Feedback, how were you treated?

dame

This is for people who have ever brought an issue to the Feedback forum. How was the issue treated? Did you receive resolution? Did you receive ridicule at the hands of the moderators? Did you receive ridicule and resolution? Did you receive nothing but ridicule?

Do you think the "Feedback" forum should be re-named to more accurately reflect what occurs here. Any suggestions? Mine is; "Moderators Free-Rein Ridicule" forum. What do you think fellow boardsies?

dame

dame wrote: »

This is for people who have ever brought an issue to the Feedback forum. How was the issue treated? Did you receive resolution? Did you receive ridicule at the hands of the moderators? Did you receive ridicule and resolution? Did you receive nothing but ridicule?

Hey, I have a great idea

Read the previous threads

...oh wait, you don't really want an answer. I get it.

Karoma

Only some people get ridiculed / flamed / cats. One group would be those that claim it's mods-v-everyone else. Mod's get flamed/ridiculed/cats. I got some. I also got some decent posts. Stupidity begets stupidity.

Fight Da Powah thread checklist (You played the Fight Da Powah card, I get to call you on it):
- State moderators are oppressing everyone for everything - all unfairly. Check!
- Rally the non-moderator group. "What do you think fellow boardsies?" Check! (Of course boardsies = moderators and non-members of the moderator group, but this leads to the next...)
- Ignore silly little pedantry that others will claim to be facts, and often are fact. Ignore all common sense. Check!
- In fact, ignore all specifics and facts and just rant. Check!
- Continue to ignore anyone who points out that you are motivated primarily by the fact that you were in the wrong and were pulled up on it (Never learn from this and move on. Oh no!) Check!


Seriously, maybe if Feedback was used for what it was intended and not just bitching about bans, petty feuds and whatever else... maybe there wouldn't be so much crap. It should work both ways.

dame

bluewolf wrote: »

Hey, I have a great idea

Read the previous threads

...oh wait, you don't really want an answer. I get it.

I have read a few of them. The latest ones seem to all fall into one category. I will actually be interested to see how many votes get cast in each category. Perhaps the mods won't.

Talliesin

The purpose of the Feedback forum is for users to give suggestions as to how the site is run.

Many people however use it as if it were some sort of complaints forum.

This is because they are clearly being idiots.

It's perfectly reasonable to ridicule people who are clearly being idiots, pretty much the most obvious response.

In fairness, people do tend to wait until they've completely hung themselves before ridiculing them, which is why you haven't been ridiculed yet.

I think that point may be soon though.

dame

Karoma wrote: »

Only some people get ridiculed / flamed / cats. One group would be those that claim it's mods-v-everyone else. Mod's get flamed/ridiculed/cats. I got some. I also got some decent posts. Stupidity begets stupidity.

Fight Da Powah thread checklist (You played the Fight Da Powah card, I get to call you on it):
- State moderators are oppressing everyone for everything - all unfairly. Check!
- Rally the non-moderator group. "What do you think fellow boardsies?" Check! (Of course boardsies = moderators and non-members of the moderator group, but this leads to the next...)
- Ignore silly little pedantry that others will claim to be facts, and often are fact. Ignore all common sense. Check!
- In fact, ignore all specifics and facts and just rant. Check!
- Continue to ignore anyone who points out that you are motivated primarily by the fact that you were in the wrong and were pulled up on it (Never learn from this and move on. Oh no!) Check!

You are obviously falling into one category of the poll. Specifics were addressed in my other thread in this forum. You must have ignored them.

The above quoted text appears to be a rant to me. Careful now, you may start fulfilling your own made-up checklist.

BanzaiBk

Talliesin wrote: »

The purpose of the Feedback forum is for users to give suggestions as to how the site is run.

Many people however use it as if it were some sort of complaints forum.

I would have thought that the Helpdesk forum was to deal with complaints, as per the sticky in this forum, but most of the feedback threads seem to be ban complaints/queries etc.

Karoma

dame wrote: »

You are obviously falling into one category of the poll. Specifics were addressed in my other thread in this forum. You must have ignored them.

Help me out here, because I cannot see which category fits me. I've posted several threads in Feedback with a different outcome each time.
I was treating this thread on its own merits. I thought I'd be nice and ignore your other embarrassment of a thread. I got the impression that you didn't seem to like discussing specifics. I guess it's a matter of when it suits you.

The above quoted text appears to be a rant to me. Careful now, you may start fulfilling your own made-up checklist.

Not really - a lot of my thread really points out that it's from both sides. I'm far more objective. than that. Try reading the post again.

