Eircom slow broadband download speeds

SamandFrank

Hi, I've been using Eircom broadband for nearly two years now and never really had a problem with it. I have the 2mb package. I've been noticing that from around 6pm till midnight i get terrible download speeds noting even close to 2mb or 1mb for a matter of fact. Its been happening for the last few weeks.

And i was wondering if anybody else has noticed a similar problem???

ethernet

This is the time when you really see how contention affects connection speeds. People coming home, going online -- it really comes to a halt. I have the same package with eircom. It's the same where I live.

Linoge

Yep, its the contention alright, or more accurately youtube:D

SamandFrank

Thanks for replying!! good to know im not alone on that one.

BadCharlie

Were u from frank ?

I have been having the exact same problem for almost 3weeks now. Was perfect until then and now from about 6:30pm to 10:30pm each day its just s**t. Called eircom 3 times about it yesterday. They were getting me to ping sites like google.ie and i was getting 300ms.

I don't care about my download or upload speeds. Its just i want to be able to play WoW and i cant with the lag and lag spikes im getting.

Sponge Bob

There are always hotspots on a network where contention is an issue, fortunately I am on an exchange with SCADS of backhaul and do not get this problem

Remember poor dcully who spent months hassling eircom into providing more backhaul in Monasterevin about a year back , that could be you today read below .

http://www.boards.ie/vbulletin/showthread.php?t=2055012259&highlight=monasterevin

BadCharlie

If i changed BB provider would it solve my problem ?

Im guessing not!

allcatsrule

Im new to all these Boards but i am really annoyed at how much im paying for 2mb(So Called) Broadband and yet not recieving anywhere near this as regards service. im in Tuam (co. Galway) area. my Eircom broadband seems to be slower thn dial up in the evenings. the support was an awful expierence. my thinking is if we all complain on mass then maybe we can change things...?? you should complain to ccm@eircom.ie it my make a difference.:)

[DVDF]Merlin

allcatsrule wrote: »

Im new to all these Boards but i am really annoyed at how much im paying for 2mb(So Called) Broadband and yet not recieving anywhere near this as regards service. im in Tuam (co. Galway) area. my Eircom broadband seems to be slower thn dial up in the evenings. the support was an awful expierence. my thinking is if we all complain on mass then maybe we can change things...?? you should complain to ccm@eircom.ie it my make a difference.:)

Ditto m8 im in tuam as well and for the past week or so im only getting around 56kb/sec as opposed to 165 last week or so:mad:

rpkearns

In November I upped my contrract to 7Mbps with 50Gig Download Limit. Last friday for no reason my speed dropped to 200Kbps also Although I am supposed to get 50Gigs I only get 40Gigs. Phoned Support and got the usual.. Move your computer Closer to the main phone socket. Im56 and only have the use of one hand...but we managed to get that done You all know the story.. Still the same despite who you ping who you net stat or netsh...Is there a supplier out there who can supply Broadband?????I Mean one that works?

SamandFrank

rpkearns wrote: »

In November I upped my contrract to 7Mbps with 50Gig Download Limit. Last friday for no reason my speed dropped to 200Kbps also Although I am supposed to get 50Gigs I only get 40Gigs. Phoned Support and got the usual.. Move your computer Closer to the main phone socket. Im56 and only have the use of one hand...but we managed to get that done You all know the story.. Still the same despite who you ping who you net stat or netsh...Is there a supplier out there who can supply Broadband?????I Mean one that works?

As far as DSL goes in this country there are no suppliers that you get your 7mb in your example the whore time or even some of the time. Now you could look at other broadband types like Cable or Satellite. I hear cable like UPC is pretty good or Satellite Broadband not sure who supplies this but its not good for gaming but if that isn't a concern than you should be ok.

Oat23

Don't listen to those idiots on the phones at eircom, these drops between 6pm and midnight are not caused by your router, your pc or contention. Eircom don't give a crap about their customers, thats the problem.

I've been having these problems for about 6 weeks now, i get about 300kbps all day then it comes back to normal speeds of around 2600/2800 after midnight.

Contention is just a good cover up they think, but unless you are mentally challenged you will realise that contention does not make your speeds drop by over 2000kbps.

Going to either Smart or UPC myself, just a few enquiries to make before i order. I suggest you change too if you are sick of these problems, maybe losing customers is the only way we can make this joke of a company care.

SOLACY

It can't be contention...If it was then why the hell wasn't broadband even remotely bad during last summer? Probably one of the peak broadband usage times.

I think Eircom users are getting scammed as nobody can really determine what broadband speeds Eircom send out to you. Eircom can send you 3mb/s but you may only receive 1.5mb.

For the past three months or so, my broadband, and a lot of people around the midlands that I know have complained about the broadband being slow everyday from roughly 6pm to 12am. It appears to be contention but I beg to differ, I believe it's Eircom just reducing their costs and we can't prove in anyway what exact speeds they are sending us.

By the way if you say,"I'm not getting what I'm paying for," then you should note that Eircom don't care if you say this because under their terms they say that they give you "Up to 3mb/s" which could be from 1mb/s to 2mb/s and then you get the occasional 3mb/s.

I can't see this stopping unless the majority of people complaining about this actually get off their arse and tell Eircom that you are experiencing terrible broadband speeds.

The reason Eircom can get away with this is because 95% of people say,"What the hell is up with the broadband?" and they just complain to their friends. How will your friends sort it out? Ring Eircom or switch your broadband for Jesus' sake.

clansman

can everyone who has problems with slow eircom speeds do a tracert.
this is what i got

C:\Documents and Settings\Administrator>tracert -h 10 www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.251.197]
over a maximum of 10 hops:

1 3 ms 2 ms 5 ms 192.168.1.254
2 55 ms 142 ms 115 ms b-ras1.wtd.waterford.eircom.net [159.134.155.9]

3 317 ms 320 ms 316 ms 86.43.242.70
4 303 ms 424 ms 310 ms 83.71.115.67
5 325 ms 334 ms 319 ms 83.245.126.93
6 342 ms 349 ms 351 ms 212.58.238.129
7 339 ms 341 ms 328 ms 212.58.239.58
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.

