Anyone having problems with NTL/UPC right now?

nava

Hi

Did any other NTL/UPC customer had issues with the broadband gone at about 4pm today for 20 min? mine went and the IP assigned to my PC by the modem was 192.168.100.10, also had the same problem on Tuesday about 11am but only 5 min or less.

Moriarty

Aye, there were a couple of brief breaks in IP connectivity here in Dublin 1 throughout the afternoon.

Mistmyr

Im in Tallaght Dub 24 here and the NTL connection is still down.

Anyone else having trouble still ?

Spent like 45 min on hold to tech support and when i did get through it
was just to a CS person who couldnt tell me anything except that the broadband
support lines had been extremely busy since Lunchtime...

Posting this from a fiend and i hope its sorted out soon

Misty

Clover

went down here in D15 around 4 pm for 20 mins or so.

Irishdudedave

Ya, went out here in cork for about tweny minutes also.

nava

Mistmyr wrote: »

Im in Tallaght Dub 24 here and the NTL connection is still down.

Anyone else having trouble still ?

Spent like 45 min on hold to tech support and when i did get through it
was just to a CS person who couldnt tell me anything except that the broadband
support lines had been extremely busy since Lunchtime...

Posting this from a fiend and i hope its sorted out soon

Misty

Hi

I'm also in Dublin 24 (Old bawn area) and working ok, maybe unplug the modem for a couple of minutes.

Mistmyr

Its back

Did the old power recycle trick

Thx for the info nava

Misty

christophicus

Yeah I had the same thing happen to me here in Waterford. Sounds like it was nationwide.

ricey

yep i had it i limerick too.

BostonB

I've been having it on and off for the last two weeks. D.15. I think they are resetting connections if they are idle. I usually leave mine connected as Its so hard to get a connection at peak. I have to reset the modem, the router and sometimes restart the laptop when it happens. A real pain.

mang87

Literally 20 minutes ago my connection went down, and when it came back up I couldn't access sites like google, youtube, unreal.ie, and World of Warcraft won't connect. I can access here and another forum I post at but that seems to be it...



Anyone with ntl experiencing the same thing?

Also boards.ie is not loading properly.

Tragedy

Same problem, figured it was DNS so put in opendns as my DNS, still no joy. tracerting anywhere is showing timed out requests after the first hop

jdivision

same with me but I'm back now

Kinetic^

I'm not with NTL but am in Rathfarnham too and my connection shìt itself earlier

ricey

yup iv had problems too 2n.

mang87

Internet is back to normal now, but not working to full capacity. Only getting half my usual speed. Maybe this fable about NTL upgrading may be true?

nava

BostonB wrote: »

I've been having it on and off for the last two weeks. D.15. I think they are resetting connections if they are idle. I usually leave mine connected as Its so hard to get a connection at peak. I have to reset the modem, the router and sometimes restart the laptop when it happens. A real pain.

Hi

I don't think is because of that, in my case I work from home so my connection is active, I think they must be having some other problems.

Today at 4:20 pm same problem again, gone for about 10 min.

stanley1

yep, went about 4.20, just in the middle of buying sky hd box on ebay, bummer !

Cabaal

merged two threads as they are the same subject

BostonB

nava wrote: »

Hi

I don't think is because of that, in my case I work from home so my connection is active, I think they must be having some other problems.

Today at 4:20 pm same problem again, gone for about 10 min.

Mine also drops randomly when I'm using it. So maybe its not that either.

christophicus

Yeah mine dropped last night at about 12 or 1 last night. I did have Ventillo functioning Ok though which was strange as none of my other web apps would work.

BostonB

wondering what would be a good app to track the disconnects?

christophicus

Well I assume you can see it in the Modem on the log, but I am not certain how to decifer the log.

BravoGolf

It's being a right pain today and last night. The connection drops intermittently and the television signal loses itself every now and again

christophicus

BravoGolf wrote: »

It's being a right pain today and last night. The connection drops intermittently and the television signal loses itself every now and again

That sucks, I only got home about 50 mins ago, but everything looks good to me atm, I am getting full speed ( about 680 KB) down from rapidshare.

BostonB

christophicus wrote: »

Well I assume you can see it in the Modem on the log, but I am not certain how to decifer the log.

