2 Year Waranty

shreddedloops

I duno if this is really new news but i just thought id let everyone know anyway. Found out today after ringing MS customer care that 360 warrantys have been extended to 2 years so now my dead 360 which was refused a repair a month ago can now be fully restored to glory! woot.

Antigone05

they are doing this becuase in the past recent months irish customers have been quoting the law to them over the phone. Under the Irish Electrical goods act of (cant remember year) we are covered for up to 6 years.

Vyse

Cheers. Mine has been having problems with reading discs lately. If this keeps up I'm definitely sending it in.

Makaveli

Antigone05 wrote:

Under the Irish Electrical goods act of (cant remember year) we are covered for up to 6 years.

Is that the correct title? I couldn't find it anywhere. Sale of Goods Act, 1980 doesn't stipulate the length of warranty.

Found this too, http://www.odca.ie/cfmdocs/c_query/elect.cfm but that doesn't say you're covered for 6 years.

thefinalstage

Makaveli wrote:

Is that the correct title? I couldn't find it anywhere. Sale of Goods Act, 1980 doesn't stipulate the length of warranty.

Found this too, http://www.odca.ie/cfmdocs/c_query/elect.cfm but that doesn't say you're covered for 6 years.

If you ring up the consumer advice line they tell you that it is 6 years. Ring them and ask where it is in Irish law :P

ntlbell

thelastangryman wrote:

If you ring up the consumer advice line they tell you that it is 6 years. Ring them and ask where it is in Irish law :P

If the law is 6 years why are they only offering two years?

Helix

ntlbell wrote:

If the law is 6 years why are they only offering two years?

coz most people will accept what theyre offered without question

jaykay2

Hey guys, did anyone try and quote any of this stuff to microsoft yet. Anyone have any luck yet? Did anyone try ringing the consumer advice agency (or whatever they call themselves) yet?

Would love to find out that this was accurate as i have allready paid Microsoft €120 to have my 360 repaired and would love to get it back.

Makaveli

thelastangryman wrote:

If you ring up the consumer advice line they tell you that it is 6 years. Ring them and ask where it is in Irish law :P

Well rang them there. It is 6 years but not with the manufacturer it's with the shop. She said it's under The Sale of Goods Act but I couldn't actually find anywhere in there that says you're covered for 6 years. Regardless, she told me you just have to say what act it is and that you have contacted the OCDA and that you are covered for the 6 years. If the shop doesn't comply you can take them to the small claims court which costs €9 I think she said.

Anyway, it's not Microsoft that have to honour the six years.

Antigone05

i know someone that paid for the repair..rang them after finding this irish law and he has since been refunded. a cheque was sent to him.

ntlbell

Antigone05 wrote:

i know someone that paid for the repair..rang them after finding this irish law and he has since been refunded. a cheque was sent to him.

who sent the cheque ms or the shop?

None of this is making sense if MS don't have to offer 6 years why are they refunding cheque's? if it is 6 years then why are not all xbox's bought in Ireland given a 6yr standard warrarnty?

is this for all electrical goods?

e.g. if i buy a tv from harvey norman they offer 1 year standard and roughly 300e extra for 4 years extended so i don't have to take the 4 years they are obliged to pay for the repair up to 6 years?

Makaveli

Yes for electrical goods. She told me a guarantee is just a bonus (guarantee isn't a warranty). You are entitled by law to a repair, replacement or refund from the shop if the product is faulty up to six years after purchase.

Manufacturers warranty is not the same thing. MS are probably offering two years now due to all the complaints. Saving face, if they refunded the money it was through goodwill.

So, you do not have a six year manufacturer warranty. You do have a 6 year warranty with the shop you bought it from though.

ciano1

Just wondering, if you return the xbox to the shop do you have to bring back the hard drive aswell

Makaveli

Yeah, I'd say so. They might let you swap it with the HDD from the new one if you are getting a replacement. That would be at their discretion though.

the-ging

This is very intrestering, but I would love some bit of paper to back it up. As 6 years is a strange number.

Can anybody find anyting in the Act, as I couldn't either?

ntlbell

the-ging wrote:

This is very intrestering, but I would love some bit of paper to back it up. As 6 years is a strange number.

Can anybody find anyting in the Act, as I couldn't either?

I read every word of it this morning and found nothing, there was a mention of '6 years' once in the whole document referring to motorcycle sales.

Makaveli

That was my main gripe too, and I asked her to give me the reference from the Act but she said she didn't know it. Regardless, if you ring the ODCA they'll tell you it's six years and she told me to quote them. I suppose if you're in the shop and they're refusing to comply you could ring the ODCA there and then and get them to speak with the manager.

jaykay2

ntlbell wrote:

I read every word of it this morning and found nothing, there was a mention of '6 years' once in the whole document referring to motorcycle sales.

Shame. I would need to know stuff for sure if i was to try and get my money back again. Have made enough calls to microsoft without getting anywhere.

Makaveli

You're not entitled to your money back from MS. You're contract is with the retailer not the manufacturer. If they have increased the manufacturer warranty to two years now though you should be entitled to the refund.

Tobikov

The length of time is not referred to in the act. It only mentions a 'reasonable amount of time'. As such the length of warranty you're entitled to is a pretty grey area and is disputable by a retailer. Where the OCDA get 6 years I've no idea though. Is it in some other act? It's certainly not in the Sale of Goods and Supply of Services Act anyway.

Makaveli

I don't know where it came from. Ring them and they'll tell you it's 6 years though. Very random number I thought but it's what they say.

JM MARCONI

Hi, my 360 got the red lights last night. Its only 4months old. What should i say if they tell me in the shop to ring MS?

