contacting dell

dbnavan

Can someone tell me is it possible to contact dell, in ireland, I am looking for them to send me out recovery discs for a system I am trying to fix for a friend who's kid wrecked the CD's. All I keep getting is blokes in India, passing me from one department to the other for the last hour, this is crazy!

jmayo

if your machine is Dimension or Inspiron then support is India based.

aidan_walsh

Dell support centres are organised by owner type, them machine type, and perhaps then model (I'm not sure on this one, but the other two I'm fairly sure of from past dealings). There isn't any way around this. You'll just have to stick with the Indian guys, or start again and hope to get another one.

dbnavan

Phoned their HR Dept(Only Irish number I could find) and got put through to head of Customer Support in Ireland he is looking into the issue, he said he gets many similar complaints

extra-ordinary_

Go on the online chat facility on dell.ie. Although based in India, you won't be hanging on for hours. I've got CD's for two systems this way.

keithrus

Forget about recovery disk buddy.

Wipe the drive and format it with own version.

Takes too long to go thru the red tape. Believe me.

Maybe a friend has a CD. What type of computer is it ??

dbnavan

keithrus wrote:

Forget about recovery disk buddy.

Wipe the drive and format it with own version.

Takes too long to go thru the red tape. Believe me.

Maybe a friend has a CD. What type of computer is it ??

You wouldn't be suggesting piracy, and in the work place would u???:eek:

astrofool

You should have a valid OEM sticker stuck to the machine (with product key). Dell put alot of sh*teware on the machine anyway.

papu

how old is it if you press F11 and shift while its starting you can recover it to the day it was bought , this only works on dells <2 years old

dbnavan

A friend of a friend works for dell and is getting me the disks, F11 wouldnt work as the HD was faulty and needed a new 1.