Problems with Smarttelecom broadband?

XJR

I'm wondering if anyone else with Smart is having problems accessing certain sites.

For the past tow or three days i've not been able to get on to some sites, e.g Gaydar.co.uk, telegraph.co.uk and others. Up to a few days ago everything was fine.

I've made no change to my PC setup here so I'm wondering if there's some sort of problem with Samrttelecom ?

Spear

Loading fine here for me.

spurious

Working fine here on Smart.
Have you done a tracert to see where the problem is?

XJR

I have and although I'm no expert on Traceroute it doesn't look to me as though it's a problem with smart, anyone got any thoughts ?



C:\ >tracert www.gaydar.co.uk

Tracing route to gaydar.co.uk [85.158.9.9]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms AolynkDslRouter.local.lan [192.168.1.1]
2 32 ms 29 ms 28 ms 84-203-32-1.mysmart.ie [84.203.32.1]
3 30 ms 29 ms 29 ms ge0-0-0.core1.tcy.dub.stisp.net [84.203.130.125]

4 30 ms 29 ms 29 ms dln-b1-link.telia.net [213.248.104.13]
5 40 ms 39 ms 39 ms ldn-bb1-link.telia.net [80.91.250.84]
6 41 ms 41 ms 39 ms ldn-b4-link.telia.net [80.91.250.233]
7 43 ms 42 ms 42 ms verizon-118106-ldn-b4.telia.net [213.248.104.46]

8 43 ms 42 ms 44 ms so-3-2-0.TL2.LND2.ALTER.NET [146.188.4.41]
9 43 ms 42 ms 41 ms so-1-0-0.TL1.LND9.ALTER.NET [146.188.14.218]
10 44 ms 42 ms 42 ms so-5-0-0.XR2.LND9.ALTER.NET [146.188.15.38]
11 44 ms 42 ms 42 ms pos2-0.gw2.lnd9.alter.net [158.43.150.162]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * ^C
C:\ >tracert www.telegraph.co.uk

Tracing route to a1362.b.akamai.net [84.203.253.232]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms AolynkDslRouter.local.lan [192.168.1.1]
2 31 ms 28 ms 28 ms 84-203-32-1.mysmart.ie [84.203.32.1]
3 * 32 ms 29 ms ge0-0-0.core1.tcy.dub.stisp.net [84.203.130.125]

4 31 ms 30 ms 29 ms clnt.slb1.deg.dub.stisp.net [84.203.130.146]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * ^C

C:\ >tracert www.worldskins.com

Tracing route to www.worldskins.com [80.253.107.21]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms AolynkDslRouter.local.lan [192.168.1.1]
2 31 ms 29 ms 29 ms 84-203-32-1.mysmart.ie [84.203.32.1]
3 * 30 ms 29 ms ge0-0-0.core1.tcy.dub.stisp.net [84.203.130.125]

4 31 ms 29 ms 30 ms dln-b1-link.telia.net [213.248.104.13]
5 40 ms 39 ms 40 ms ldn-bb1-link.telia.net [80.91.250.84]
6 49 ms 39 ms 39 ms ldn-b4-link.telia.net [80.91.251.17]
7 200 ms 229 ms 160 ms ge-6-22.car2.London1.Level3.net [4.68.111.181]
8 43 ms 41 ms 40 ms ge-11-1.ipcolo1.London1.Level3.net [4.68.116.105
]
9 44 ms 47 ms 61 ms 212.113.5.76
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * *

pizzahead77

The only site that seems to be an issue is www.telegraph.co.uk as it times out after the clnt.slb1.deg.dub.stisp.net but I have no issues getting to the site

The other 2 are timing out after the request leaves the Smart network but I've no issue reaching them.

XJR

I'm not sure why you say telegraph is the only problem when the other two are timing out also, though as I say I'm no expert on this.

That aside I cant reach any of them and I could list probably half a dozen more that I cant get to - mad annoying !

Spear

Here's my tracert results

tracert www.gaydar.co.uk

Tracing route to gaydar.co.uk [85.158.9.9]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.0.12
2 217 ms 183 ms 116 ms 84-203-32-1.mysmart.ie [84.203.32.1]
3 204 ms 157 ms 212 ms ge0-0-0.core1.tcy.dub.stisp.net [84.203.130.125]

4 269 ms 188 ms 337 ms dln-b1-link.telia.net [213.248.104.13]
5 183 ms 172 ms 158 ms ldn-bb1-link.telia.net [80.91.250.84]
6 46 ms 42 ms 58 ms ldn-b4-link.telia.net [80.91.249.78]
7 173 ms 185 ms 181 ms verizon-118106-ldn-b4.telia.net [213.248.104.46]

8 166 ms 134 ms 160 ms so-2-2-0.TL2.LND2.ALTER.NET [146.188.6.117]
9 139 ms 87 ms 106 ms so-1-0-0.TL1.LND9.ALTER.NET [146.188.14.218]
10 60 ms 66 ms 41 ms so-5-0-0.XR2.LND9.ALTER.NET [146.188.15.38]
11 57 ms 58 ms 64 ms pos2-0.gw2.lnd9.alter.net [158.43.150.162]
12 82 ms 79 ms 62 ms mygaydar.com [85.158.9.9]

Trace complete.


Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.


tracert www.telegraph.co.uk

Tracing route to a1362.b.akamai.net [84.203.253.232]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.0.12
2 256 ms 236 ms 111 ms 84-203-32-1.mysmart.ie [84.203.32.1]
3 * 73 ms 145 ms ge0-0-0.core1.tcy.dub.stisp.net [84.203.130.125]

4 217 ms 162 ms 231 ms clnt.slb1.deg.dub.stisp.net [84.203.130.146]
5 248 ms 223 ms 221 ms 84-203-253-232.akamai.mysmart.ie [84.203.253.232
]

Trace complete.

Note that the telegraph.co.uk content is on an Akamai CDN box within Smart, and so the traffic never leaves the Smart network.

XJR

Ah well, I guess there's not much I can do about it. I guess just hold tight and live with limited surfing till whatever the problem is gets solved.

pizzahead77

Did you trying turning off your router for 30 seconds and then back on again.

I don't think its a generalised Smart Telecom issue as everyone else on Smart isn't reporting any issues. You could try posting on Smart's forum - http://support.smarttelecom.ie/forums/ - to see if the admins there can help.

XJR

pizzahead77 wrote: »

Did you trying turning off your router for 30 seconds and then back on again.

I don't think its a generalised Smart Telecom issue as everyone else on Smart isn't reporting any issues. You could try posting on Smart's forum - http://support.smarttelecom.ie/forums/ - to see if the admins there can help.

I registered with the support forum but guess what? I can't activate my account as I can't get into my email. Like you I noticed that nobody with smart is reporting problems.

I didn't reboot the router but will do so and see what if anything happens.

XJR

Do you know what I'm an idiot !

Just rebooted the router and hey presto all working. Cheers for stating the obvious, so flipping obvious I didin't think of it.