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New Elite: Cannot recover Gamertag

  • 30-10-2007 9:17pm
    #1
    Moojuice
    Registered Users, Registered Users 2 Posts: 815 ✭✭✭


    Hey,

    I hope someone can help me as xbox phone support are clueless. Got a new Elite (had a premium) I tried recovering my gamertag from xbox live so I could play online. All goes well up until I get to the screen saying it is downloading the gamertag info. It then gives me an error message saying xbox subscription is not available. Try again later. I get to enter my Gamertag and password etc but it is t this screen that it craps out. with an error message saying that the subscription service is unavailable and to try again later. The same happens when I attach the the old hard drive, it says my gamer tag was not fully recovered and to try again. The thing is, when I tried initially with the new drive i got friends online messages so it seems something happened. The first thing that happened when I connected the elite to my wireless network was that it downloaded an update. for the console.

    Is anyone else having this error and can anyone help?

    Any help/advice is appreciated as Ms support are clueless and yes I have entered all my details correctly (no dash int he email address, just a proper dot) I am able to sign into xbox live online and into windows Live ID with the same details. I even bought a months subscription incase that was the problem.

    Help!!


Comments

  • #2
    lafors
    Registered Users, Registered Users 2 Posts: 4,317 ✭✭✭lafors


    When were you doing this? cause xbox live wasn't working earlier.

    Hope you get it fixed


  • #3
    Moojuice
    Registered Users, Registered Users 2 Posts: 815 ✭✭✭Moojuice


    I have been trying it ffrom 7:30 onwards. I was able to create a test live account which I did to see if Live was working, and it seems to be but it still craps out at the gamertag download screen.


  • #4
    zAbbo
    Registered Users, Registered Users 2 Posts: 11,987 ✭✭✭✭zAbbo


    is there a Live update ?

    Maybe try updating before recovering GT


  • #5
    Keith186
    Registered Users, Registered Users 2 Posts: 3,225 ✭✭✭Keith186


    Not quite sure if this would work but might resolve it easier. Get a lend of a memory card and transfer profile that way, don't know if it will make any difference tbh.


  • #6
    asd
    Closed Accounts Posts: 1 ✭asd


    I just tried to recover my gamertag too and it says unavaliable try again later when I try to download it. I also had to do that update before I went online. I think there server is down or something. WTF


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  • #7
    Moojuice
    Registered Users, Registered Users 2 Posts: 815 ✭✭✭Moojuice


    It worked this morning for me. It must have been a problem with their servers. Thank ****! I was worried I had lost all my achievments.

    Phew!!!


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