Thanks

RobertFoster

Tell them by the Sale of Goods and Supply of Services Act 1980, it is up to the retailer to honour the warrenty and deal with the manufacturer on behalf of the consumer.

JM MARCONI

OK, i went up to the shop i bought my 360 from on the 11/1/07 today. The girl behind the counter would not give me a replacment for my console. She insisted on me ringing microsoft. Even though i said all the stuff about the Sale of Goods and Supply of Services Act 1980

If i boxed everything up and brought it to the shop, am i entitled to a refund?

Thanks

Makaveli

Did you ask to speak to the manager?

Ring the ODCA and they'll tell you exactly what you're entitled to. The shop is breaking the law btw. Your contract is with them and not MS so they are in breach of that contract.

JM MARCONI

Ok i rang the shops head office and they just kept saying that they would have to send it to MS.

You know when the OCDA say your entitled to a repare,replacement or a refund. Does that mean you have the choice of the 3 or the shop does?

Thanks

Ciaran500

JM MARCONI wrote:

You know when the OCDA say your entitled to a repare,replacement or a refund. Does that mean you have the choice of the 3 or the shop does?

Thanks

The shop does.

JM MARCONI

Ok thanks. Thats not what i wanted to hear

Makaveli

If they continue to refuse to honour the contract you can always take them to the small claims court.

ODCA wrote:

A shop insists that consumer deals with the Manufacturer of goods which turn out to be faulty ?

* The consumer's contract is always with the seller of the goods.
* In this case, if the consumer paid money to the retailer, contract is with the retailer and it is up to the retailer to deal with the situation.
* However, this does not stop the consumer from contacting/dealing with the manufacturer themselves if they so wish.

http://www.odca.ie/cfmdocs/c_query/elect.cfm

Julez

shreddedloops wrote:

I duno if this is really new news but i just thought id let everyone know anyway. Found out today after ringing MS customer care that 360 warrantys have been extended to 2 years so now my dead 360 which was refused a repair a month ago can now be fully restored to glory! woot.

Where did you get this from, I rang them up and they were having none of it, said I had to pay £50 sterling or something. Has anyone else got any joy with the two-year warrenty thing?!

the whole year inn

am i mistaken are is this an april fools joke it was posted on 01-04-07

Julez

ah good call, could be!

eoin2nc

no its true! I brought my launch system back into gamestop and qouted the law to the manager. I got a brand new system for free, and I got to keep my HD

Makaveli

I think he means the 2 year manufacturer warranty from MS.

monument

A few people look to be getting the warranty of a product mixed up with consumer law, they are two different things. The warranty is an extra, what's said in law is a right, as such.

In any case, what Makaveli has been saying is correct, the contract is with the retailer anything beyond that is extra.

Tobikov wrote:

The length of time is not referred to in the act. It only mentions a 'reasonable amount of time'. As such the length of warranty you're entitled to is a pretty grey area and is disputable by a retailer. Where the OCDA get 6 years I've no idea though. Is it in some other act? It's certainly not in the Sale of Goods and Supply of Services Act anyway.

It's only a guess, but I'd say that the OCDA have taken a 'reasonable amount of time' to mean 6 years from past court cases or legal advice.

Absolam

Of course, it should also be pointed out that the judgements/opinions of the ODCA are not legally binding..

sweetie

if you have lost your receipt will a credit card bill showing the item purchase suffice?

Absolam

sweetie wrote:

if you have lost your receipt will a credit card bill showing the item purchase suffice?

Legally you have to provide 'reasonable' proof of purchase. In one case I read about, the court accepted an account of a conversation with a sales assistant on the day as reasonable proof... so I guess it depends on the judge. A till receipt is just cast iron proof really..

thefinalstage

Absolam wrote:

Legally you have to provide 'reasonable' proof of purchase. In one case I read about, the court accepted an account of a conversation with a sales assistant on the day as reasonable proof... so I guess it depends on the judge. A till receipt is just cast iron proof really..

If all else fails the manufacturing date can be taken :P.

thebman

The store should have the models they've sold stored on their computer systems anyway but of course they don't want to provide proof of purchase for you. I think they should have to give you or the court access to search the database for data relating to the sale. its unfair to expect someone to keep a receipt for 6 years.

Anyway one of the conditions in the sale of goods and supply of services act is that it does not cover user misuse so some stores might try to pull that on people. If you didn't store/use your 360 as instructed then you aren't really entitled to a refund/replacement.

jamiemc

Hey guys,

We got that too from MS, there's a 2 year warranty on xbox 360 consoles.

to get it done quickest, take down the serial number and manufacture date and get it ready to go, and they'll email you out a ups label. ring this into ups and they'll come collect it, and you'll get a refurbished machine back in a week or so.

0ubliette

Thats good news, i might have to send mine back after it did nothing but crash playing graw 2. Does anyone know the number you have to call for MS? I remember looking for it ages ago but couldnt find one.

Absolam

brim4brim wrote:

The store should have the models they've sold stored on their computer systems anyway but of course they don't want to provide proof of purchase for you. I think they should have to give you or the court access to search the database for data relating to the sale. its unfair to expect someone to keep a receipt for 6 years.

Anyway one of the conditions in the sale of goods and supply of services act is that it does not cover user misuse so some stores might try to pull that on people. If you didn't store/use your 360 as instructed then you aren't really entitled to a refund/replacement.

If you gave the Store personal information at the time of purchase, then you are entititled to a copy of the information (and therefore the sale) under the Data Protection Act. For a fee. However.. 6 years after purchase the shop wouldn't be under any obligation to repair/replace/refund anyway.. the Act says 'reasonable period' and that has been generally taken as one year in Irish courts.. but will have to be increased to 2 years when the EU legislation is transcribed.... which there is no sign of yet!