sky plus package

The Artist

I got a new sky box with the sky plus on thursday.
New dish as my one was too old (11 years)
sky plus box
fitting
all for €155.
My installer fixed up everthing and that was grand,He told me it will be at least 24 hours to activate the system.
So i presumed in the late hours of friday,nothing!
sat,nothing!sunday nothing! and so i rang up the services today and they said they will activate me for another €20 i went mad when i heard that.Asked for manager and got left on hold on me mobile! at least 15 mins.Still got no satifaction?
Whats he next step should i take as i paid enough.I know €20 sounds smalll but the point is why should i pay more!:mad:

Hero Of College

davey180 wrote: »

I got a new sky box with the sky plus on thursday.
New dish as my one was too old (11 years)
sky plus box
fitting
all for €155.
My installer fixed up everthing and that was grand,He told me it will be at least 24 hours to activate the system.
So i presumed in the late hours of friday,nothing!
sat,nothing!sunday nothing! and so i rang up the services today and they said they will activate me for another €20 i went mad when i heard that.Asked for manager and got left on hold on me mobile! at least 15 mins.Still got no satifaction?
Whats he next step should i take as i paid enough.I know €20 sounds smalll but the point is why should i pay more!:mad:

Are you on the phone line system??? It should be instant. When I got a basic sub years ago, it took 4 hours, max, and thats only cos I had no phone line. Don't pay another penny. Contacy SKY direct and ask to speak to customer services.:mad::mad:

The Artist

Hero Of College wrote: »

Are you on the phone line system??? It should be instant. When I got a basic sub years ago, it took 4 hours, max, and thats only cos I had no phone line. Don't pay another penny. Contacy SKY direct and ask to speak to customer services.:mad::mad:

i have phone line but its only incomming calls.
whats the number for SKY direct as i already called them 0818 719 819 today.

Hero Of College

davey180 wrote: »

i have phone line but its only incomming calls.
whats the number for SKY direct as i already called them 0818 719 819 today.

Then how is your sky box supposed to communicate with them??

They "ping" the box and the box "responds"....it can't do that if there is no outgoing phone line.

I think that might be your problem. They want extra money to fix it.

The Artist

Hero Of College wrote: »

Then how is your sky box supposed to communicate with them??

They "ping" the box and the box "responds"....it can't do that if there is no outgoing phone line.

I think that might be your problem. They want extra money to fix it.

so the extra charge ,should i pay it? as they take lazer.
This is problem so you say,thanks for the help il just have to pay up.As for fix it what do they do then?

Brolly

Your not really paying anymore money than the usual cost - To get Sky+ in with Sky directly, it costs €195 (box €149 plus €45 installation). So you are still saving even by paying the €20.

The Artist

thanks i'l do that in the morning cheers.Il update with this problem tommorow.:)

byte

If the €20 is the surcharge they are charging you for not having a phoneline connection, you're saving there, as it's supposed to be €37.50

Hero Of College

byte wrote: »

If the €20 is the surcharge they are charging you for not having a phoneline connection, you're saving there, as it's supposed to be €37.50

I understood that SKY+ and Multiroom could NOT be installed WITHOUT a fully operating phone line AT ALL!!!:mad:

Someone is fibbing here!!:p

Doodah7

Hero Of College wrote: »

I understood that SKY+ and Multiroom could NOT be installed WITHOUT a fully operating phone line AT ALL!!!:mad:

Someone is fibbing here!!:p

No one is fibbing. You can install Sky+ without a phoneline for an additional once-off €37.50 as someone mentioned above.

You MUST have a phoneline for multiroom.

Hero Of College

tallpaul wrote: »

No one is fibbing. You can install Sky+ without a phoneline for an additional once-off €37.50 as someone mentioned above.

You MUST have a phoneline for multiroom.

Ahhhhhhhhhh:cool:

The Artist

hi good news rang sky again they ask me who was my installer,told them and got phone number.
Rang the installer he said the the fee of €20 is already included in the price.
He came back and took away box to use his phone line and he f##ked sky out of the problem that we were having.
got compensated for free 2 months use of sky hurray!
When you buy any package the activation is always with the full price you pay.
Thanks for the help guys.:D

Brolly

Just out of interest, who did you get to sell and install sky+? If theres a way of saving money i.e. €155 instead of €194 for sky+ installed!!!

I want to get Sky HD in soon, so any saving would be great!!!

Hero Of College

brolly wrote: »

Just out of interest, who did you get to sell and install sky+? If theres a way of saving money i.e. €155 instead of €194 for sky+ installed!!!

I want to get Sky HD in soon, so any saving would be great!!!

Sure buy a SKY+ box off Ebay, install it yourself, then ring Sky and ask for a card and a connection. You could do that for less than the asking price, I feel.

The Artist

brolly wrote: »

Just out of interest, who did you get to sell and install sky+? If theres a way of saving money i.e. €155 instead of €194 for sky+ installed!!!

I want to get Sky HD in soon, so any saving would be great!!!

it was Muskerry systems.
http://www.skyshop.ie/