Xbox Live Update fails to download

TheBigEvil

Was getting my nephews 360 onto Xbox live for him last night, but ran into a problem.

Connected the 360 directly to the router, it passes all of the network tests, then it gets to connect to Xbox live bit. It says there is an update to be downloaded, so I said yes to download.

It just sat there for a couple of seconds, and returns an "Update failed" error message.

I rang Xbox support, and they got me to do the old hidden hard drive maintenance do-hickey. Made no difference.

Xbox support are suggesting theres a problem with the HDD, and it may need to be either replaced or formatted.

Anyone else ever had that problem? Anyone know of any other potential solutions? Cant seem to find anything on web about it.

Jip

LOL, I had the exact same problem yesterday. Hadn't connected to Live in months as I had only been using the 48hour vouchers so got myself the USB wireless thingy and a 12 month membership so set about connecting that up. Couldn't download the update and couldn't figure out what had changed since I last connected. Then I remembered I had reset my router back to the factory settings at one stage which set the firewall settings back to medium.
You'll have to change the firewall settings to Low to be able to download the update, and for me anyway, leave it at low to use Live properly.

TheBigEvil

Jip wrote: »

LOL, I had the exact same problem yesterday. Hadn't connected to Live in months as I had only been using the 48hour vouchers so got myself the USB wireless thingy and a 12 month membership so set about connecting that up. Couldn't download the update and couldn't figure out what had changed since I last connected. Then I remembered I had reset my router back to the factory settings at one stage which set the firewall settings back to medium.
You'll have to change the firewall settings to Low to be able to download the update, and for me anyway, leave it at low to use Live properly.

Ok, I'll give that a try...formatting hard drive must be a last..last resort

Are there any security issues having the routers firewall set to low where it is directly connected to the xbox?

justsomebloke

what sort of router are you using it maybe NAT or a firewall feature on it that is causing it. I had a similar problem with my eircom router when setting up LIVE for the first time

Zapp Brannigan

sounds like your routers firewall is blocking Live. Stick it to Low and you should be fine.

TheBigEvil

Its eircoms Netopia router. I enabled the Xbox live route on the router during set-up.

I didn't have any trouble with my own 360, its just odd that it passes all of the network/internet tests but cant download the update. Doesn't this indicate that it can talk to the live service?

But I'll give it a go on the firewall setting.

Thanks for the help

Kanney

I had this problem on 1mb NTL, i couldnt dl the update while someone used the pc internet downstairs, left it idle and the update downloaded.

Zapp Brannigan

If its the eircom router its deffo the firewall! I know, I'm always telling customers how to do it!

Doffaldinho

TheBigEvil wrote: »

Its eircoms Netopia router. I enabled the Xbox live route on the router during set-up.

I didn't have any trouble with my own 360, its just odd that it passes all of the network/internet tests but cant download the update. Doesn't this indicate that it can talk to the live service?

But I'll give it a go on the firewall setting.

Thanks for the help

I had the exact same problem, Set your Firewall to Low in the Router settings and open some Ports.

http://www.portforward.com

TheBigEvil

Cheers Guys. Set the routers firewall to Low and it sorted the problem.

With it at low, should I be worried about people hacking into my PC or such?

quarryman

did you try doing a search?