NTL in apartments...fiasco!

judgejesus

I live in an apartment block where NTL is pre-cabled.
My question is how does NTL connect/disconnect you from their service in an apartment block?

I know from living in an easte that the wire would run under the fasia and could be physically connected/disconnect.

I'm assuming there must be "some box" with all the terminals for each apartment but i couldn't seem to see any around when I was looking.

Could it be possible that the management company would have control over the connections and connect/disconnect as required by NTL?
Thank you for any help.

paulm17781

In my apartment block there is a central block where all connections / disconnections occur.

judgejesus

Any ideas on what it looked like?
How big it was?
Was it ntl who took care of it?
Cheers

GerardKeating

judgejesus wrote:

I live in an apartment block where NTL is pre-cabled.
My question is how does NTL connect/disconnect you from their service in an apartment block?

Last appartment i live in, there was a wiring closest in the basement, with all the phone and cable lines were routed from/to.

The tax man

Strange questions to be asking. NTL equipment is maintained by NTL only. Management company will have nothing to do with it. They come in many different sizes,will be in different locations,some each floor,some in car parks,some in hall ways. Trying to connect yourself??

judgejesus

My NTL story so far:
Got a letter for disconnection about 2 weeks ago, the contract was up.
Phoned NTL set up a new contract everything was good TV still working, they said they would have to send out the tech anyway just to make sure it was still working.
Tech came last Monday and I said to him at the door that it was working grand, so he just got me to sign a contract and off he went.
Next day (tuesday), the NTL stops working, not even the slightest flicker of a signal on the tv.
Rang NTL on wednesday, they said i was disconnected and it would be 24-48 hours for techie to come out and look at it. No sign, rang every day since, eventually this tuesday when i rang yer man sorted me with an appointment for a tech to come out today between 1 and 6, so here i am waitng.


To be honest I was getting sick **** of waiting around so just out of interest I'm looking to find where these connections are. There are about 80 or so apartments separated into 6 or so blocks. Looked everywhere including court yard. I'm actually wondering will this tech guy who is supposedly coming today even know where it is..
any suggestions?
cheers

judgejesus

The tax man wrote:

Strange questions to be asking. NTL equipment is maintained by NTL only. Management company will have nothing to do with it. They come in many different sizes,will be in different locations,some each floor,some in car parks,some in hall ways. Trying to connect yourself??

I wasn't ruling anything out re. the management company, but thanks for ur info. I have checked my apartment block inside out and i have been able to identify everything from alarm systems to the intercom, esb etc. just no sign anywhere of the NTL

The tax man

Well they can be in some strange spots alright. If they have proper enclosures in your place it'll be a dark green metal box. When they arrive just follow them out of curiosity to see where it's located.

judgejesus

How would the infastructure of the NTL cabling work for an aparment in the Dublin city centre?
I assume the cable just comes in off the road to a distribution box within the apartment complex. From there the signal is then sent to each indiviual apartment.
Is it as simple as that or would there be aplification invovled somewhere along the line.

All my neighbours seem to be receiving their NTL without problems.

Thank you.

SteM

judgejesus wrote:

How would the infastructure of the NTL cabling work for an aparment in the Dublin city centre?
I assume the cable just comes in off the road to a distribution box within the apartment complex. From there the signal is then sent to each indiviual apartment.
Is it as simple as that or would there be aplification invovled somewhere along the line.

All my neighbours seem to be receiving their NTL without problems.

Thank you.

This was the exact set up in my last apartment. As you came in the main door there was a closet which was never locked, inside the closet there was what looked like a large splitter. One cable being split off to 16 points - 2 for each of th 8 apartments in the block. Our NTL kept being cut off every few months, it turns out that the cables on the 'splitter' had been mislabeled so whenever the people in the apartment across from us moved out NTL would cut the service off until the new people moved in. They were undoing our cable by mistake though.

judgejesus

well, took a half day off work to wait for them from 1-6 on thursday, no one showed. rang them, they put me on some priority bull**** list for someone to come out today. no sign yet. ringing them all the time.

if i found that box i would ****ing plug the wire in myself.

thanks for your info SteM

SteM

judgejesus wrote:

well, took a half day off work to wait for them from 1-6 on thursday, no one showed. rang them, they put me on some priority bull**** list for someone to come out today. no sign yet. ringing them all the time.

if i found that box i would ****ing plug the wire in myself.

thanks for your info SteM

Any sign of them today? They are awful for no-showing appointments. The problem is when they unhook a connection they seem to put some sort of locked cap on it to stop non-ntl staff from hooking the connection back up.

MartMax

Had experience couple of times, our NTL gets cut off because they cut off the wrong apartment - which is ours! And it took days or weeks just to get a cable guy to plug us in again.

SteM wrote:

Any sign of them today? They are awful for no-showing appointments.

Had couple of no show ups in the past. That's why I always insist taking up Saturdays appointment if something goes wrong with our NTL here, even we know it will take few weeks to get free slot. It's not worth the paid holiday for a non-show up appointment! Btw, Saturdays appointment is not guaranteed for show ups according to few NTL support girls on the phone.

watty

judgejesus wrote:

p.s. found the closet with the connections (picked the lock), but it looks like a no-go with all the caps on the unused connections, so i have to wait for an ntl bitch to come.

That's a criminal action, and if Boards.ie is asked for your IP, and ISP asked for who had that IP then, you could be in trouble.