Smart still doing voice??

rebellad

I recently moved rented accomodation and as I had 3 months left on my smart contract I am still paying for it for the old house. I received a bill today and there was €25 of voice calls on it, obviously the people who moved in after us started using the phone. The only reason I didn't cancel it at the time was because I thought smart had stopped doing voice calls so I was just going to pay the last 3 months for the broadband and then cancel. Are smart still doing voice calls then??

dub45

rebellad wrote:

I recently moved rented accomodation and as I had 3 months left on my smart contract I am still paying for it for the old house. I received a bill today and there was €25 of voice calls on it, obviously the people who moved in after us started using the phone. The only reason I didn't cancel it at the time was because I thought smart had stopped doing voice calls so I was just going to pay the last 3 months for the broadband and then cancel. Are smart still doing voice calls then??

Yes.

watty

Only as part of their LLU broadband. Not on its own. It's a form of VOIP (but not like Blueface).

Liam Byrne

If you were actually on Smart's own network (transferred via LLU with the imposed change of number) to get their BB, then they never stopped.

It's amazing the effect that eircom ads and ComReg's notifications at the time had - not one made the distinction.

But since you stayed with Smart at the old house, surely you'd looked into it ?

rebellad

Liam Byrne wrote:

If you were actually on Smart's own network (transferred via LLU with the imposed change of number) to get their BB, then they never stopped.

It's amazing the effect that eircom ads and ComReg's notifications at the time had - not one made the distinction.

But since you stayed with Smart at the old house, surely you'd looked into it ?

Only got Smart for broadband, never even plugged in the phone!!

byte

Best you get onto Smart ASAP, as next bill could be a lot more than €25 of calls!

spurious

Mind you, 25 euro of calls on Smart would have cost you a lot more with Eircom.

Silver linings.

Liam Byrne

rebellad wrote:

Only got Smart for broadband, never even plugged in the phone!!

If that's the case, then there would have been no phone in the house, and if the new residents physically plugged in a phone, they should know that they're liable for the costs.

Get on to them to pay it.

JNive

totally correct on that one liam.

digitaldr

watty wrote:

Only as part of their LLU broadband. Not on its own. It's a form of VOIP (but not like Blueface).

It may be a form of VOIP at smart's end but the customer would never know as no special equipment is required.