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Car Return Laws

  • 04-09-2007 1:21pm
    #1
    Speedway
    Registered Users, Registered Users 2 Posts: 565 ✭✭✭


    anyone have any idea what are the laws around returning a used car to a garage.

    Its a 2004 Fiat Stilo that i bought about 5 months ago. I have a 12 month warranty from the garage. Car is breaking down continually and they are offering me a lesser car or a more expensive car for €1500 extra. I dont want either so I asked could they refund me and they said they can't cause its policy?


Comments

  • #2
    Henry Ford III
    Moderators, Business & Finance Moderators Posts: 17,858 Mod ✭✭✭✭Henry Ford III


    Any decent solicitor will know. You really need to consult one.

    If car wasn't "fit for purpose" or of "merchantable quality" you are entitled to a refund. Their policy doesn't matter a damn.


  • #3
    corglass
    Registered Users, Registered Users 2 Posts: 1,113 ✭✭✭corglass


    Henry Ford III, forever full of knowledge....


  • #4
    Speedway
    Registered Users, Registered Users 2 Posts: 565 ✭✭✭Speedway


    yep that's what I thought,i've said it to them several times now and they've just said no we won't give a refund cause it's company policy


  • #5
    craichoe
    Closed Accounts Posts: 2,706 ✭✭✭craichoe


    Speedway wrote:
    yep that's what I thought,i've said it to them several times now and they've just said no we won't give a refund cause it's company policy

    Most companies use that line. However they've admitted its not suitable for its purpose as they've offered you a new car, just of lesser or more spec.


  • #6
    bazz26
    Registered Users, Registered Users 2 Posts: 51,363 ✭✭✭✭bazz26


    "Company policy" means nothing. It's your rights under consumer law which is what is important. Seek legal advice on the matter.


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  • #7
    Jo King
    Banned (with Prison Access) Posts: 2,139 ✭✭✭Jo King


    It appears that the car is not fit for its purpose. They have admitted as much. Get their offer in writing. By law they are obliged to repair the car or offer a refund. they cannot make you take another car. "Company policy" cannot deprive you of your rights. When they confirm their offer in writing go to a solicitor and complain to the Office of Consumer Affairs.


  • #8
    Henry Ford III
    Moderators, Business & Finance Moderators Posts: 17,858 Mod ✭✭✭✭Henry Ford III


    Speedway wrote:
    yep that's what I thought,i've said it to them several times now and they've just said no we won't give a refund cause it's company policy

    Which is exactly why you should go legal.


  • #9
    Elessar
    Registered Users, Registered Users 2 Posts: 5,267 ✭✭✭Elessar


    Good luck getting a penny off an Irish Motor dealer, legal or no legal help.

    Usually the cost of taking them to court outweighs the price of the car. And they know this.


  • #10
    wheresthebeef
    Registered Users, Registered Users 2 Posts: 887 ✭✭✭wheresthebeef


    i got a full cash refund for my Fiat Brava today from the dealership i bought it from. Turns out it had been crashed before i got it and i wasnt told, and it had lots of issues with things breaking all the time. I took out AA membership because of this car. Anywho, long story short got my money back without having to resort to solicitors or SIMI or small claims court. Best of luck with you getting you money back, don't accept anything less.


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