Broken wii in game

IrishMike

I bought a wii before christmas now it's gone dead as it refuses to turn on
i have receipt for Game will they replace it on spot or will i have to wait till they send it back????

Cardinal

They'll probably replace it on the spot I would think.

norrie rugger

you do not have to accept a repair afaik

You can insist on a replacement

Attol

norrie rugger wrote: »

you do not have to accept a repair afaik

You can insist on a replacement

Don't give advice if you're not aware of consumer legislation. Seriously. You'll just look like an idiot. It is up to the retailer to decide which they would like to provide the customer with.



To the OP : Game will replace it for you. They may not have it in stock at the time so you may have to wait a couple of days but they will probably hold it for you as soon as they get the next shipment in.

Cardinal

Attol wrote: »

Don't give advice if you're not aware of consumer legislation. Seriously. You'll just look like an idiot. It is up to the retailer to decide which they would like to provide the customer with.

Give the person a break. They said "AFAIK". They were just giving advice based on their best knowledge. They do not look like an idiot, you just look intolerant.

IrishMike

Thanks for all the advice even norrie rugger
Will head to game over the weekend and see how i get on.

Zapp Brannigan

As long as there are Wii's in stock and you have a valid receipt you'll be leaving the shop with a new Wii. All you need to bring to the shop is the actual Wii console, you can hold on to the controllers, sensor bar and cables (unless you suspect those are the problem)

whiterebel

From Citizens Advice:

If things go wrong

If you have a problem with an item that you have bought it is always the seller who should put things right. As a general rule, the seller can either repair or replace the item. Alternatively, they can refund the costs of the item or service to the consumer.

If you are not satisfied with the quality of goods or services you can:

* Return the goods to the supplier who sold it to you (you should not return the goods to the manufacturer)
* Act as soon as you can – a delay can indicate that you have accepted faulty goods or services
* Do not attempt to repair the item yourself or give it to anyone else to repair it
* Make sure that you have a proof of purchase (a receipt, cheque stub, credit card statement or invoice)

tvnutz

Zapp Brannigan wrote: »

As long as there are Wii's in stock and you have a valid receipt you'll be leaving the shop with a new Wii. All you need to bring to the shop is the actual Wii console, you can hold on to the controllers, sensor bar and cables (unless you suspect those are the problem)

Not true. It depends on the shop really but they have no legal obligation to give a replacement. Usually within 14-28 days most stores will replace it on the spot,outside of that,they send it off for repair,which they legally can do. I am not sure how Game operate,but if it was bought before Christmas it could be a repair job.

Zapp Brannigan

I work in GAME. As long as it's within a year we replace it.

Attol

Cardinal wrote: »

Give the person a break. They said "AFAIK". They were just giving advice based on their best knowledge. They do not look like an idiot, you just look intolerant.

It takes two seconds to go to Google and check this out. I'm sorry but it's seriously infuriating when people make up consumer legislation.

Star Lord

It's also infuriating when you get someone shouting someone else down for posting what they thought was correct. It really doesn't take much effort to continue to post in a civil manner. Telling someone that they look like an idiot for what they posted while trying to help only reflects poorly on yourself.

norrie rugger

Attol wrote: »

It takes two seconds to go to Google and check this out. I'm sorry but it's seriously infuriating when people make up consumer legislation.

do you not understand AFAIK??

the original poster could have searched Google just as easily but he came here.

If it happened to me i would have gone onto the consumer website and not to an OPINION orientated board

but he did not, so i gave him what i thought to be the case and clearly indicated that it was my opinion


oh and, seriously, do not correct people with out reading up on the subject material yourself.

attol wrote:

It is up to the retailer to decide which they would like to provide the customer with.

I direct you to the national consumer agency website (seeing as i got directed there by the government site)

NCA wrote:

For example, specify whether you are looking for a replacement, a repair, a refund, completion of an unfinished service, or simply an apology.

Remember that while these are all options, the law does not specify who chooses the form of redress. Therefore it is up to you to negotiate this with the supplier.

so although you may not get the replacement, you can still insist on it and negotiate from there.
On further reading (i'll let you try your hand at this, as it seems you need practice yourself), it seems that this is especially the case if you are going to be denied the service for a length of time, like if the item is going to be sent away for repair for a few months



As for the OP, try the National Consumer Agency website at
http://www.consumerconnect.ie
They have the passage i quoted in their help section of
http://www.consumerconnect.ie/eng/learning_zone/how_to_complain/step_six.html

Attol

Sorry, just hate people who think they know their consumer rights. Working in retail is a b!tch and you get so many skewed versions of the law and customers NEVER back down, even if they're talking utter BS. Insisting on something is not going to get you anywhere. People should be nice. If you're friendly you're way more likely to end up with freebies or discounts in the future. Walking in in an accusatory manner will get you nowhere.

norrie rugger

Attol wrote: »

Sorry, just hate people who think they know their consumer rights. Working in retail is a b!tch and you get so many skewed versions of the law and customers NEVER back down, even if they're talking utter BS. Insisting on something is not going to get you anywhere. People should be nice. If you're friendly you're way more likely to end up with freebies or discounts in the future. Walking in in an accusatory manner will get you nowhere.

Sorry, Maybe i should not have said insisting on it But you actually do not have to accept anything else. The courts would be the only other place to resolve it.

I try to be nice but usually it is the person in the shop who does not know the rights of the consumer. Saying such sh!te as " you need to have kept the box" or "you need to deal with the manufacturer" or "we only do store credit".
After a while of listening to that, it is very easy to become accusatory

whiterebel

Our Wii got the infamous Disk read error yesterday evening. Bought in october, opened Xmas morning. Bloody furious, rang Smyths. Very nice guy asked the usual questions i.e is it all disks, has it just started etc.

he told me to bring it in, and they would test it. Replaced this morning AND started the warranty again from today - which is unusual.

Mark Hamill

whiterebel wrote: »

Replaced this morning AND started the warranty again from today - which is unusual.

Well, aren't warranties dated from when you by the machine? So as long as the replacement was a new console, it should have a new warranty with it. Correct me if wrong though.

whiterebel

Mark Hamill wrote: »

Well, aren't warranties dated from when you by the machine? So as long as the replacement was a new console, it should have a new warranty with it. Correct me if wrong though.

Not in my experience. Correct from the day you buy the machine, but not the day they replace it. otherwise if it packed in a week before it warranty was due, you would keep getting a new machine. I know when I worked for a computer company, if a machine had to be replaced, the warranty was the date of original purchase.

Zapp Brannigan

Warranty is the date of your receipt, so unless a new receipt is issued with your replacement console you still have the warranty from the original date of purchase.

whiterebel

Zapp Brannigan wrote: »

Warranty is the date of your receipt, so unless a new receipt is issued with your replacement console you still have the warranty from the original date of purchase.

Which is what he did.