So when I'm looking at the upstream/downstream signal strengths I can grab a log file too?

Kinetic^

Started ****ting itself again about a half hour ago.

christophicus

BostonB wrote: »

So when I'm looking at the upstream/downstream signal strengths I can grab a log file too?

Well there is a log you can look at, I'm not too sure if you can actually download it to your PC.

Yeah looks like it went a while ago.

Automan

Seriously bad at the moment.

http://www.speedtest.net/result/236804711.png

nava

Automan wrote: »

Seriously bad at the moment.

http://www.speedtest.net/result/236804711.png

Hi

Mine is ok, on the 3mb in Dub 24

Automan

Automan wrote: »

Seriously bad at the moment.

http://www.speedtest.net/result/236804711.png

Sorry I should have said Im in Dublin 15.

BostonB

Automan wrote: »

Sorry I should have said Im in Dublin 15.

Ditto. Mine varies a lot. Always been patchy in this area.

Ancient1

BostonB wrote: »

Ditto. Mine varies a lot. Always been patchy in this area.

Same here. Also in D15 and it's been driving me crazy for the past week. Never had problems before though.

mang87

Mines giving me gip agian tonight...


Its very strange. Around the same time each night it starts to act up. Usually beween 12 and 2am.

poxon

They was fixing something here in D15 yesterday... and its even worse...

This is ping to my gateway - 50 % loss !!!!!


C:\Documents and Settings\Wiiw>ping -n 20 89.100.150.1

Badanie 89.100.150.1 z użyciem 32 bajtów danych:

Odpowiedź z 89.100.150.1: bajtów=32 czas=38ms TTL=254
Odpowiedź z 89.100.150.1: bajtów=32 czas=32ms TTL=254
Odpowiedź z 89.100.150.1: bajtów=32 czas=52ms TTL=254
Odpowiedź z 89.100.150.1: bajtów=32 czas=56ms TTL=254
Odpowiedź z 89.100.150.1: bajtów=32 czas=129ms TTL=254
Odpowiedź z 89.100.150.1: bajtów=32 czas=29ms TTL=254
Odpowiedź z 89.100.150.1: bajtów=32 czas=92ms TTL=254
Upłynął limit czasu żądania.
Upłynął limit czasu żądania.
Odpowiedź z 89.100.150.1: bajtów=32 czas=25ms TTL=254
Upłynął limit czasu żądania.
Upłynął limit czasu żądania.
Upłynął limit czasu żądania.
Upłynął limit czasu żądania.
Upłynął limit czasu żądania.
Upłynął limit czasu żądania.
Upłynął limit czasu żądania.
Odpowiedź z 89.100.150.1: bajtów=32 czas=25ms TTL=254
Odpowiedź z 89.100.150.1: bajtów=32 czas=48ms TTL=254
Upłynął limit czasu żądania.

Statystyka badania ping dla 89.100.150.1:
Pakiety: Wysłane = 20, Odebrane = 10, Utracone = 10 (50% straty),
Szacunkowy czas błądzenia pakietów w millisekundach:
Minimum = 25 ms, Maksimum = 129 ms, Czas średni = 52 ms

poxon

today....
Im not even able to browse web... and when Ive reach support line, all what they were interested was my score from speedtest.net - it was not important for them, than my ping looks like this:

C:\Documents and Settings\Wiiw>ping -n 20 www.boards.ie

Badanie www.boards.ie [89.234.66.107] z użyciem 32 bajtów danych:

Odpowiedź z 89.234.66.107: bajtów=32 czas=169ms TTL=52
Upłynął limit czasu żądania.
Odpowiedź z 89.234.66.107: bajtów=32 czas=58ms TTL=52
Upłynął limit czasu żądania.
Odpowiedź z 89.234.66.107: bajtów=32 czas=60ms TTL=52
Upłynął limit czasu żądania.
Upłynął limit czasu żądania.
Upłynął limit czasu żądania.
Odpowiedź z 89.234.66.107: bajtów=32 czas=108ms TTL=52
Upłynął limit czasu żądania.
Odpowiedź z 89.234.66.107: bajtów=32 czas=77ms TTL=52
Upłynął limit czasu żądania.
Upłynął limit czasu żądania.
Odpowiedź z 89.234.66.107: bajtów=32 czas=42ms TTL=52
Odpowiedź z 89.234.66.107: bajtów=32 czas=56ms TTL=52
Odpowiedź z 89.234.66.107: bajtów=32 czas=72ms TTL=52
Upłynął limit czasu żądania.
Odpowiedź z 89.234.66.107: bajtów=32 czas=56ms TTL=52
Upłynął limit czasu żądania.
Odpowiedź z 89.234.66.107: bajtów=32 czas=77ms TTL=52

