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Crap MS Customer Service

  • 19-03-2007 12:46pm
    #1
    eoin2nc
    Registered Users, Registered Users 2 Posts: 692 ✭✭✭


    So my launch system has died. I rang up MS and got some arrogant git on the other end who wouldn't put me on to management. He wanted my credit card details for the 140 euro repair. I kept asking him to put me onto management, so then he puts me on hold for ten minutes only to say that management was very busy and would call me back in 3-5 days!!

    I thought they would value my custom more than that. Now im thinking of doing something I thought Id never do, sell all my 360 games and get a ps3.

    Has anyone else been in contact with MS about a dead 360, and what response did they get?


    Eoin


Comments

  • #2
    Clover
    Closed Accounts Posts: 1,856 ✭✭✭Clover


    eoin2nc wrote:
    Has anyone else been in contact with MS about a dead 360, and what response did they get?

    my launch 360 got the 3 rings of death at around 14 months and i got the same from ms support as you , looking for credit card details for the repair fee.

    i decided not to pay to get it repaired and sold on most of my 360 stuff , in the end i took the broken 360 back to the shop i bought it from and had a chat with the manager and i got a new 360 and now i just don't buy as many games for it .


  • #3
    Branoic
    Registered Users, Registered Users 2 Posts: 1,742 ✭✭✭Branoic


    Dude, from working in a number of help / call centres over the years, I can tell you that its common practise to avoid putting every customer who requests it through to management. Its just not possible, because, for the most part, they are extremely busy managing things. Its to be expected, and is certainly not limited to MS. If you're sufficiently irate on the phone you more than likely will get an escalation call back if they said you would. It may not be an actual manager though - more likely a senior team member or probably even someone authorised to "act" as a manager.


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