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pabx

  • 09-09-2007 8:56pm
    #1
    mastermind2005
    Banned (with Prison Access) Posts: 339 ✭✭


    i recently re-installed an eircom advantage 1200 pabx for a company who moved office... basic setup of single isdn line with 5 digital handsets all works fine except except that no phones rings when and externall call is made to one of their 2 phone numbers, it can dial out allright.. extension 11 is by default set to ring automatically yet it doesnt? any ideas....

    P.s on each handset line 1 lights up for a split second as i make an inbound call with my mobile

    Appreciated


Comments

  • #2
    JohnnieM
    Closed Accounts Posts: 716 ✭✭✭JohnnieM


    Did the move involve a change of phone numbers .. the previous system may have had DDI numbers programmed...and therefore the system does not know where to direct calls..


  • #3
    mastermind2005
    Banned (with Prison Access) Posts: 339 ✭✭mastermind2005


    yes they had a different set of numbers in the old office Johnnie, would you know the procedure ?


  • #4
    JohnnieM
    Closed Accounts Posts: 716 ✭✭✭JohnnieM


    Fraid not..I'm not familiar with that model.. I'm sure you'd need the pc programming tool.. If you could manage to reset the system then all extensions willl most prob ring out..and you should still be able to set times etc through the handset..
    can they not ring Eircom and ask them to send out an engineer.. usually Eircom persuade their customers to buy a service contract..


  • #5
    JohnnieM
    Closed Accounts Posts: 716 ✭✭✭JohnnieM


    Some info here..http://www.eircombusinesssystems.ie/downloads.asp?Id=254

    In the meantime you could simply plug some analogue phones in to the ISDN Box ..
    Also have you checked that you have the isdn patch cable in the right socket..i see from above that the system is capable of 4 isdn lines


  • #6
    mastermind2005
    Banned (with Prison Access) Posts: 339 ✭✭mastermind2005


    No they dont have a contract with eircom. how would i go about resetting the system? i reinstalled the system... didn think this would be such an issue! little did i know


    cheers for that... i actually have the CD manual


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  • #7
    mastermind2005
    Banned (with Prison Access) Posts: 339 ✭✭mastermind2005


    No i didnt check it in different ports, id says the problem is that its configured for the old numbers, if i could reset it id say we would be in business


  • #8
    JohnnieM
    Closed Accounts Posts: 716 ✭✭✭JohnnieM


    I'm only guessing ..is there a reset button near the power switch or inside the cover.. usually it involves turning off the system turn back on while pressing the button...
    Give me a day or two an I'll ask a friend of mine that works for Eircom he may know someone familiar with the system..Or ya never know Boards could come through yet!!:D


  • #9
    mastermind2005
    Banned (with Prison Access) Posts: 339 ✭✭mastermind2005


    Yea i would really appreciate it there is very little about pabx on boards and the web, and as i have been paid already i know they need there phones, ill problably pop over and try unplugging/disconnecting anything resembeling a battery.. ill let you know, Cheers


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