Trace complete

for sum reason i am going to Waterford and then my ping gets mental. strange...........

SOLACY

Jesus, I just did that packet test to a person that lives 45 miles away and I got and average of about 90 ping!

What a load of shyt!

WillieDH

I switched to imagine who use eircoms' own lines a few weeks ago, ping has gone to ****e

They've told me to downgrade to 3MB from 7MB as there is less "interleaving"

Downgrade to get a better service !!!! :eek:

seanybiker

clansman wrote: »

for sum reason i am going to Waterford and then my ping gets mental. strange...........

Thats cos the ping loves us waterford people .

rpkearns

Still nowhere nearer to getting 7MB...the best avg is 3.5Mb.. One day I got 8.25Mb for two seconds...

I have a new catch phrase...

"EIRCOM....Cutting Edge Thicknology"...

mattman

mine is gone from 5 meg...to 1.6 all week...



sick of it..gona ring em..

eircom..

Xcellor

WillieDH wrote: »

I switched to imagine who use eircoms' own lines a few weeks ago, ping has gone to ****e

They've told me to downgrade to 3MB from 7MB as there is less "interleaving"

Downgrade to get a better service !!!! :eek:

This has nothing to do with interleaving. Interleaving will add 10-30 ms at most

I have 7.6 with interleaving at the lowest setting. U.TV tell me they can't turn it off altogether. During the day I get 29-33 ms to local sites. When it hits the evenings. I get this.

Pinging www.boards.ie [89.234.66.107] with 32 bytes of data:

Reply from 89.234.66.107: bytes=32 time=173ms TTL=58
Reply from 89.234.66.107: bytes=32 time=166ms TTL=58
Reply from 89.234.66.107: bytes=32 time=160ms TTL=58
Reply from 89.234.66.107: bytes=32 time=188ms TTL=58

Ping statistics for 89.234.66.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 160ms, Maximum = 188ms, Average = 171ms

If I wait an hour more I will be 400-500ms.

Eircom have serious bottlenecks and need to carry out upgrades but as customers have nowhere else to go, what's the point says Eircom.

Thanks to our toothless regulator the provision is a privilege not a right...

Gerard_Smith

Here we go again. This getting ridicules, what the hell am I paying for!

Edit: Well they are sending someone out to check the exchange, thats something at least.

Xcellor

Gerard_Smith wrote: »

Here we go again. This getting ridicules, what the hell am I paying for!

Edit: Well they are sending someone out to check the exchange, thats something at least.

Can you tell them to head over to my exchange Newtownforbes, Longford when they are done please.

This **** never gets better.

Pinging www.boards.ie [89.234.66.107] with 32 bytes of data:

Reply from 89.234.66.107: bytes=32 time=399ms TTL=58
Reply from 89.234.66.107: bytes=32 time=418ms TTL=58
Reply from 89.234.66.107: bytes=32 time=393ms TTL=58
Reply from 89.234.66.107: bytes=32 time=386ms TTL=58

Ping statistics for 89.234.66.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 386ms, Maximum = 418ms, Average = 399ms



ABSOLUTE TRASH !! 3G was better than this!!

zatgun

I'm from Lonford also, the lag here is insane. Getting well over 500ms while playing WOW and can't raid anymore. Also watching youtube is so terrible now takes forever to load anything. I did a trace route to a WOW server. The biggest lag spots where the ones in Ireland, it sent me up to eircom in Galway. Then I tried to ping the Eircom server, it sent four packets and I lost one of them. I did the same with youtube. Sent four packets and lost 1 of them. That's really terrible, I think cable or satellite might be better.

xavidub

Completely appalling here in Dublin 8. Ever since they wrote to me saying i was getting upgraded to "Next Generation Broadband" the speed has just been getting worse and worse.

It would seem that "Next Generation Broadband" is going to be a hamster on a miniature bicycle bringing packets of data from one place to the next.

Disgracefully bad service. I would switch but been with bt before and they were just as bad.

bealtine

xavidub wrote: »

Completely appalling here in Dublin 8.
Disgracefully bad service. I would switch but been with bt before and they were just as bad.

Is UPC not available in your area? You could try that.

wardey

SamandFrank wrote: »

Hi, I've been using Eircom broadband for nearly two years now and never really had a problem with it. I have the 2mb package. I've been noticing that from around 6pm till midnight i get terrible download speeds noting even close to 2mb or 1mb for a matter of fact. Its been happening for the last few weeks.

And i was wondering if anybody else has noticed a similar problem???

I am paying for a 2mb uncongested broadband.I have noticed in the last week that the internet has gone really slow.It took me an hour to down load a 16mb program the other night.I did a speed test and at showed 2.6mb download.It doesn't make seance.
Super fast fiber broadband has just come into my Area?!
The 2mb was fine for me until it started to go slow.Look like I am been forced to change to fiber.

Mayo Yid

wardey wrote: »

I am paying for a 2mb uncongested broadband.I have noticed in the last week that the internet has gone really slow.It took me an hour to down load a 16mb program the other night.I did a speed test and at showed 2.6mb download.It doesn't make seance.
Super fast fiber broadband has just come into my Area?!
The 2mb was fine for me until it started to go slow.Look like I am been forced to change to fiber.

Wtf, this is a 7 year old thread, could you not start a new one