XBOX say sorry for poor service

red dave

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"An Open Letter from Marc Whitten about Xbox LIVE this Holiday
Published January 3, 2008



Dear Xbox LIVE Members:

During this past holiday season you helped us break a number of Xbox LIVE records. This included our largest sign-up of new members to Xbox LIVE in our 5 year history and just yesterday you broke the record for the single biggest day of concurrent members ever on the service.

As a result of this massive increase in usage we know that some of you experienced intermittent Xbox LIVE issues over the holiday break. While the service was not completely offline at any given time, we are disappointed in our performance. I would like to take this moment to thank you each and every one of you for your patience and understanding as our team has worked around the clock to return the service to a stable state.

At the same time we would like to offer a token of our appreciation to all of you in celebration of record success for the service. And as a thank you for your loyalty during this holiday period, we will be offering all of our Xbox LIVE members around the world access to a full Xbox LIVE Arcade game that will be available to download free of charge. In the coming weeks we will be sharing the specific details of this offer with you.

Thank you again for helping make Xbox LIVE everything that it is today!

Sincerely,

Marc Whitten

General Manager, Xbox LIVE

Gamertag: Notwen"

sprinkles

sweet - here's hoping it SF HD

unklerosco

Is that not restricted to the US.?. Been reading about live been down since Xmass, only went down on me once for about 20 mins, but that was prob my connection...

Fingleberries

What are the odds that it's a free game like frogger or space giraffe? :rolleyes:

FutureGuy

space giraffe ftw

Still, it's a nice gesture.

neacy69

Wonder if Konami would issue the same kind of statement considering the horrible performance of PES2008 on xbox live???

Q_Ball

unklerosco wrote: »

Is that not restricted to the US.?. Been reading about live been down since Xmass, only went down on me once for about 20 mins, but that was prob my connection...

I've had huge problems connecting to XBL over the last two weeks. Guess you were one of the lucky ones!

unklerosco

Crazy... Its been fine for me, been playing cod4 for about 2-3hrs a night with no problems...

franman

Q_Ball wrote: »

I've had huge problems connecting to XBL over the last two weeks. Guess you were one of the lucky ones!

Same here! Definitely wasn't restricted to the US

neacy69

Rumor has it that is was DDOS attack that brought it down:
http://www.engadget.com/2008/01/04/debunk-xbox-live-was-down-but-not-due-to-ddos-attack/

cant imagine thats to be true tho seeing as it lasted approx 2 weeks (luckily I didnt have any problems)

Sorry info on DDOS here http://en.wikipedia.org/wiki/Ddos_attack

miju

xbox live is on a closed network so a ddos attack would be hard to pull off i think.

my live wasn't fully down but it may as well been as connections kept droppping for last 2 weeks

keen

Only issues I was having was struggling to get a game of COD4 online, all other games worked fine for me.

silvine

Nice one. Free game!

Saying that, it has been a little slow to connect but I thought that was to do with my **** internet connection.

Julez

Yeah mine was acting up the past few days, nice of them to offer the free game.

tman

FutureGuy wrote: »

space giraffe ftw

Still, it's a nice gesture.

You wouldn't be saying that if they actually gave Space Turkey away...
An absolutely ****ing horrible game!

johnny_ultimate

If Microsoft did the sensible thing and gave us all a free copy of Rez HD, I don't think I'd ever buy a non-Microsoft console again.

*hint, hint*

ShaneU

Yes Yaris 2!

Loveless

was having issues with PGR2 this week- scoreboards not updating and being gererally laggy.

It's almost to be expected over the holiday season. Doesn't the iTunes store crash every Christmas Day now with the huge rush?

DeVore

Fnck that, I just bought a load of Arcade Live games... ironically BECAUSE the online connectivity was crap. They had better not give me one of those.

DeV.

smcelhinney

johnny_ultimate wrote: »

If Microsoft did the sensible..

Now there's an idea? SWOS?

Dcully

I would like to take this moment to thank you each and every one of you for your patience and understanding as our team has worked around the clock to return the service to a stable state.

Stable ?
FFS its as bad tonight as every night since christmas,its fine during the day but come evening time its total garbage.
Anyone else having issues tonight yet again?
I can log in but cod4 is a disaster.

Makes me wonder was my choice of going with a 360 instead of ps3 the correct one.
Its becoming a pisstake at this stage.

FuzzyWuzzyWazza

Dcully wrote: »

Stable ?
FFS its as bad tonight as every night since christmas,its fine during the day but come evening time its total garbage.
Anyone else having issues tonight yet again?
I can log in but cod4 is a disaster.

Makes me wonder was my choice of going with a 360 instead of ps3 the correct one.
Its becoming a pisstake at this stage.

It was the right decision, trust me the PSN is absolute crap, and if your connection is bad in the evenings this could be due to it being a high load time for ISP's.

The only game I bought to play over the PSN, I get a PSN network error every single match I join, so I have kinda given up on it.

Dcully

Nah its not my connection m8 or any isp peak time issues.
I have been playing cod4 on pc all evening since live is going crazy with a ping of 40 ms to my clan server..

