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Call cenre software

  • 10-05-2007 10:47pm
    #1
    Dundalk Daily
    Closed Accounts Posts: 583 ✭✭✭


    Not sure if this is the right place but Im looking for software to work with a small business telesales/support section. Ive seen systems were a customer calls in and their account automatically opens with all their history etc and also the operators can also see calls on queue


Comments

  • #2
    the_syco
    Registered Users, Registered Users 2 Posts: 37,316 ✭✭✭✭the_syco


    A package made by IBM called Tivoli is used at a good few call centre's.

    http://www.ibm.com/tivoli


  • #3
    KeithMur
    Registered Users, Registered Users 2 Posts: 151 ✭✭KeithMur


    The connection between you phone and computer that you would need to get this working is called "TAPI"

    If you have a tapi compliant phone system and tapi compliant software (i.e. Goldmine or Microsoft Access??(I think)) and most likely a server to tie ext 200 -> Reception computer you should be able to do it.


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