Nevyn

Looks the "toys out of the pram" option was left off the poll and so was the " i like cats"
could a passing smod add them please.

dame

Talliesin wrote: »

The purpose of the Feedback forum is for users to give suggestions as to how the site is run.

Many people however use it as if it were some sort of complaints forum.

This is because they are clearly being idiots.

It's perfectly reasonable to ridicule people who are clearly being idiots, pretty much the most obvious response.

In fairness, people do tend to wait until they've completely hung themselves before ridiculing them, which is why you haven't been ridiculed yet.

I think that point may be soon though.

I was instructed by a moderator (Thaedydal) to bring it to this forum. You'd better educate your moderators as to what this forum is actually for then.





It is perfectly reasonable to complain about people who do not apply their own rules (or guidelines) across the board in an even manner. If it were not the internet then people would be severely chastised for not doing so. People have been brought before tribunals for similar (not applying rules/guidelines in a uniform manner).

Zaph

Useful threads get useful feedback, but as Karoma so succinctly put it - stupidity begets stupidity. The amount of people who come to Feedback whinging about some injustice or another that's been perpetrated against them, usually by a mod, is incredible. What's even more incredible is the number of posters in this group who are shown very early on in the thread why they have been banned (they usually leave out the most salient points themselves), and still persist in arguing about it, instead of taking their ban, which in fairness are usually no more than a week or two, and coming back as more productive members of the forum from which they were banned. These people are the reason many threads descend into farce, the OPs just never know when to admit they were wrong and are fighting a losing battle.

Nevyn

dame wrote: »

It is perfectly reasonable to complain about people who do not apply their own rules (or guidelines) across the board in an even manner. If it were not the internet then people would be severely chastised for not doing so. People have been brought before tribunals for similar (not applying rules/guidelines in a uniform manner).

lollers

Oh really ? You had best tell that to Bertie, shame you weren't about to tell that to all the other despots in history.

Karoma

dame wrote: »

It is perfectly reasonable to complain about people who do not apply their own rules (or guidelines) across the board in an even manner. If it were not the internet then people would be severely chastised for not doing so. People have been brought before tribunals for similar (not applying rules/guidelines in a uniform manner).

But then it is the Internet...point moot, etc.
If my grandmother had balls, she'd be my grandfather.

Moderators have flexibility at our disposal, and most moderators use it in an attempt to be fairer. Moderators try not to apply arbitrary rules just for the hell of it and invariably end up applying a punishment that doesn't fit the crime.

Talliesin

dame wrote: »

You'd better educate your moderators as to what this forum is actually for then.

Oh no.

She knows that I'm not really just a user, but actually own all of the moderators, who I have been growing in a genetics lab and training to become my army of super-soldiers.

The secret's out. I shall release the poison gas to kill my creations, and burn the training camp to the ground (you'll all know when this has happened, since this website is hosted in that camp).

dame

Thaedydal wrote: »

lollers

Oh really ? You had best tell that to Bertie, shame you weren't about to tell that to all the other despots in history.

Ever heard of employment tribunals? You seem to only be familiar with one kind of tribunal. Never mind, I'm sure moderators aren't expected to know everything.

Nevyn

employment tribunals?

Are you under the daft impression that mods are employed by the owers of this site ?

Crash

Employment tribunals implies some sort of employment. any sort. Boards doesn't employ you.

Hell, boards doesn't employ me.

Just remember, its all because you're <insert ethnicity, gender or some other random defining characteristic OTHER than the fact that you're argumentative, abusive and generally obnoxious> that you were banned. OH NOES.


COME SEE THE VIOLENCE INHERENT IN THE SYSTEM, I'M BEING REPRESSED!!

dame

Thaedydal wrote: »

employment tribunals?

Are you under the daft impression that mods are employed by the owers of this site ?

No, I'm pointing out to you that there are tribunals where people who unfairly apply rules end up. I don't care whether mods are paid or not.

Karoma

dame wrote: »

No, I'm pointing out to you that there are tribunals where people who unfairly apply rules end up. I don't care whether mods are paid or not.

If there were tribunals set up for 'Big Mean Internet Injustices', they'd be paid for by money from your taxes and then you'd just bitch about that... it'd never end. Damn sponging judges.

Karl Hungus

I was treated terrible. I came to feedback after being visciously beaten by a gang of hooligans consisting of Whitewashman, Terry, and Karoma, who I suspect are dope smugglers, and I expected some sort of justice, a suspended sentance, something! But oh no, that DeVore chained me to a radiatory, while Regi burned my arms and chest with cigarettes, while the rest of the staff stood around and laughed at my pain, ridiculing me.

I'm sure this is what it's like for most people who visit boards.ie...

