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N95 8GB faulty on arrival
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27-03-2008 5:25pm#1Ordered this over the phone, and arrived today!
Went to turn it on and it said:
'Phone start-up failed.
Contact the retailer' :mad:
Is it completely dead, requiring to send it back and wait for another one, or is it a simple thing one of you clever boardsters may know how to fix?
Thanks for any help!!0
Comments
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Good old symbian OS
A hard reset, four-fingered salute might do the trick. If the "Phone Start-Up Failed, Contact the Retailer" message comes back for no reason again then definitely send it back, I had an old 7610 do it repeatedly and got a new phone from the Mobile Phone Repair Company because of it (it was still in warranty)N95 Whitescreen - Recovery Steps to Hard Reset
1. Remove the battery to power off the N95.
2. Replace the battery (device should remain in off state).
3. Now hold down the “*”, “answer” key, “3″, and the Power button all together … I call this a ‘4 finger salute’ because it reminds me of Windows (CONTROL-ALT-DELETE = 3 finger salute).
4. Keep all the buttons held in until it cycles past the Nokia Text Logo splash and hard resets the device.
5. You should now be past the Nokia animation screen and it should be asking for device info.
6. Reset all your device properties (time, location, etc) as prompted.
7. If you saved your apps on MMC, you should still have them … if not recover from backup, if not that, then reinstall from scratch (yikes).0 -
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As long as your phone is under warranty (minimum of a year I think) then you'll be fine. Things can go wrong out of the box, the monitor I have here had 4 dead pixels in the centre of the screen when I bought it, but running that flashing crap brought them back to life and it's great now.
Give the hard reset a go and if it doesn't work or you have to do it every couple of weeks then definitely bring it back
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