NTL arrogant uncaring monopoly

leche solara

Yesterday evening when I got in from work I found that my NTL basic TV package was not working. I phoned them and during the process was required to put in my phone number. After a surprisingly short wait I got through to an operator who asked me first for my NTL account number (I didnt have it to hand), the address and phone number once again. I told her I had no service and she asked me did my neighbours have the same problem. I told her I didnt know. She said there had been no reports of a problem in the area, and that as soon as people started to get home from work if there was a problem they would start calling. If it transpired that it was a general area fault they would have a technician out immediately; but if it was just our house they would have it resolved within 48 hours. As it happens the service came back within an hour.

Tonight I came home from work to be met by the same thing. I phoned again and went through the press 1, then 2 then key in your phone number rigmarole, and was again quickly put through to a human. They asked the usual questions (why do you need to key in your phone number if they rea going to ask for it anyway?). This time however when I told them the account was in my wife's name, they refused to talk to me as I was not the account holder. So if my wife was away and NTL's hit service failed again there would be nothing I could about it. How ridiculous is that? So I put my wife on to them (lucky she was in), and she was told that it should be dealt with within 48 hours. She asked to speak to a manager/supervisor but was told there was none there at the moment. She asked for a manager to call her back as soon as one became available. Needless to say no one from NTL called back. After an hour she rang them again and no one had any clue about the earlier call, and they again said that it should be fixed within 48 hours. Its now over 4 hours and still no service or call from a manager.

This is totally unacceptable. This company write to us almost weekly offering phone, digital TV and internet. Who in their right mind would this from NTL? You wouldnt even be able to ring their useless call centre.

Does anyone know what freeview options are available (Im in South Dublin) I would rather not have a dish or roof aerial, and wonder if there's anything else. I cannot take NTL's ****e service and diabolical customer service any longer.

mike65

I think your only option is Magnet who do 4 play including tv but are you in thier area of operations?

http://www.magnet.ie/services/fibre-to-the-home.shtml

Mike.

Mr Velo

I can totally empathise with you - had the same sh*t from them last night.
Pulled my sub at the end - fed up of their crap customer service (especially int eh evenings i noticed).

Roar

i had the almost the exact same experience when my broadband went (i had to laugh when they asked if my neighbour's broadband was out too!)..

their standard of customer "care" is a disgrace, but then that's been discussed to death elsewhere on the boards here..

and my digital tv has just gone in work as well, thankfully i can watch the hurling on the rte site..