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Digiweb Metro help/suggestions

  • 23-01-2008 10:03pm
    #1
    bindybandy
    Registered Users, Registered Users 2 Posts: 111 ✭✭


    Wonder if anyone out there has a similar problem and could help with the fault finding process - I've had a perfect metro connection for 18 months now but last night the modem would not seem to lock on apart from the odd very brief period here and there. It just goes through a cycle of all the lights coming on as they are supposed to slowly and then it repeats. I had plugged the modem in and out tonnes of times but no use - same thing.

    I got through to tech support today and a very helpful member of staff had me reboot the antenna part which I had totally forgotten about and it did lock on. It looked as perhaps that was the cause and I was told signal strenght seemed fine and we finished the call leaving it at that.

    Unfortunately the same problem has kept occuring since then. I've managed to get 30 - 60 mins out of it sometimes and just 10 minutes so no pattern to it. On the off chance my plugs could be faulty I've swapped them twice with others and same thing happens. I've tried wiggling the power cables of the modem and antenna while plugged in to see if the modem goes off and that does not drop the connection either.

    So it could be either a faulty modem or perhaps the antenna on the roof or the cabling between them perhaps? Obviously I'll have to call tech support again but is there anything else I can try to help narrow down the fault or something obvious I'm missing? It's been fine for 18 months apart from this.

    If is is deemed faulty does anyone know what digiwe do incases like this like send somebody out or just a new modem 1st?

    thanks


Comments

  • #2
    Barlow07
    Closed Accounts Posts: 480 ✭✭Barlow07


    bindybandy wrote: »
    So it could be either a faulty modem or perhaps the antenna on the roof or the cabling between them perhaps?

    I would imagine its a faulty modem, so you would think they would replace this first before they send a engineer out, seems the logical thing to do, but i'm sure.


  • #3
    Asok
    Registered Users, Registered Users 2 Posts: 6,628 ✭✭✭Asok


    Sounds like a fault with the hardware, As far as I know they will send out an engineer to fix it.


  • #4
    misslt
    Registered Users, Registered Users 2 Posts: 2,103 ✭✭✭misslt


    Yeah get on to Tech Supp. and they'll place a service call for you...AFAIK they'll do that for you instead of a new modem...


  • #5
    watty
    Registered Users, Registered Users 2 Posts: 32,417 ✭✭✭✭watty


    Could be a faulty PSU for part outdoor. You need a service call. It doesn't really sound like a faulty modem.


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