Seriously delayed

newmills

Hi everyone,

Was supposed to travel to lanzarote at 2.30 today. Plane went a short distance down the runway then pilot turned around as he said he had an instrument problem. We stayed on board for another hour and a half then we were brought back into the terminal. We were then told we would get info at 5 - that info was "we'll let you know at 6.15" which turned out to be "we'll let you know at 7" which then was wait a while and we'll keep you informed!! At 7.40 they told us the flight was cancelled and they would bring us to a hotel for the night with a 9a.m flight in the morning. We refused the offer as we have 2 kids - 2 and a half and 5 months. We told them we were going home instead. A few of the staff came to us and told us we were mad to go home (we live 25mins from the airport). I told them it would be easier for the kids at home in their own beds and for us to sterilise bottles and the general small kids stuff. They begged us to reconsider but we refused and are now at home with kids getting to bed at 10 with no sleep for either from 6.30 this morning!! We did get 3 x €6 vouchers at the airport from them!! Are we entitled to any form of compensation from the airline or were the vouchers and the hotel as good as it gets? Checked my insurance there and for delays like the one we experienced today we will get the princely sum of €20!! Back up tomorrow morning at 5 to get the kids ready and to be at the airport for check in at 7!! More a rant really than anything!!

holly1

You poor things,I hope you have a great holiday when you get there.Its so hard when things go wrong and you have small children,you did the right thing by going home as they would have found it very hard to settle after such a long day.
Hope everything goes well tomorrow,who were you flying with?

BuffyBot

Don't think you'll get much in this case tbh

jjbrien

I hope you got off the ground ok today it seems you might be able to claim a refund under EU regulations

You may request a refund of your ticket if the delay exceeds five hours, but only if you decide not to travel

Check this leaflet out http://ec.europa.eu/transport/air_portal/passenger_rights/doc/2007/2007_04_04_air_passenger_rights_poster_en.pdf

CantGetNoSleep

jjbrien wrote: »

I hope you got off the ground ok today it seems you might be able to claim a refund under EU regulations

Check this leaflet out http://ec.europa.eu/transport/air_portal/passenger_rights/doc/2007/2007_04_04_air_passenger_rights_poster_en.pdf

Won't cover the hotel though

holly1

Hope you got there and the children are settled,you deserve a great holiday after that hassel.

Miss Fluff

Have you got VHI Global? They compensate for flight delays afaik.

newmills

Hi everyone,

Guess what????????? Got to the airport on time and went to the boarding gate and the announcement came through that we were delayed!! It got so bad that the garda were called as the people were going mental!! We finally got going at 10.30. We are flying with monarch. Weather is good - will be a shock when we get home. Thanks for all the replies and good wishes. Rang the travel insurance co. and we will get 120 euros of compo so it´s better than nothing. One more thing - how many irish bars can you get in one place!! I know you go on holidays to get away from it all but do you need to sit in an "oirish" bar and sit teary eyed at the bar thinking of the emerald isle you left 3 days ago and will be back to in 4 days!! On one small street here there are 4 different irish bars on each corner of a crossroads!! Ah well i´m not here to judge anyone how they enjoy their holiday as i´m enjoying mine just fine.