FuzzyWuzzyWazza

Fair enough.
But whatever issues Live! has, trust me PSN dosen't have a patch on it, and thats when PSN is running without any issues. Well just my opinion

Mr E

American nerds sue MS for Live downtime....

A trio of Texan gamers are looking to capitalize on the service disruption that Microsoft has been experiencing with Xbox Live over the past fortnight, writes the Seattle Times. A class action lawsuit has been filed against Microsoft alleging breach of contract over connection issues and server errors many were experiencing when trying to play online. The three plaintiffs claim that MS "failed to exercise reasonable care or competence in communicating information regarding the nature of services offered through Xbox Live" resulting in damages suffered. I'm no lawyer, but I bet there are some Twitter server logs that will argue otherwise!

The complaint, which is available for download via the Seattle Times, doesn't mention what damages are being sought by the group, but does point out expenses associated with Live subscription costs and attorney fees. Your tax dollars at work, ladies and gentlemen!

http://blog.seattletimes.nwsource.com/techtracks/2008/01/xbox_live_holiday_outages_prompts_class_action_law.html

johnny_ultimate

Heh think Ive only logged into Live once over Christmas. Luckily all my Christmas gifts were single player (starting Mass Effect tomorrow actually, better be as good as some of ye say ). So any freebie is good in my books. Its just, y'know, if it was something decent all the better.

And foolish nerds with their class action suit. Tbh, Jack Thompson has more chance of success.

jayteecork

There' some gamer kids in Texas trying to sue Microsoft for FIVE MILLION cause they couldn't get onto xbox live!!!
http://www.gamespot.com/news/6184323.html?om_act=convert&om_clk=newstop&tag=newstop;title;2

Still, there's a free game in it for us or is that just the states?

silvine

Microsoft not letting that kid onto Xbox Live was probably a GOOD thing. Hate those poxy American teenagers that clog up Halo with their taunts of "ass rape".

jayteecork

Think Live is down today.
Can log in, but can't access anything else - marketplace, updates. multiplayer. usual story.
Can't even log into xbox.com on my browser.

Mr E

Yeah down for me too. I was downloading a game a while back, it stuck at 99% and wouldn't finish. After a few retries, it wouldn't even let me into marketplace.

tman

Aye, seems to be down for me as well. Can't update a game and I get the error 807b01f7 when I try to open one of the marketplace pages (which according to googlage usually means that there's a problem at their end)
Can't seem to sign in to xbox.com ether

yoyo

Down here aswell! Poor service, has been down all morning, think microsoft owe us all a complementry month at this stage!

Nick

Dcully

Can log in ,just about but cant play anything
Getting totally sick of this rubbish service.

eoin2nc

When will MS say which game will be free?

jayteecork

Nice one. We're all entitled to 5 million now I take it?

sprinkles

In all fairness the service is not rubbish - bit ott be calling it that! The performance has been uncharacteristically bad recently but they're giving us a free game (hopefully something decent!). If it doesn't sort itself out soon though I may be looking or $5m too

jayteecork

This free game thing baffles me. It's obviously gonna have to be something entirely new as if they started handing out say, Bomberman Live for nothing then it's not fair on the people who already paid for Bomberman Live.

Bros123

F**k the free game.We should all be given a free month on Live after all this crap!
Have been reading on other forums about people getting notice of having to renew gold membership when they haven't been able to play online for nearly 3 weeks!

Rochie IRL

They can keep the free game. It's a bit early for them to offer anything seeing how the problems still exist. Can they sort out live first and then issue a free game. Lets face it. MS offer a free game and everyone goes in and downloads it........I see live not working properly while that's going on.

TheDoc

only that i read it here, i wouldnt have thought there was any problem.

i havnt had one problem at all with xbox live in recent times.

worked perfect, lovely pings no probs.

Dcully

You are extremely lucky then [DM]-TheDOC-
Its all over the net with millions of angry gamers
Heres just two threads on the topic ive been following.


http://forum.teamxbox.com/showthread.php?t=561551&page=80

http://forums.xbox.com/12/17730189/ShowPost.aspx#17730189

Vegeta

[DM]-TheDOC- wrote: »

only that i read it here, i wouldnt have thought there was any problem.

i havnt had one problem at all with xbox live in recent times.

worked perfect, lovely pings no probs.

"You lucky bastard"

My service is still crap turn on the xbox try and connect to live and it takes ages for hte console to respond.

CoD4 is a shambles trying to get into a game

kaimera

Ah, was wondering why it was acting all strange yday. It connects to live but on the marketplace it just sits there sometimes and does nothing :-/ Ah well.

Sorry, was offline for chrimbo and didn't know!

bucks73

Seems to be different for everyone though. I couldnt get into marketplace and couldnt get a custom game on Halo3 going but then had no problem with a few custom games on CoD. Strange.

CyberWaste

Fifa 08 is still acting ****, really weird stuff happening, fix it soon please.

kaimera

Managed to dl a few gigs of demos this afternoon. Seems ok now for me.

Bros123

Yes seems to have improved a lot.About bloody time.

TheDoc

update....gone

my xbox passes all the tests but will not connect at all, nothing

ugh it seems im being punished for my extra time of live gaming

serious gayness

zAbbo

I had that about 2 weeks back, done a cache rest which *may* have fixed it