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Service Messages I din't subscribe for charging me 2euro

  • 07-05-2007 5:32pm
    #1
    Alessandra
    Registered Users, Registered Users 2 Posts: 1,276 ✭✭✭


    :mad: So annoyed. In the last week or so I have been getting these really annoying service messages. Don't know what they are didn't even know I had a service inbox, I don't open them and delete straightaway but they have been chrging me nearly 3euro. There doesn't seem to be much contained in the messages and as I am afraid to open them as they generally connnect me to wap or something which is more money, I don't know who or waht is sending them. If I went into o2 would they be able to sort it? Can I ban these service messages myself somehow. Took 8euro off me altogether this eek and i'd normally spenf 5eu on cred a week :confused:


Comments

  • #2
    Ruu_Old
    Closed Accounts Posts: 36,634 ✭✭✭✭Ruu_Old


    Check here and see if it is any use to you.


  • #3
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    Leave the messages on your phone. Take down the number they are coming from.

    Call customer care (1747 Speakeasy and 1909 Bill) and explain your problem. Ask them to have a look at your recent calls and ask for you to be unsubscribed.

    They can't unsubscribe you on the spot but they can contact the people doing it and it will prob take about 24/48 hours.

    Popping into O2 as you say will just have the staff member do the same.


  • #4
    Alessandra
    Registered Users, Registered Users 2 Posts: 1,276 ✭✭✭Alessandra


    Hi, thanks for the replies. The link was very helpful. I found a message from something in my inbox which said to "unsubscribe text stop to 57080", so I did and hope it works. If that doesn't work i'll ring o2. Thanks :)


  • #5
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    If you genuinely did not subscribe to this service it is fraud plain and simple. If they're not prepared to explain themselves and provide you with a full refund immediately, you could even consider calling the Gardaí !!

    If this were charging money on a credit card it would be really serious business but for some reason, no one takes mobile phone fraud seriously.

    Contact Regtel. If it continues, I would seriously suggest that you contact the Office of the Director of Consumer Affairs. Regtel are sort of an industry self-regulator type operation.

    www.regtel.ie
    www.odca.ie (office of the director of consumer affairs)


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