Zaph

dame wrote: »

No, I'm pointing out to you that there are tribunals where people who unfairly apply rules end up. I don't care whether mods are paid or not.

What are these tribunals, and are you suggesting that mods should appear before them?

Now if I was the overly sensitive sort I could read that as threatening Boards with legal action, and we all know what happens after that, don't we?

Karoma

Harl Kungus dot cum wrote:

I was treated terrible. I came to feedback after being visciously beaten by a gang of hooligans consisting of Whitewashman, Terry, and Karoma, who I suspect are dope smugglers, and I expected some sort of justice, a suspended sentance, something! But oh no, that DeVore chained me to a radiatory, while Regi burned my arms and chest with cigarettes, while the rest of the staff stood around and laughed at my pain, ridiculing me.

I cannot speak for the other two, but I am a drug smuggler. Did you not think it a bit odd that I removed something from your ass whereas they inserted something..? Stupid mule, tricks are for kids.

Nevyn

Karl Hungus wrote: »

I was treated terrible. I came to feedback after being visciously beaten by a gang of hooligans consisting of Whitewashman, Terry, and Karoma, who I suspect are dope smugglers, and I expected some sort of justice, a suspended sentance, something! But oh no, that DeVore chained me to a radiatory, while Regi burned my arms and chest with cigarettes, while the rest of the staff stood around and laughed at my pain, ridiculing me.

I'm sure this is what it's like for most people who visit boards.ie...

Oh quit whinging you paid good money to be treated like that.

aidan_walsh

I'm going to go out on a limb here, but is this thread in response to you not getting a pony on this thread?

Misguided cynicism, or Captain Obvious to the rescue?

TerrorFirmer

You see Dame, it's already happening to you.:p

It's common occurance for every thread to degenerate into ridicule and/or cat pictures - regardless of how valid a complaint or issue is. I've seen stupid threads that deserved it, and I've seen good, thoughtful threads raising valid issues that received the same ridicule. Whatever about 'Fight the Power', there's an equally lame 'Rally the mods' clique around here too at times. I'm sure you're familiar with most of the names.

But what can you do. I'd say the internet and more specifically boards is the only bastion in which certain people can exercise some sort of pseudo authority in their lives.

Karoma

amp

I voted "Resolution with redicule" as I wanted to be sure that dame knows that I like making fun of stupid people. I enjoy it. It makes my mangina all warm and fuzzy.

But wait a minute! Am I in fact susposed not to redicule people and treat them instead like the Customer Service Representive I'm susposed to be? Will the share price of boards.ie go down based on my rediculing our user base? Should I be fired from my cushy moderator job!?

Here's how Feedback works:

Example one:
User posts query, query is investigated. Job done

Example two:
User posts query, upon investigation, it appears user has lied about some of the facts. User is subject to redicule. User retorts, completely ignoring the facts. Users level of redicule suffering rises. Admin closes thread due to the fact that everybody else is piling in to enjoy the fun.

So, in simpler, easier to understand words; the level of stupidity of a user is directly proportional to the level of redicule they receive.

Karl Hungus

Karoma wrote: »

I cannot speak for the other two, but I am a drug smuggler. Did you not think it a bit odd that I removed something from your ass whereas they inserted something..? Stupid mule, tricks are for kids.

I feel so used and betrayed.

Nevyn

Zaph wrote: »

What are these tribunals, and are you suggesting that mods should appear before them?

Now if I was the overly sensitive sort I could read that as threatening Boards with legal action, and we all know what happens after that, don't we?

/me goes and lights a candle in hope.

Gordon

83% of people with a resolution and only 20% of them were ridiculed. Not bad, people seem pretty happy with Feedback.

Zaph

Thaedydal wrote: »

/me goes and lights a candle in hope.

That sounds like an unusually Catholic thing for you to be doing

Talliesin

dame wrote: »

Ever heard of employment tribunals? You seem to only be familiar with one kind of tribunal. Never mind, I'm sure moderators aren't expected to know everything.

Wow. If one of us had said that, ironically, it would have been one of the best pieces of ridicule ever in this forum.

We'd all have lolled at the employment tribunal idea and thought them terribly witty.

Here we've the OP ridiculing their own thread.

Classic.

Nevyn

Zaph wrote: »

That sounds like an unusually Catholic thing for you to be doing

Oh you think christianity made up offerings at shrines to bribe gods ?
How odd.

amp

Hey guys come on, this discussion about Voodoo or whatever is off-topic. We're having a high level investigation here which is highly important.

Let's just stick to the facts about All moderators being corrupt and ways to free the user from their evil yoke of oppression.

