Ryanair Charges

jaggiebunnet

Just booked a flight there - can you believe these scumbags are now charging 3 euro per person per flight to check in at the airport!!! This is outrageous - does anyone know who you can write to complain about this? I have already complained to the ASAI as the costs did not match the advertised costs but I wanna vent to someone about their scummy ways...bad enough about the credit card charges.

Hagar

You can make your complaint direct to Ryanair by downloading their Customer Complaints Form from their site.

Each download costs just €6 plus CC charge.

Saruman

Question, how much was the flight? And how much more expensive was the competition?
Why not just check in online? Saves you having to Queue.

I know Ryanair should have its own subforum but at the end of the day, you will be hard pressed to find a cheaper flight in most cases.

Each download costs just €6 plus CC charge.

Class

daveirl

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Oryx

You can check in online free, this whole setup is just another money making scheme by Ryanair. Id complain but seeing as I can fly to London for €40 return, I dont actually think its such a bad deal. The carpark costs me more.

My brother flew to england with them recently and dutifully checked in online for the outward journey, he was coming back the same day so he tried to check in for the return leg too, but nowhere on the site could he find an option to check in for his return journey. He had to check in at the airport and stump up his 3 euro.

lizzyd66

I'm surprised that you haven't heard about it already - it was announced in September and lots of threads posted here and on the Travel boards already. It is up to them how they charge - it is fairly transparent before you press the button to book the flight. Annoying but doubt that it is illegal.

I take more offense at the dogmatic way they enforce their baggage rules even when it is clear that people have made a mistake. The worst is not allowing people to pool baggage allowances - I've seen cases where they have tried to charge an elderly couple 5kg excess baggage because they only had one case between them with 20kg in it. Now with the new rules you must be careful if you travel as a family not to check all the bags under one name because they will allocate the bags against one persons baggage allowance rather use all 4 people travelling (even if each bag is under 15 kg). That is just pedantic and money grabbing in my view.

I must admit I always check in online and take the 10kg baggage allowance even when travelling with the two kids so it suited me when they switched the charge from online checkin to the check-in desk.

masseyno9

I'm pretty sure it states all of these charges when/before you book the flight online. No use complaining if its on the website and you just didn't read it.
Ryanair are a low fares airline, operating on pretty tight margins afaik, and to keep costs (and keep prices low) they need to get people to check themselves in online so they don't have to pay someone to do a pretty basic operation for you. The best way to do this is have it be free -v- having to pay €3 at the airport.

And anyway, its only €3. Get over it and accept that the flight is still considerably cheaper than elsewhere.

Saruman

KtK wrote: »

but nowhere on the site could he find an option to check in for his return journey. He had to check in at the airport and stump up his 3 euro.

Thats funny....
That section must have been "offline for upgrade"

Do the check in staff get that money as a bonus? Or does it just go into Ryanairs coffers i wonder?

jaggiebunnet

masseyno9 wrote: »

Get over it

I will not get over it - just because it is cheaper than elsewhere does not make it ok for them to throw what ever charge they feel like at a consumer and still disguise their flights as being something that they are clearly not (i.e. 99c each way)

the reason they get away with these things is that folk like you are only too happy to put up with their tripe and so we continue to get shafted.

jaggiebunnet

Hagar wrote: »

You can make your complaint direct to Ryanair by downloading their Customer Complaints Form from their site.

Each download costs just €6 plus CC charge.

nice one

Saruman

Look, if you follow the rules, which are clearly laid out before you book... you do not pay anything extra... for instance.. last time i flew with them, i paid 4c return for two of us to Stansted... that's all, no other charges. Everything they tried to add on, i took off. It was a great flight, nice and simple... love that their seats do not go back and wish transatlantic flights were like that.

4c, nothing else to pay... i followed the rules, i have no complaints.

daveirl

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jaggiebunnet

Saruman wrote: »

Look, if you follow the rules, which are clearly laid out before you book... you do not pay anything extra... for instance.. last time i flew with them, i paid 4c return for two of us to Stansted... that's all, no other charges. Everything they tried to add on, i took off. It was a great flight, nice and simple... love that their seats do not go back and wish transatlantic flights were like that.

