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Slow Box - Anyone else?

  • 29-06-2007 8:49pm
    #1
    daniel.goldsmit
    Closed Accounts Posts: 3 ✭


    Hi all,

    Got a new sky connection about a year ago - got a shiny new thomson box, the newer curvey model. All has been very well indeed, up to about two/three weeks ago.

    Since then, the box has become damnably slow. Hitting the 'tv guide' key results in a 3-4 second wait before the blue screen appears. Selecting a channel within the guide results in another delay while the box finds a picture - often this delay can be of the order of a few seconds also. We've done the turning off and waiting bit, &c. :confused:

    My question is - Is this normal? A result of a system upgrade? Just need to ask before I spend the weekend on hold. . .

    Sky System details as follows:

    Manufacturer - Thomson
    Model # - 121_309
    Version - 4e0901
    OPSys - 1.2S4FH
    EPG - 3.5.3

    Any help at all would be appreciated.


Comments

  • #2
    steveon
    Registered Users, Registered Users 2 Posts: 3,905 ✭✭✭steveon


    Have you tried changing the batteries in your remote?


  • #3
    wil
    Registered Users, Registered Users 2 Posts: 4,188 ✭✭✭wil


    os and epg seem up to date, some older boxes do show problems handling newer updates but unlikely in case of newer box like yours.

    I have one nearly dead old box somewhere that exhibits similar problems along with a few more that I think are due to failing power supply or overheating, not worth repairing. I think Thomson took over Grundig which have been noted for power supply problems. Upgrade kits are available.

    I doubt it is the remote as my other digiboxes display a warning message when remote batteries are getting low.

    If it was nearly a year ago I suspect you should get on to them before your 1 year warranty runs out.


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