Replacement Sim Cost.

voyager

Hi all, i just this evening rang meteor customer care and requested a replacement sim for my phone and was astonished to be asked to pay €15 for the service. I am a long time customer of meteor and i am disgusted at this charge, especially when you consider that i can walk into a meteor shop and get a new sim and number for FREE with a condition of €10 credit purchase to register the new sim.
what is the reasoning behind this foolish replacement charge ?

voyager

Urban Weigl

Postage isn't free. I'm sure there are costs associated with posting the SIM card out to you. Not just postage itself, but also putting it in an envelope.

I wouldn't be surprised if it costs them €15 to do that.

voyager

Hi Urban Weigl , i dont see a smilie in your post so i am thinking that you are joking about the cost, never mind the fact that i am a long time customer who has never before recieved a replacement sim, i would think i would be entitled to at least 1 free replacement.

voyager

Random

Did you have a valid reason for the replacement SIM? Have you had loads previously?

voyager

yes the sim is worn through age, and no i have never had even 1 replacement.

voyager

Sam Vimes

the first one should be free. they might be charging you for postage but if you go intoi a store and get one there's no charge

Hagar

Is there no such thing as customer service in Ireland any more?
My service provider SFR has given me several new sims for various reasons, damaged phone, phone upgrades, service upgrades etc. over the last 2 years at absolutely no charge. They even transfer the numbers over and give you back the old card in a special little holder in case you ever need to access anything stored on it.

chrislad

Tell them your sim card is old and there shouldn't be a charge for it. If your sim card begins with anything other than 0522, it should be free. Ask to speak to a supervisor if they won't do this.

patrickc

I've got a few upgraded sims with meteor, never any charge, on both pre and post pay

Urban Weigl

I was half joking. That being said, I am sure it costs them €15 or thereabouts to manufacture the SIM card, post it out to you and activate it. I wouldn't be surprised if that does not even cover the cost.

That being said, as a long time bill pay customer, it is puzzling that they would want to charge you to do it. Have you tried going into a meteor store instead?

voyager

hi Urban Weigl, i contacted the shop locally and was told the €15 charge was in place and there was nothing i could do about it, in frustration i again rang customer care and this time got a decent lad and on explaining that i was changing network if being charged for the sim the guy kindly agreed to post out a free sim. competition is a great thing.

voyager

foggy_lad

o2 allow two free sims every year lol METEOR MUST REALLY BE HARD UP TO TREAT LONG TIME CUSTOMERS SO BADLY! i have had problems with meteor throughout 2006 and they sent me at least 5 new sims tryint to charge for each one till i suggested making a formal complaint and contacting ComReg

krudler

foggy_lad wrote:

o2 allow two free sims every year lol METEOR MUST REALLY BE HARD UP TO TREAT LONG TIME CUSTOMERS SO BADLY! i have had problems with meteor throughout 2006 and they sent me at least 5 new sims tryint to charge for each one till i suggested making a formal complaint and contacting ComReg

o2 rarely ever charge for sim replacements unless youve had loads in a few months, ive never let a charge for a sim stay on a customers account always delete it

Pythia

foggy_lad wrote:

o2 allow two free sims every year lol METEOR MUST REALLY BE HARD UP TO TREAT LONG TIME CUSTOMERS SO BADLY! i have had problems with meteor throughout 2006 and they sent me at least 5 new sims tryint to charge for each one till i suggested making a formal complaint and contacting ComReg

Hi Foggy Lad, if you have a problem with Meteor, please start your own thread, rather than dragging up old threads to bash them.