4c, nothing else to pay... i followed the rules, i have no complaints.

agreed - but now you are charged to check in - regardless of whether you do it online or whether you do it in the airport - you cannot get out of that. and how did you get out of paying for the credit card charges?

jaggiebunnet

daveirl wrote: »

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that is fine and dandy if there is another airline to fly - which there is not.

daveirl

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daveirl

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jaggiebunnet

daveirl wrote: »

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never realised that - in my opinion that just makes it worse.

Noelie

jaggiebunnet wrote: »

I will not get over it - just because it is cheaper than elsewhere does not make it ok for them to throw what ever charge they feel like at a consumer and still disguise their flights as being something that they are clearly not (i.e. 99c each way)

the reason they get away with these things is that folk like you are only too happy to put up with their tripe and so we continue to get shafted.

WOW is all i can say. You're very naive to think you can get a flight anywhere for 99c, you can't even get the bus into the city center for that.

by charging people who want to check in at the airport they are keeping the cost of flying down for those whom don't. Ryanair really only want people with carry-on luggage and who will check in online so they don't need many ground staff. for all other passengers they add lots of little extras. Basically you pay for what you use. If you don't use it you don't pay for it. Unlike all other airlines who divide the cost amoung all passengers

jaggiebunnet

daveirl wrote: »

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Not the point - I wouldn't be flying the route if it wasn't offered - the point is the crap Ryanair get away with because they are "budget". If the cost came up as twice as i was originally quoted but there were no additional (hidden) charges - i would not be complaining.

TJJP

daveirl wrote: »

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True, unless you are a non-EU passport holder, in which case you must check in at the airport, and Ryanair will charge you for that privilege.

This stipulation applies to all travellers in the group, so if five are travelling and one is non-EU the all will be forced to use airport check-in.

Ryanair will supposedly refund this charge to non-EU passport holders, but only if you apply in writing by letter and fax……..

Some chance of that I reckon..

jaggiebunnet

Noelie wrote: »

WOW is all i can say. You're very naive to think you can get a flight anywhere for 99c, you can't even get the bus into the city center for that.

by charging people who want to check in at the airport they are keeping the cost of flying down for those whom don't. Ryanair really only want people with carry-on luggage and who will check in online so they don't need many ground staff. for all other passengers they add lots of little extras. Basically you pay for what you use. If you don't use it you don't pay for it. Unlike all other airlines who divide the cost amoung all passengers

Again, I have no problem paying it if is upfront. It is the sneaky and back door way Ryanair go about adding on the charges that is pissing me off.

Noelie

Granted but surely everyone know how Ryanair opperate at this stage, it's not like they suddenly just started this, it's the way they have opperated for many years now.

jaggiebunnet

Noelie wrote: »

Granted but surely everyone know how Ryanair opperate at this stage, it's not like they suddenly just started this, it's the way they have opperated for many years now.

I never knew about the checkin charge - this is a new one on me.

bmaxi

Anyone with luggage can't check in online, this despite the fact that you've already paid for your luggage. Even if you have no luggage and happen to be travelling with someone who has, you can't check in online. Cheap fares or not this is sharp practice IMO.

Oryx

bmaxi wrote: »

Anyone with luggage can't check in online, this despite the fact that you've already paid for your luggage. Even if you have no luggage and happen to be travelling with someone who has, you can't check in online. Cheap fares or not this is sharp practice IMO.

Ive never tried, but dont they have a luggage dropoff? Im pretty sure Aerlingus do.

Padraig Mor

jaggiebunnet wrote: »

Again, I have no problem paying it if is upfront. It is the sneaky and back door way Ryanair go about adding on the charges that is pissing me off.

They told you about it before you booked and handed over your money. Is that not upfront?

daveirl

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jaggiebunnet

daveirl wrote: »

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I am sure this makes sense to you but unfortunately none to me.

dudara

daveirl wrote: »

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I noticed that the other day when pricing some Aer Lingus flights. I suppose it's not surprising given the price of petroleum generally, but still €50 a leg per passenger is enough.

daveirl

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bmaxi

KtK wrote: »

Ive never tried, but dont they have a luggage dropoff? Im pretty sure Aerlingus do.

