Letters from NTL (and again, and again...)

JDxtra

Okay, this was funny initially - but now it's just getting silly. I get at least two (sometimes three) marketing letters from NTL per week. They are all addressed to "The Resident" as I was previously a subscriber, but discontinued the service a few months back.

They must be spending half of the profit they were making for me on marketing! Madness.

Any ideas on how to stem the flow, and save a few trees in the process? I haven't bothered calling them because I figure that would be a waste of time.

CO19

I know what you mean I just got one this morning telling me about their broadband etc I got 2 last week telling me the same.The only way to stop this annoying info from coming in your door each week would be to email them or ring them.I rang them a while ago to tell them to stop posting me all the letters but I was on hold for so long I just hung up,I keep forgetting to get back onto them again but I'd say that's the only way to stop it is to ring/email them.

JDxtra

So I'm not alone!

I'll try calling them, but - like you - I'm not hanging around on hold for ages.

There must also be some govt. organisation to mention this to, so they get in touch with NTL themselves to try and stop their bombardment.

CO19

There is an agency to report nuisance advertising etc to in the north,I've seen ads for it but I'm not sure whether there is such an agency down here.Best thing to do would be call them and if you can't get through send them an email just could take a while to get a reply if any.

Ulsterman 1690

Since a lot of towns in the Republic now charge for collecting domestic rubbish by weight/number of bags/size of bin surely one should be able to sue companies who send junkmail ?

Alternatively just print out a shipload of labels with *"Not known at this address -Return to sender" (or "DECEASED") stick em on all the envelopes and chuck em back in the post (without a stamp of course)

There is an agency to report nuisance advertising etc

Mail Preference Service

Theres also a Fax preference service and a Telephone preference service

paulm17781

Get all the NTL stuff you have. Add a note politely telling them where to put it. Send it to a free post address with the threat of sending other rubbish to it in the future if they don't stop.

That's how I got them to stop.

Ryaller

I sent NTL a letter on another matter just yesterday. At the end of the letter I told them to stop sending me this sh1t every week. I meant to keep them all and return them but just ended up dumping them. I was going to post here to see if anyone remembered the name of the alleged NTL guy who's sending this stuff. Funny thing is, I had a broadband account with them and it was a total disaster. No sooner did I manage to get out of that noose, then they start bombarding me with this stuff.
Arse, meet elbow...

paulm17781

The address they used to bombard me on was slightly wrong, it seemed to me that there customer database and non-customer database don't match. Repeated phone calls got no where other than "That address doesn't match any account" :rolleyes:

Anyway, I gathered envelopes, letters and fliers and sent it all in one envelope to a freepost NTL address and said "stop sending me this or I will continue to send you crap, NTL and non-NTL" I phrased it harsher than that.

I haven't gotten a letter since and that was about 18 months ago.

Ulsterman 1690

It one is sending junkmail back to the freepost address they could always enclose a brick and a couple of old telephone directories as well

paulm17781

Ulsterman 1690 wrote:

It one is sending junkmail back to the freepost address they could always enclose a brick and a couple of old telephone directories as well

That was what I implied in the letter I sent them.

mikemac

Interesting.
Do NTL get charged by An Post if I freepost their junk back to them?

If so, lol at the telephone directory idea

paulm17781

micmclo wrote:

Do NTL get charged by An Post if I freepost their junk back to them?

To the best of my knowledge they do. Someone has to pay for them.

I was actually kind of disappointed they stopped, I had an array of junk I wanted to send to them.

Solair

Their sister company, Chorus, is doing exactly the same thing. We were getting up to 3 letters a week from them. It's an unbelievable waste of ink and paper.

NewDubliner

Ulsterman 1690 wrote: »

Mail Preference Service

Theres also a Fax preference service and a Telephone preference service

There's a mailing preference service here in the south. It's sanctioned by the government but run by the junk-mail industry. If you sign up to make your preference, you have to accept their terms and conditions. One of which is that they're allowed 'forget' your preference after a few years and start pestering you even more aggressively, now you've confirmed your details.

The telephone 'do-not-call' preference service is somewhat more effective, but I still get the odd nuisance call, the most recent being from NTL.

Best way to deal with junk mail is to send it back at their expense. Try and pollute their lists by giving them wrong information.

