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Who do I complain to about an airline?

  • 21-06-2007 5:49pm
    #1
    Colonel Sanders
    Closed Accounts Posts: 7,669 ✭✭✭


    long long story about why I want to complain so won't bore you with all the details. Just that I had a run in with airfrance when I travelled with them recently (in fact I feel they mis sold me a ticket and was also laughed at by their customer service manager when I made a complaint in Paris). Just wondering is there a body that I can make a complaint to?

    Thanks


Comments

  • #2
    botvot
    Closed Accounts Posts: 44 ✭botvot


    This is difficult, their website doesn't even have it under a separate heading or FAQ. I'll say try the below link and contact customer service. They MUST answer you. I am all for valid complaints...how else would you get better service in the future?

    http://www.airfrance.ie/IE/en/local/avotreservice/relationclientele/service_relations_clienteles.htm?BV_SessionID=@@@@1622980610.1182465483@@@@&BV_EngineID=cccfaddlddfgidkcefecekedgfndghn.0


  • #3
    BuffyBot
    Registered Users, Registered Users 2 Posts: 24,924 ✭✭✭✭BuffyBot


    Ah, the Air France experience. You can complain to..well Air France basically. But judging from horror stories I've encountered in the past, I wouldn't hold your breath.


  • #4
    pow wow
    Closed Accounts Posts: 5,288 ✭✭✭pow wow


    To be fair to Air France I've never come across an airline that DOES have good customer service. Aer Lingus did everything short of type 'lol' in their reply to my complaint a few years back.


  • #5
    Colonel Sanders
    Closed Accounts Posts: 7,669 ✭✭✭Colonel Sanders


    Thanks lads, I have a letter ready to send to them already but was wondering if there is some regulatory body or ombudsman also.


  • #6
    BuffyBot
    Registered Users, Registered Users 2 Posts: 24,924 ✭✭✭✭BuffyBot


    ellscurr wrote:
    To be fair to Air France I've never come across an airline that DOES have good customer service. Aer Lingus did everything short of type 'lol' in their reply to my complaint a few years back.

    Oh, I have. Rare, but there are a few. AF however, is notoriously hard to get any sort of satisfaction from.
    Thanks lads, I have a letter ready to send to them already but was wondering if there is some regulatory body or ombudsman also

    Not really for customer service issues. Vote with your feet is really that you can do.


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  • #7
    Tippex
    Registered Users, Registered Users 2 Posts: 2,958 ✭✭✭Tippex


    Who did you book with?
    Direct with AF? online? or with a travel agent?


  • #8
    Colonel Sanders
    Closed Accounts Posts: 7,669 ✭✭✭Colonel Sanders


    online with airfrance.ie.


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