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User Profile not loading

  • 20-05-2008 3:42pm
    #1
    Cork Skate
    Registered Users, Registered Users 2 Posts: 884 ✭✭✭


    Acer Aspire 3000
    Win XP

    Profile not loading on laptop, gets to background image after the login and just stays there. I can CTRL+ALT+Delete and go to Task Manager and open new tasks from there but cant seem to get to the account manager to create a new profile (if thats what the cause is)

    Haven't logged in as Admin on this laptop before, so cant confirm if it is definitely the profile or not.

    Any ideas?


Comments

  • #2
    calex71
    Closed Accounts Posts: 13,126 ✭✭✭✭calex71


    was the explorer.exe process running when you checked task manager?

    Edit: Is it a personal or business laptop???


  • #3
    Cork Skate
    Registered Users, Registered Users 2 Posts: 884 ✭✭✭Cork Skate


    calex71 wrote: »
    was the explorer.exe process running when you checked task manager?

    Yeah, and about 4-5 svchost, one of them taking up the most memory when sorted by memory. Nothing out of the ordinary.


  • #4
    calex71
    Closed Accounts Posts: 13,126 ✭✭✭✭calex71


    If its a laptop on a work network do you use a roaming profile?
    If not ignore that bit.

    What happens if you log off and back on - i dont mean powering off
    just logging off

    Also you should have a go with the admin account and go to the c:\doc's and settings folder
    and have a look at the folders there to see if folder for the account in question is ok
    and that it isnt changed to something like username.bak or similar


  • #5
    Cork Skate
    Registered Users, Registered Users 2 Posts: 884 ✭✭✭Cork Skate


    calex71 wrote: »
    If its a laptop on a work network do you use a roaming profile?
    If not ignore that bit.

    What happens if you log off and back on - i dont mean powering off
    just logging off

    Also you should have a go with the admin account and go to the c:\doc's and settings folder
    and have a look at the folders there to see if folder for the account in question is ok
    and that it isnt changed to something like username.bak or similar

    Actually haven't tried logging off, will give that a go first.


  • #6
    Cork Skate
    Registered Users, Registered Users 2 Posts: 884 ✭✭✭Cork Skate


    I have tried logging off/on ... still the same.

    I tried to go to safe mode and it wont load up, can see safe mode in 4 corners, and version of XP etc up the top in white, but black screen. That was for the admin account and the user account.

    Boot to safe mode with dos and ran chkdsk and it completed, rebooted and still the same.

    Is it a problem with the profile. Not 100% about the admin account as it wasn't used before. Would like to setup a new profile to eliminate that first. Anyone know how to run the account manager in XP for task manager -> new task .... whats the name of the account manager exe or is it that simple?


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  • #7
    calex71
    Closed Accounts Posts: 13,126 ✭✭✭✭calex71


    Cork Skate wrote: »
    I have tried logging off/on ... still the same.

    I tried to go to safe mode and it wont load up, can see safe mode in 4 corners, and version of XP etc up the top in white, but black screen. That was for the admin account and the user account.

    Boot to safe mode with dos and ran chkdsk and it completed, rebooted and still the same.

    Is it a problem with the profile. Not 100% about the admin account as it wasn't used before. Would like to setup a new profile to eliminate that first. Anyone know how to run the account manager in XP for task manager -> new task .... whats the name of the account manager exe or is it that simple?

    nusrmgr.cpl form the task manager will bring that up for you

    might be worth trying to bring up ur antivirus from there if u can and running a scan just in case


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