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NTL "error message 20"

  • 06-07-2007 8:36am
    #1
    Ryaller
    Registered Users, Registered Users 2 Posts: 476 ✭✭


    Is anyone's digital acting up today? My signal froze this morning, I did a reboot, and got a message up saying the STB was being updated, this would take a few minutes, blah blah blah. Then a message came up saying it couldn't be updated, call customer service and quote "message 20".
    Does anyone have any input before I go ringing customer "service"? 'Cos I'd rather go through a heavy dose of root canal than have to call that shower.


Comments

  • #2
    tvbrat
    Closed Accounts Posts: 184 ✭✭tvbrat


    Ryaller wrote:
    Is anyone's digital acting up today? My signal froze this morning, I did a reboot, and got a message up saying the STB was being updated, this would take a few minutes, blah blah blah. Then a message came up saying it couldn't be updated, call customer service and quote "message 20".
    Does anyone have any input before I go ringing customer "service"? 'Cos I'd rather go through a heavy dose of root canal than have to call that shower.
    Same here in Dublin 8
    Same messages, I rang customer service, they have a recording saying
    We experiencing problems with our Digital services... working on it.... will be resolved as soon as possible......


  • #3
    Alun
    Registered Users, Registered Users 2 Posts: 21,499 ✭✭✭✭Alun


    I'm the same here in Bray ... it just means the sevice is down for some reason or another. I've had it before, and it'll hopefully sort itself out in due course. Analogue is still working though.


  • #4
    tvbrat
    Closed Accounts Posts: 184 ✭✭tvbrat


    Alun wrote:
    I'm the same here in Bray ... it just means the sevice is down for some reason or another. I've had it before, and it'll hopefully sort itself out in due course. Analogue is still working though.

    Yeah I forgot to say the analogue is still working here


  • #5
    DingDong
    Closed Accounts Posts: 1,438 ✭✭✭DingDong


    DTV is down in all of Dublin today


  • #6
    Ryaller
    Registered Users, Registered Users 2 Posts: 476 ✭✭Ryaller


    Ah, OK. Thanks for the replies guys.


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  • #7
    tvbrat
    Closed Accounts Posts: 184 ✭✭tvbrat


    Hi
    I just checked the digital NTL and its back up in Dublin 8

    no software updates listed in the tech info
    still at 11.197 - 22

    my siginal strength has gone up to about 37.5
    from about 34.1


  • #8
    belmulletman
    Registered Users, Registered Users 2 Posts: 668 ✭✭✭belmulletman


    I had the same problem this morning... i'm at work at the moment, but hopefully it's all sorted by the time I get home! My analogue was working, but got that whole Error 20 thing. I'm on the SCR in D8...


  • #9
    ciaran76
    Registered Users, Registered Users 2 Posts: 4,705 ✭✭✭ciaran76


    Mine was fine this morning and at lunch time. I am in D.15


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