New Boots

balrog

I purchased a pair of new hill walking boots just before Christmas. I only wore them once and I notice there were coming apart in a small section on top of the toe only had them a couple of days. So I took them back after about three weeks and they were supposed to be sent off to be fixed. I got old pair back about 10 days after and the problem was there the next time I hit the hills plus the boots got wet. They cost me 260 euros and now I want a new pair. But am I entitled to a new pair ???????

Gillo

Bring them back and push for a new pair, the boots would have to be tested for waterproofness first.

Have you waxed them?

holdfast

they are gore tex boots so i did not bother waxing them and the leak or where the boot seperated caused air bubbles which could be seen when i was walking. I feel now i have given them a chance to rectify the problem and now I am due a new pair of boots.

keefg

I am confused

Is balrog & holdfast the same person? Or have 2 people been unlucky with the same boots from the same supplier?

gagalina

As far as I can remember, the shop can get the product repaired 3 times (while you wait or walk barefoot ;-)
Only if the product is still not fixed after the third time, can you ask for your money back or a new pair.

Gillo

If there is leather in the boots, the leather needs to be waxed regularly. Kinda like polishing shoes, if you don't look after the leather it won't look after you.

Nikwax do a treatment called Aquias (the spelling may be off), it'll help condition the leather without damaging the goretex.

balrog

thanks for the help i guess my feet are a version of gore tex for the time being

jdivision

Goods must be fit for the purpose intended. The shoes aren't. I think you're entitled to a new pair.