FOR FREEDOM! FOR HONOUR! FOR THE GOOD OF THE LAND!



surely they be witches

Talliesin

Yeah, there were no candles until two thousand years ago it seems :rolleyes:

Zaph

Thaedydal wrote: »

Oh you think christianity made up offerings at shrines to bribe gods ?
How odd.

No, but I thought you might at least have offered something more interesting than a candle. For me they always remind me of my granny, one of the Catholic church's all-time leading candle lighters.

440Hz

amp wrote: »

surely they be witches

Dunno about the rest of you, but Im highly entertained reading this thread

Lets grab one of us evil mod types and do that floating in water witch test! Who first? Ill be the one taking notes, so im not doing it

amp

I think you need to read up on your bible mate:


Matthew 13:42
And thus the Christ did put the tallow (for he named it so) betwix a stick and hanging down into the vessel upon which he did flow the wax. Having invented the candle he doth patented it and launched a worldwide marketing campaign. And it was good

Nerin

.....couldn't help it

Nevyn

Zaph wrote: »

No, but I thought you might at least have offered something more interesting than a candle. For me they always remind me of my granny, one of the Catholic church's all-time leading candle lighters.

pff she is not worth opening the bottle of rum for, nevermind a vein.

Sounds to me like your granny was practising pagan rites before a statue.
The Lutherans would agree with me.

Nevyn

amp wrote: »

surely they be witches

I tought they were freemasons ? well at least the male ones.

randylonghorn

I don't think I've ever started a thread in Feedback, but I often read it.

Imho, threads normally get the resolution they deserve, though I would probably add that some touch of a sense of humour and an awareness that this is the internet and not the High Court can be useful to the OP ...

I'm not a mod, Dame, but looking back through your other thread in Feedback in particular, I suspect that if I was, your tone would get right under my skin, and I tend to be a fairly patient individual. Hell, it gets under my skin as it is ...

I say this not to be nasty, but in the hope that you might go back and have an objective look at the way you put your points across.

Nerin

+1 to randylonghorn.... lol
i had one fite da powah thread, and that was resolved with both ridicule and fairness. ive come to love this place, even though it adds another tab to my firefox whenever i plug myself into the internets.
chill out and enjoy the wild ride....
and the cats.
always enjoy the cats.

randylonghorn

amp wrote: »

Matthew 13:42
And thus the Christ did put the tallow (for he named it so) betwix a stick and hanging down into the vessel upon which he did flow the wax.

You sure that wasn't another of those whatjamacall 'em allemagorical bits, Amp?

DeVore

A better gauge would be to discover how many people DIDNT deserve ridicule but got it anyway? Because that will give you an idea of how far off we have been. I contend not many.

There have been regular threads where a user reports something, suggests something or complains about something and they get treated pretty well and the thread is closed soon after.

You may think that most threads here are users being ridiculed but mostly you are seeing the big fire fights. But beyond that, there are a lot of threads where things get sorted quietly.

We ran a boards wide census there a while back where our satisfaction rating among the user community was over 8 out of 10 as I recall. That was based on a same size of about 2800.
To give you an idea, the predictions for the various presidential primaries in the US are based on a sample size of 6-900... so 2800 is a decently representation base to extrapolate from.

I'd say that is more proof then your subjective observations, this poll or any amount of arguing. Wouldnt you?

DeV.

stevenmu

Talliesin wrote: »

The secret's out. I shall release the poison gas to kill my creations, and burn the training camp to the ground (you'll all know when this has happened, since this website is hosted in that camp).

Remember remember ...

Orion

amp wrote: »

I voted "Resolution with redicule" as I wanted to be sure that dame knows that I like making fun of stupid people. I enjoy it. It makes my mangina all warm and fuzzy.

But wait a minute! Am I in fact susposed not to redicule people and treat them instead like the Customer Service Representive I'm susposed to be? Will the share price of boards.ie go down based on my rediculing our user base? Should I be fired from my cushy moderator job!?

Here's how Feedback works:

Example one:
User posts query, query is investigated. Job done

Example two:
User posts query, upon investigation, it appears user has lied about some of the facts. User is subject to redicule. User retorts, completely ignoring the facts. Users level of redicule suffering rises. Admin closes thread due to the fact that everybody else is piling in to enjoy the fun.

So, in simpler, easier to understand words; the level of stupidity of a user is directly proportional to the level of redicule they receive.

tallaght01

One of the problems here, to my mind, is that a lot of people on feedback say it's ok to "ridicule" posters who are, for example "obviously stupid" etc.

The problem is everyone has their opinions on what is a ridiculous feedback post, or what is reasonable.