From Ryanair T&C

No checked baggage is permitted when using online check-in (including mobility equipment which must be carried in the hold of the aircraft). Check N’Go passengers can carry one item of hand baggage per passenger, weighing up to 10kg with maximum dimensions of 55cm x 40cm x 20cm. If hand baggage does not fit in the Ryanair Baggage sizer, it will not be allowed on board.

Yes Aer Lingus do have a luggage drop off but this is Ryanair.
While I can see the low cost carrier argument I think what gets most people's backs up is having to trawl through reams of T&Cs to find the exact cost and even then not knowing what other surcharges will apply. For instance, in September, I booked and paid for a flight to Rome in January and assumed that I had paid all charges. Now this check in thing comes up and I find that I'm going to have to pay another €20. Considering the flight was only €10 to start with this is a huge percentage increase.

daveirl

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bmaxi

daveirl wrote: »

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Are not fuel surcharges only applicable to long haul, which Ryanair don't operate anyway?

bmaxi

daveirl wrote: »

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Glad to hear it but then you can get my point about things not being made clear. If I showed up for the flight and they asked for the check in fee I would pay it simply because I wouldn't know any better.

daveirl

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Saruman

Probablye because Ryanair is so cheap, that when people find they have to pay a few Euro extra, but still pay about the same as a cab fair to the airport, their bubble of a €2 flight is burst so they are more mad than if they had to pay more in the first place...

ojewriej

Just out of curiosity:

Did anyone ever hear Ryanair explaining why do they charge CC surcharge per leg/per passenger?

I'm just wondering what's the reasoning behind it

dudara

I presume that it's much the same reason why a well-known ticket-selling company charge per ticket. To make as much money as possible.

ojewriej

dudara wrote: »

I presume that it's much the same reason why a well-known ticket-selling company charge per ticket. To make as much money as possible.

I'm presuming that as well, that's why I wanted to know if anyone ever heard of them trying to justify it.

Hitchhiker's Guide to...

booked my ticket from London to Dublin about a week ago for next week. Total cost from Stansted to Dublin including everything was £17.20 (including desk check-in and one bag)

someone tell me a cheaper flight for the week before Christmas, and then i'll start to be annoyed at their prices.

/although would prefer an upfront estimate of prices

Colonel Sanders

Aren't the EU supposed to be cracking down on these sneaky hidden charges and automatically selecting all the 'extras'?

I agree that Ryanair are generally cheaper but some of their carry on is pretty sharp practice. Advertising estinations where the airport they land in is nowhere near the destination, advertising €10 fares including all taxes and charges and then add on €3 CC fee (which is virtually impossible to avoid as they don't take laser). I once deselected all the extras online and before I confirmed noticed I'm made a typo in the billing address. I pressed the 'Back' button on the browser and all the extras re-selected themselves. This is sharp practice!

The thing is you can often book a €20 return flight and after everything the fare can come to about €45-50. If they just told me up front a return flight to eurpoe was that much I'd snap their hands off. Make fees etc more transparent and you get less negative publicity and probably as much business.

bmaxi

In effect, every business in the country, the world even, will charge for expenses incurred, whether this be credit card charges, provision of shopping trollies, fuel etc. but when have you been asked to pay more than the shelf price in Tesco or Dunnes for using a C.C. or a trolley?
These practises may come back to haunt the likes of Ryanair in the future as the word will be "Ryanair are having a sale", "oh yeah but.............."
The flights are cheap, everybody with half a brain knows that, why deliberately set out to antagonise people? Just factor in all the costs and be upfront, the flights will still be a bargain and the customer will be happier. Whats more you can have the slogan " cheap flights with no hidden extras." Bound to be a winner.

BendiBus

Colonel Sanders wrote: »

The thing is you can often book a €20 return flight and after everything the fare can come to about €45-50. If they just told me up front a return flight to eurpoe was that much I'd snap their hands off. Make fees etc more transparent and you get less negative publicity and probably as much business.

But how can they do that when they offer a lot of services as optional extras? It's only AFTER you've said what you want (check in luggage, online checkin etc.) that they can quote a price.

