Whopper NTL bill

Okay,

We have NTL Digital, and we also have their Sports package and the Setanta Premium Pack (we don't have any of the movie packages).We also have our Broadband service provided by them.

The setup for paying the bill, is that you pay 2 months in advance, and then you receive another bill for the forthcoming 2 months.

We paid for the last 2 months at the appropriate time and it was €222. About the middle of September, we got the digital installed in the bedroom as well. This incurs a once off fee of €50, but that should be it as far as extra charges go.

When we first got the multi-room installed, the sports channels and the setanta channels weren't viewable, and I rang them to ask if we had to subscribe to them again for the bedroom, but I was told over the phone that no, they just hadn't been activated, and that we didn't have to pay for them.

So, we got the bill for the following 2 months on Friday and it's a whopping €423 :eek: .

It's a bit hard to follow reading the bill, but it appears as if they are charging us:

€50 for the sports (25 per month)
€30 for the Setanta (15 p.m.)
and €15 for the rest (must be 7.50 p.m.)

as well as

€40.16 for the sports
€24.09 for the setanta
and €12.29 for the rest
(This must be because we ordered the extra stuff in the middle of a billing period)

These are all for the bedroom set though, and looks like they're charging us for all the sports packages, when your man on the phone told me that we didn't have to pay for them.

This is an extra €144. It would also make sense as our last bill (€222) plus the once off installation fee (€50) plus the extra €144 comes to a total of €416 which is close enough to the new bill.

Does anyone else have NTL multi-room with any extra packages? Do you have to pay the extra for the packages, 'cos it effectively means we are paying for the same service twice.

I'm gonna ring them now this afternoon, but thought i'd check with everyone here before I rang them and gave them an earful.

Thanks in advance for any replies, and sorry for the length of the post.

That_Guy

NTL are a bunch of robbing bastards..... They'll quickly take your money but it takes an age for them to get out to you and install the dish... Bit annoying really. That's why we changed to Sky. Works out cheaper too.

BKtje

We got an extra tv point in the house here but we don't get sky sports etc on it, just bog standard analogue.

Ian Beale

$hifty wrote: »

Does anyone else have NTL multi-room with any extra packages? Do you have to pay the extra for the packages, 'cos it effectively means we are paying for the same service twice..

Long Answer:

I had NTL in Albert Square over 2 years ago I had NTL Digital Max Pack along with the Sky Sports pack,anyway long story short we had both of these packages in 2 separate rooms ( 2 digiboxes) and yes they charge for both,absolute ripoff so I got rid of 1.The only reason I don't switch to sky is because I have 6mb broadband from them ironically that was broken down for 3 hours today but anyway,

Short Answer:

Yup you have to pay twice and join me in the Queen Vic sometime I have no friends