Regardless, it makes me cringe with embarrassment for grown adults who've been around here for a long time, who keep posting "STFU" or cat pictures or who just round on people who they think are stupid, or are being unreasonable.

I know from being around here that I'm in a minority of those who would post something on here, but I think the above is unacceptable, regardless of what you think of the poster's gripe. If you try showing some feedback threads to non-boardsies, you'll see them cringe too.

I know it's a kind of power thing, as posters might wish they had the guts to say things like that to posters in real life. I know it's easy to be abusive to someone on the net whom you perceive to be an idiot.

But it looks dreadful. Really, it does. IN particular when half the people doing it would ban anyone in a flash who posted in one of their forums like that.

I also think calling people "spanners" or "muppets" is childish, regardless of it being "boards culture".

Maybe the newer posters should be aware that if they post on the helpdesk, only the admins and a few other punters (no idea what they are) can post replies there.

Beruthiel

DeVore wrote: »

I'd say that is more proof then your subjective observations, this poll or any amount of arguing. Wouldnt you?

Would ya ever quit being so reasonable DeV, nobody wants to hear it!

For the record, at times, on Boards, I've been treated dreadfully unfairly and my human rights have been abused no end.
Scared for life I am.
Hang your heads in shame Admins, Mods etc....


Vex - pax

Nevyn

tallaght01 wrote: »

One of the problems here, to my mind, is that a lot of people on feedback say it's ok to "ridicule" posters who are, for example "obviously stupid" etc.

Oh noes you and your mind have a problem again.

tallaght01 wrote: »

The problem is everyone has their opinions on what is a ridiculous feedback post, or what is reasonable.

Oh noes people not all thinking the same thing and not all behaving in the same way. I think you will find that if people are over stepping the mark that
mods and smods and admin will step in and stop a genuine thread from derailing.

tallaght01 wrote: »

Regardless, it makes me cringe with embarrassment for grown adults who've been around here for a long time, who keep posting "STFU" or cat pictures or who just round on people who they think are stupid, or are being unreasonable.

Wow ever just think that the internet is like not for you ?

Seriously go read SA forums or enclypedia dramtica and you will that for the most part posters on this site are pretty darn civil.

tallaght01 wrote: »

I know from being around here that I'm in a minority of those who would post something on here, but I think the above is unacceptable, regardless of what you think of the poster's gripe.

Really I think she was treated fairly all things considered.

Her 1 week ban still stand tis not like it was upped to a month or made a permaban due to her diatribe via pm to me or her two threads in feedback as that would be an abuse.

tallaght01 wrote: »

If you try showing some feedback threads to non-boardsies, you'll see them cringe too.

And ? I don't expect people who are not au fait with a subculture to understand it, why would you ?

tallaght01 wrote: »

I know it's a kind of power thing, as posters might wish they had the guts to say things like that to posters in real life.

Personally I would never say anything on boards I would not say in person and personally to anyone I directly respond to.

tallaght01 wrote: »

I know it's easy to be abusive to someone on the net whom you perceive to be an idiot.

Secondly the irony of the piece above it that posters coming here to fightdapowar are doing just that. The think the mod is wrong and is an idiot and get abusive and confrontational in a way that most ( i hope for thier own sake ) are not in real life. But hey this is not real life this is the internet.

tallaght01 wrote: »

But it looks dreadful. Really, it does. IN particular when half the people doing it would ban anyone in a flash who posted in one of their forums like that.

Mods are poster outside of thier own forums esp in feedback.

If you want to start reporting all the posts which you have an issue with go head I am sure the admins will appericate you input.

tallaght01 wrote: »

I also think calling people "spanners" or "muppets" is childish, regardless of it being "boards culture".

There are forums there that I consider childish, regardless of it being "boards culture" but personally i live and let live if you can't then take it up with the admins or go post somewhere else or go create your own site with your preferred rules.

I don't think saying someone is a spanner in the works is that bad at all.

tallaght01 wrote: »

Maybe the newer posters should be aware that if they post on the helpdesk, only the admins and a few other punters (no idea what they are) can post replies there.

Only the admins and smods can reply to the helpdesk and there are posts who know this and have used it as a platforum to launch scathing personal attacks on mods.

Boston

Karl Hungus wrote: »

I was treated terrible. I came to feedback after being visciously beaten by a gang of hooligans consisting of Whitewashman, Terry, and Karoma, who I suspect are dope smugglers, and I expected some sort of justice, a suspended sentance, something! But oh no, that DeVore chained me to a radiatory, while Regi burned my arms and chest with cigarettes, while the rest of the staff stood around and laughed at my pain, ridiculing me.

I'm sure this is what it's like for most people who visit boards.ie...

That was a funny Tuesday.