It's like car ads on TV where you see cars "from" €9,999 and then in small print information that says "The car shown is the de-luxe model" at €19,999.

Checked luggage, airport checkin etc. are now optional extras. Get used to it.

bmaxi

BendiBus wrote: »

But how can they do that when they offer a lot of services as optional extras? It's only AFTER you've said what you want (check in luggage, online checkin etc.) that they can quote a price.

It's like car ads on TV where you see cars "from" €9,999 and then in small print information that says "The car shown is the de-luxe model" at €19,999.

Checked luggage, airport checkin etc. are now optional extras. Get used to it.

Airport check in is not an optional extra if you don't have access to the internet and there are many who don't. If you've booked to fly with a bag and paid for the privelege why is it a surprise to Ryanair when you show up with same bag.

tippbhoy

bmaxi wrote: »

Airport check in is not an optional extra if you don't have access to the internet and there are many who don't. If you've booked to fly with a bag and paid for the privelege why is it a surprise to Ryanair when you show up with same bag.

How did they book the flight in the first place if they didn't have internet access !

I incurred the €3 charge last week for the simple reason i had no access to a printer by the time i got home to get my passport number. It was annoying to have to pay it but i knew there was an alternative and i accepted it.

Anyone that thinks they're going to get a flight for 1c or whatever is in cloud cuckoo land and rather than looking at themselves for not being more informed they blame everything else. While i don't agree with the way the pricing is being done and i believe the EU is looking at it, I have enough cop on to know that 1c each way, add €20 each way in taxes, €5 CC fee should be about how much i need to pay.

I applaud online check in, i never bring a big bag at the weekend and i hate queuing. If people insist on holding up the queue and requiring more than 10KG and more than 100ml bottles of various fluids, charge them away, it'll make more 1c flights available for the rest of us. I believe Michael O'Leary was talking last year about removing toilets as they are too expensive to run, while you should keep one and charge for the privilege of using it, the cost saving should further increase my chances of a 1c flight. Of course when this was suggested some journalists had a field day slaggin off Ryanair and their tight fisted ways, see the bigger picture please. I have never used a Ryanair jacks in my life, why should i pay for someone else's privilege. You pay to use the toilets on the street now, most buses don't even have the luxury of a toilet. I believe the solo card means you can avoid the CC handling fee as well, this is a rip off charge when we don't have the alternative here in Ireland but we know it's there so get over it. It costs every time to process a CC albeit not €5. For this charge we have no alternative so it is unfair but we all know it's there. Other airlines just hide it in their charges.

When you watch your family get on a eurolines bus, travel 3 hours to the boat, 3 hours on the boat and another 4 hours to London cos Aer Lingus/BA etc were charging a weeks wages each way you'll realise how lucky we are.

Keep up the good work Michael

tippbhoy

bmaxi wrote: »

Airport check in is not an optional extra if you don't have access to the internet and there are many who don't. If you've booked to fly with a bag and paid for the privelege why is it a surprise to Ryanair when you show up with same bag.

Ryanair are putting in kiosks next year btw, don't know if there is a charge for using them but they may be the alternative to online check in.

Hitchhiker's Guide to...

bmaxi wrote: »

Airport check in is not an optional extra if you don't have access to the internet and there are many who don't.

Don't think you can book a Ryanair flight in the first place without internet access.

bmaxi

Roundtower2 wrote: »

Don't think you can book a Ryanair flight in the first place without internet access.

http://www.ryanair.com

Ryanair
To book any Ryanair flight just click though to their booking system by clicking on the link.

Alternatively you can call Ryanair's telephone booking line on 0906 270 5656 from UK or 1530 787 787 from ROI.

Hagar

bmaxi wrote: »

Alternatively you can call Ryanair's telephone booking line ... 1530 787 787 from ROI.

33c per minute. Don't you just love the bastards.

bmaxi

Hagar wrote: »

33c per minute. Don't you just love the bastards.

OMG you mean it's not Freefone?:eek:

tippbhoy

bmaxi wrote: »

OMG you mean it's not Freefone?:eek:

what about all the people without access to phones :mad: