CLEARWIRE PROBLEMS (contention?)

foggy_lad

have good speeds usually and was great for the 1st 6weeks after i signed up but now when i download any file although a speedtest will give 750+kbps the downloads will usually start at around 500kbps but within 3seconds drop below 100kbps and keep dropping leaving me with no usable service!

cant stream even short videos or radio for more than couple of mins and skype is the same! i dont use torrents or any p2p and noticed problem is worse all weekend and evenings between 5-11pm

clearwire have suggested a virus has used bandwidth and asked me to send screenshot of all running apps which they agreed all looked normal and i also did full sweep for spy/malware rootkits etc so think i am being fobbed off with nonsense?

all i ask from them is the service i am paying for which they were providing up to 7-8weeks ago. anyone else encounter similar issues lstely with clearwire??

Slutmonkey57b

Clearwire give you good speeds the first month then they throttle the **** out of your connection. Your only solution is as follows:

1: Talk to a manager in Clearwire (you probably won't get one) and ask why the service has dropped so much. Then ask what the cancellation procedure is - they'll tell you you have to pay the whole year's subscription. Make sure you take the names of every person you speak to, and time the call. Make a note if they can't put you on to a manager and put down the reason.
2: Write to your bank or C/C company instructing them to block all payments to Clearwire.
3: Wait for your bank to write back to you with confirmation.
4: Write a letter to the Office of the Director of Consumer Affairs and Comreg stating that Clearwire have falsely advertised their product and failed to provide the service they promised, and any problems you had over the phone in step #1.
5: Send a registered letter to Clearwire stating that they have falsely advertised their product, have not provided the service, any problems you had in step #1 and that you are not prepared to pay for the full year's subscription as a result. Include copies of the letters above.

foggy_lad

now they have stopped replying to my emails! i asked "exactly what is the contention ratio for my current service?" and clearwire went dumb!

also asked why they were restricting my service in the last two months and again no reply! gonna try ringing them now to continue the trouble-shooting.

watty

If licenced, a Comreg spectrum licence for FWALA specifies a MAXIMUM contention of 48:1

foggy_lad

clearwire quote a contention of 10:1 and yet again on saturday afternoon my speed has dropped through the floor!!

smellslikeshoes

foggy_lad wrote: »

clearwire quote a contention of 10:1 and yet again on saturday afternoon my speed has dropped through the floor!!

Sorry am I missing something here but does that not say 37meg?

foggy_lad

yes on a 1mb connection which is as un reliable as this result! this speedtest they insest on keeps throwing back wild results but the usual is more like 2-500kbps
try these results

TEST_DATE,IP_ADDRESS,DOWNLOAD_SPEED,UPLOAD_SPEED,LATENCY,SERVER_NAME,DISTANCE
"9/8/2007 8:49 AM GMT","85.134.139.105","1168 kb/s","100 kb/s","113 ms","Dublin","< 50 mi"
"9/8/2007 10:58 PM GMT","85.134.139.105","105 kb/s","42 kb/s","493 ms","Dublin","< 50 mi"
"9/9/2007 10:46 PM GMT","85.134.139.105","306 kb/s","89 kb/s","59 ms","Dublin","< 50 mi"
"9/9/2007 10:47 PM GMT","85.134.139.105","378 kb/s","96 kb/s","67 ms","Dublin","< 50 mi"
"9/9/2007 10:49 PM GMT","85.134.139.105","202 kb/s","70 kb/s","463 ms","Dublin","< 50 mi"
"10/18/2007 5:03 PM GMT","85.134.139.105","15971 kb/s","105 kb/s","478 ms","Dublin","< 50 mi"
"10/18/2007 5:07 PM GMT","85.134.139.105","63902 kb/s","86 kb/s","372 ms","Dublin","< 50 mi"
"10/18/2007 5:11 PM GMT","85.134.139.105","719 kb/s","117 kb/s","496 ms","Dublin","< 50 mi"
"10/18/2007 5:12 PM GMT","85.134.139.105","376 kb/s","107 kb/s","400 ms","Dublin","< 50 mi"
"10/18/2007 5:15 PM GMT","85.134.139.105","454 kb/s","117 kb/s","321 ms","Dublin","< 50 mi"
"10/19/2007 4:10 PM GMT","85.134.139.105","181 kb/s","86 kb/s","891 ms","Dublin","< 50 mi"
"10/19/2007 4:11 PM GMT","85.134.139.105","124 kb/s","52 kb/s","807 ms","Dublin","< 50 mi"
"10/19/2007 4:12 PM GMT","85.134.139.105","154 kb/s","102 kb/s","833 ms","Dublin","< 50 mi"
"10/19/2007 4:14 PM GMT","85.134.139.105","23536 kb/s","99 kb/s","478 ms","Dublin","< 50 mi"

smellslikeshoes

I think that says more about the uselessness of those speed tests than anything else. Not much point in posting such a result up when its obviously a speedtest mistake.

foggy_lad

but i get these kinda results with other speed tests, not as bad but the upload and download speeds are still rubbish! just took over an hour to download 14mp3 tracks i bought!

foggy_lad

Clearwire apparently not replying to my emails now? only asked them to confirm the contention ratio and also confirm they are not restricting my transfer speeds through having too many customers using the same mast but they seem unable to respond?

Slutmonkey57b

See post #2. Block your payments immediately. Add into the letters that Clearwire are now refusing to respond to your complaints at all.

Also, never buy digital music over the internet, or you'll end up like the people who bought off Virgin - when the shop goes down, suddenly you can't play your music anymore. Virgin actually had to tell people how to pirate the music they bought because with the online store gone, they wouldn't be able to play it anymore. Genius.

wheelbarrow

Had terrible experiences with Cl*arw*re - poor service, poor support. Ditched them as soon as i could.