Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

help- all channels freezing on sky plus box

  • 14-03-2008 8:30am
    #1
    amandac
    Closed Accounts Posts: 216 ✭✭


    hi guys , can anyone tell me how to fix this, every channel is freezing after about 30 seconds on my sky plus box(except sky news) i have another standard sky box and thats working fine, the signal on the plus box is perfect so what could it be?
    i have tried the usual, plug the box out, check connections, still the same??


Comments

  • #2
    Sam Radford
    Closed Accounts Posts: 474 ✭✭Sam Radford


    What's the make and model number on the label?


  • #3
    amandac
    Closed Accounts Posts: 216 ✭✭amandac


    Sam Radford wrote: »
    What's the make and model number on the label?

    its a pace , model number TDS470N


  • #4
    amandac
    Closed Accounts Posts: 216 ✭✭amandac


    Anyone? Please..... This Is Driving Me Nuts


  • #5
    Sam Radford
    Closed Accounts Posts: 474 ✭✭Sam Radford


    That's a fairly recent "flow" design model. Isn't it still under warranty?


  • #6
    amandac
    Closed Accounts Posts: 216 ✭✭amandac


    yeah it is but i just wanted to see if i could do anything to fix it myself before ringing sky


  • Advertisement
  • #7
    Sam Radford
    Closed Accounts Posts: 474 ✭✭Sam Radford


    The only thing you can do is try a "Planner Rebuild" and, if that doesn't help, erase the Hard Drive (in the secret Installer Menu).

    [services] 401 [select]


  • #8
    amandac
    Closed Accounts Posts: 216 ✭✭amandac


    if i erase the hd will i lose all my saved programes? what is a planner rebuild?


  • #9
    Sam Radford
    Closed Accounts Posts: 474 ✭✭Sam Radford


    A planner rebuild, rebuilds the recording list without (hopefully) losing any recordings.
    A HD erasure erases all recordings but, as the alternative is a replacement box, it's Hobson's choice.


  • #10
    Sam Radford
    Closed Accounts Posts: 474 ✭✭Sam Radford


    One other thing. Make sure there's no source of interference nearby, such as a DECT phone base or a "Snooper" radar detector in a car.


  • #11
    amandac
    Closed Accounts Posts: 216 ✭✭amandac


    i have a few things saved like when my son was on the tv so can i back them up any way? dont have a dvd recorder or could i buy a new hd and just replace it?

    there is definately no interferance nearby as i dont have a phone line anymore , the only thing near it is my computer, would that cause any interferance?


  • Advertisement
  • #12
    Sam Radford
    Closed Accounts Posts: 474 ✭✭Sam Radford


    Yes, you might be able to copy your recordings:
    http://www.skycopyplus.co.uk

    Failing that, the only way to keep your recordings is to send/take your Digibox for repair to someone like Kesh Electrics in C. Fermanagh.
    (I have no connection with this company).
    http://www.pacelink.co.uk


  • #13
    Turbodreams
    Closed Accounts Posts: 60 ✭✭Turbodreams


    I had the same problem with my sky+ box, unfortunately it was outside warranty so had to pay €100 to get a refurbished box, which broke within a week, got another and it broke a day later! havent had any problems yet with this refurbished box! just a warning- make sure they give you a NEW box if you need one!


  • #14
    Sam Radford
    Closed Accounts Posts: 474 ✭✭Sam Radford


    This is why I recommend getting them repaired properly. At least you get your own box back. The so-called "refurbished" boxes are done by "lowest quote" companies. In fact I believe they are shipping them to Poland now.


  • #15
    Turbodreams
    Closed Accounts Posts: 60 ✭✭Turbodreams


    Sam Radford wrote: »
    This is why I recommend getting them repaired properly. At least you get your own box back. The so-called "refurbished" boxes are done by "lowest quote" companies. In fact I believe they are shipping them to Poland now.

    well where ever they are shipping them, someone isnt doing a proper job! id say they just plug them in and see if they work and send them back out. hence not finding any problems that are hidden or emerge after 10min!!


  • #16
    Sam Radford
    Closed Accounts Posts: 474 ✭✭Sam Radford


    This is normal. Many years ago I worked in a repair department. We would get piles of equipment for repair and only one in twenty had a fault report taped to it. (And then it usually just said "dead" or something equally unhelpful). We were expected to guess what was wrong and we were allocated a maximum of 10 minutes to decide whether a job was worth fixing, a bin job or NFF (no fault found).

    How many Sky installers tape a comprehensive fault report to the Digibox when taking it away?


Advertisement