upc disconnection

CRAIG07

Hi I am thinking of disconnecting from upc and going to sky. what will I need to do, call the to say i wish to disconnect and then what will someone call out to collect the boxes? I wont be with them a year until the end of the month so I guess I should wait till then right?

ChuckProphet

CRAIG07 wrote: »

Hi I am thinking of disconnecting from upc and going to sky. what will I need to do, call the to say i wish to disconnect and then what will someone call out to collect the boxes? I wont be with them a year until the end of the month so I guess I should wait till then right?

i cancelled last week by sending an email to customer.support@upc.ie....u need to give 30 days notice so i'll have it for another 3 weeks. i got an email today confirming this. no mention of a date for collecting the box or anything so don't know about that

i also sent a copy of the email by post to the po box address on the bill

CRAIG07

were you with them for over a year or did you break your contract before the year ?

ChuckProphet

CRAIG07 wrote: »

were you with them for over a year or did you break your contract before the year ?

been with them a couple of years so well past the year contract. if it's a year contract i'm sure u can give them 30 days notice after 11 months and then yer still doing the year

CRAIG07

ok thanks i will give them a call and see what they say thanks

boomerang

There's a €100 cancellation fee if you break the contract within twelve months - and they do enforce this!

You need to give a month's notice, in writing. Email won't suffice as they need your signature. If you email, your email will be passed on to the Cancellations department, who will then ring you several days later and explain that you need to give a month's notice in writing... :rolleyes:

The letter should be addressed to

Retentions Department
Chorus/ntl
Limerick Enterprise Development Park
Roxboro Road
Limerick

The letter must include the following:

The code "CNX" in the top right hand corner (this is essential)
Your Chorus/ntl account number
The account holder's signature

The thirty days notice is served from the date Chorus/ntl receive your letter.

Hope this helps!

CRAIG07

I will be with them a year next month so if I send the letter to say I wish to disconnect now the months notice would take me to march right which would be by last payment and the 12 months up. will someone correct me if I am wrong thanks.

ChuckProphet

CRAIG07 wrote: »

I will be with them a year next month so if I send the letter to say I wish to disconnect now the months notice would take me to march right which would be by last payment and the 12 months up. will someone correct me if I am wrong thanks.

sounds correct to me

Mr Velo

I left NTL last August and joined SKY. Needless to say, i still have 2 boxes and an MMDS aerial still up on my roof! Useless!

CRAIG07

so they dont call to collect the box's or cut the cable