Also when giving your name and address when buying stuff, try using variants on your initials or address that might help you later figure out who is selling your personal data.

fta keith

I get the same junk mail every 6 months claiming you will get all the digital tv you will all you need as I cancelled sky in 2003 for an outdoor tv aerial, and a sky digital with a UK sky freesat card and a euro satellite

I don't miss ntl at all

Surion

I'm in a very long dispute with them, infact a little customer service WITCH. She so ignorantly advised me in the letter that I had LONG been removed from the list and i keep getting the f*cking letters thru the post. Two per month...STILLLLLLLL.

I've been so annoyed I cant actually sit down long enough to write a decent reply to them. It is so bloody auwful they are getting away with this. I read the communications regulator site, but apparantly they are not responsible for behaviour of cable companies (my complaint concerns more thatn just post )

paulm17781

Surion wrote: »

I'm in a very long dispute with them, infact a little customer service WITCH. She so ignorantly advised me in the letter that I had LONG been removed from the list and i keep getting the f*cking letters thru the post. Two per month...STILLLLLLLL.

I had that too. I'm telling you, do exactly as I did and it will stop.

Freddie59

JDxtra wrote: »

Okay, this was funny initially - but now it's just getting silly. I get at least two (sometimes three) marketing letters from NTL per week. They are all addressed to "The Resident" as I was previously a subscriber, but discontinued the service a few months back.

They must be spending half of the profit they were making for me on marketing! Madness.

Any ideas on how to stem the flow, and save a few trees in the process? I haven't bothered calling them because I figure that would be a waste of time.

I get the same from Sky. Usually one per week - sometimes two.

zilog_jones

Do Chorus have a freepost address too?

Solair

I don't even get annoyed anymore. Anything with "The Resident" on it goes straight into my green bin. I don't even let it inside the front door.

rubadub

micmclo wrote: »

Interesting.
Do NTL get charged by An Post if I freepost their junk back to them?

I think so, I have heard of good ideas too, since you are being charged for rubbish these days just lash all the weighty stuff and gone off meat chicken skin etc in a big box, then put tape the NTL letter to it and go to the post office and return it.

There is an agency to report nuisance advertising etc to in the north,I've seen ads for it but I'm not sure whether there is such an agency down here.

It is odd if there is no law covering it. If not you could be posting litter in peoples letterboxes, or does it not count if it goes through the postal system? e.g. people hand delivering leaflets/litter- is there a law saying what is acceptable to put through a letter box?

Surion

paulm17781 wrote: »

I had that too. I'm telling you, do exactly as I did and it will stop.

yeah will do....certainly not calm enough to write anything!! Will etch it in blood of a sacraficial NTL employee!!!!!!!

paulm17781

Surion wrote: »

yeah will do....certainly not calm enough to write anything!! Will etch it in blood of a sacraficial NTL employee!!!!!!!

Make sure to put in a wee friendly note telling them you have plenty more rubbish you will send them if it doesn't stop.

JDxtra

Just got this email back from them. Maybe they have issues with internal communications as well? Muppets....

Dear xxxx,

Thank you for your email. Apologies for the delay in responding.

In order to get your address from excluded from marketing I would advise that you send your request in writing to the following address:

NTL Correspondence Team
Building P2
Eastpoint Business Park
Dublin 3

If you have any further queries, please do not hesitate to contact us by Landline on our Freephone number 1908 or e-mail us on customer.support@upc.ie

Kind regards

xxx xxx
NTL Customer Support

paulm17781

That's further than I ever got. The thing is, you'd have to pay for that...

Rosser

JDxtra wrote: »

Just got this email back from them. Maybe they have issues with internal communications as well? Muppets....

Perfectly pleasent reply from UPC (if at worst inefficient) and yet they are Muppets?

paulm17781

Rosser wrote: »

Perfectly pleasent reply from UPC (if at worst in efficient) and yet they are Muppets?

Surely though, customer care should do this for customers. Is it not their job to keep them happy?

JDxtra

Rosser wrote: »

Perfectly pleasent reply from UPC (if at worst in efficient) and yet they are Muppets?

Damn right. I contacted them about an issue, yet they fob me off to another team that I have to contact myself by post. What bull! They should forward the query on internally. Muppets.

CO19

Send them a reply back with your address and account details saying why can't they forward your request on and why should you have to do it after all they are the customer support team they have to help you they shoudn't be telling you to help yourself and do their job for them,at the end of it say now kindly would you forward this on to the relevant department and remove my address from receiving anymore junk mail from NTL.