Statystyka badania ping dla 89.234.66.107:
Pakiety: Wysłane = 20, Odebrane = 10, Utracone = 10 (50% straty),
Szacunkowy czas błądzenia pakietów w millisekundach:
Minimum = 42 ms, Maksimum = 169 ms, Czas średni = 77 ms


50 % loss - I got NTL connection from July, and it was very bad at the beginning, but now its getting worse and worse...

NTL`s customer service is deffinitely worst service Ive ever seen in my life... I didnt think than support can be so bad...
Im sick of this
And all the time they are saying that they will fix it now.

BostonB

I find that sometimes my speed from speedtest.net is ok, but my lag is brutal. Pretty random tbh. poxon whats the up and down signal strength on your modem?

poxon

just copied from modem:


Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.

Downstream Status
Operational
Channel ID
1
Downstream Frequency
418750000 Hz
Modulation
256QAM
Bit Rate
42884296 bits/sec
Power Level
1.9 dBmV
Signal to Noise Ratio
39.6 dB


Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
Operational
Channel ID
1
Upstream Frequency
45600000 Hz
Modulation
16QAM
Symbol Rate
2560 Ksym/sec
Power Level
50.0 dBmV

poxon

Content ratio for NTL should be 24:1, once Ive heard from agent that here in Tyrrelstown, D15 curently there is over 200 users on one connection instead of 24.
Ive switched from eircom in July, and at the begging everything was almost fine, broadband was working 10-12 hours daily but it was fine - then quality of the connection gets really bad - during the day it was fine, but then in the evening ping to my gateway was around 300 - Im using my connection (or rather I was using) to voip and online gaming and for both of them quality of connection is crucial - so with 300ms ping to my gateway I thought that it cant get worse... but as you can see from ping status - actually is even worse.
Now I`m not even able to browse web properly.

BostonB

I think that looks ok.

http://www.boards.ie/vbulletin/showthread.php?t=2055121809
http://homepage.ntlworld.com/robin.d.h.walker/cmtips/signal.html#chans

I think the main problem is contention myself.

ciscokidder

I cannot browse boards.ie or adverts.ie or a host of others from home.

Not remotely happy. Going to cancel tv and broadband if its not fixed pronto.

I suspect the issue i with their transparent caches or summat.

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

nava

ciscokidder wrote: »

I cannot browse boards.ie or adverts.ie or a host of others from home.

Not remotely happy. Going to cancel tv and broadband if its not fixed pronto.

I suspect the issue i with their transparent caches or summat.

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

What area are you in? I'm in Dub 24 and can browse them ok, I

I wonder if other people in your area have the same problem, if they don't might be something to do with you modem, router or computer.

ciscokidder

nava wrote: »

What area are you in? I'm in Dub 24 and can browse them ok, I

I wonder if other people in your area have the same problem, if they don't might be something to do with you modem, router or computer.

Hi Nava,

It was mentioned already above earlier in the thread that others have same issue.

I bypassed all my kit and used modem directly.

I can browse boards using eircom using same pcs, just not using upc. Tried mtu changes, made no difference.

Its definitely upc's issue. I am already in the process of pricing alternatives.

beprint

I am having intermitting problems with my broadband for the last 8 weeks now. Firstly NTL said they were working on the lines in the area but that has finished a month ago and still the same issue.

I am connected to the modem directly from the laptop. It's possible to surf and view websites normally but when I try to download any sort of file the download status pauses after about 5% and then nothing, Youtube videos repeatedly stop every few seconds and Skype keeps dropping the connection during calls. I have tested 3 other laptops on the same line and still the same problem, the funny thing is when I test these laptops on Eircom and Vodafone, everything works perfectly. I am really puzzled because every time I call NTL they say the line is OK.

Is anyone else having this problem?