Need help with NTL download limit & nasty letter

noreds

My first post so could do with any help on this
Just got a nasty letter from Ntl telling me to stop downloading so much
Should i worry
Should i ignore it or will they boot me if i keep it up
Is it worth switching to another ISP with an uncapped service
Whats out there that doesnt require me switching numers or phone lines or giving them my soul
Also i have been getting great speeds (740kb from a 6mb line)
I dont want to have no download cap and have to wait twice as long for a download
Its not the 1st problem with ntl
signed up to the first 3 months free, they charged me
It was 10 a month cheaper than usual so i thought they must be knocking it off the bill every month for the year
wrong they charged me full whack after 3 months
the line died because of storms before
2 hours on hold waiting for a C/S rep
2 hours each day for 4 days
any other isp with 6mb line seems to charge a fortune for it
So stick with what i got and try to ease off or change???

christophicus

I got the same letter today. It was my first time going over too. The simple answer is , just dont download as much as you previoulsly were. And no they probably wont kick you next time you go over. I think there is someone here that said they have had 5 warnings .

Im hopeing that when NTL get rebranded that their service will improve and the cap/speed will be increased to move us in line with UPC around the EU. THere are absolutely no indications that this will happen though. I am just hopeing against hope.

TheDrunkenBrain

Yep got the same letter, not really worried though (might try to scale back to under 6GB a day . Seriously though I would like to make a couple of points here:-
1 I'm on the 6mb pack which has a download cap of 40GB per month and the letter assures me I should be using under 1GB per day, to which months are they referring and on what calendar?
2 The Cap is a little ridiculous, whilst I freely admit some people would construe my usage as abuse, I want to see episodes of (insert your own shows here), I do not believe this is totally outside the realms of expected internet usage - I do pay for their max package, I can't do more.
3 Whilst this point may seem pedantic to some and my calculations may be off, but at 6mb always on for thirty days you could download nearly 1900GB(gigaBYTES), this seems monstrous compared to the cap (I know, I know, contention ratio, other people, bla bla bla, but still 1900GB).
4 NTL upload is an utter joke of the most ridiculously large proportions. Please weight in on this at least.
5 As far as I can tell the IBB breeze package at 3mb up and down would suit me better for a moderate increase in price considering the upload and the lack of cap, only worried about the actual bandwidth - it being wireless and trees growing where they do, snow snowing where it does, buildings being built where they are, not to mention low flying planes and the odd zeppelin interfering with my connection - anyone on this package having nasty problems?
6 NTL support - this one goes without saying, I'm more likely to get in contact with chinese dissidents in a chat room hosted by the chinese ministry of secrecy and disappearances.
7 I did not get ANY warning letters, just a disconnect letter, could be my rastafarian postman but I don't think so.

l3rian

TheDrunkenBrain, did you get the same warning letter or a disconnect letter?

TheDrunkenBrain

Disconnect ONLY, and it was the first letter, it arrived today in a friendly looking envelope... little did I know.

kaizersoze

Welcome to September 2006.:)
http://www.boards.ie/vbulletin/showthread.php?t=2054987355

ActorSeeksJob

looks like i made smart move not signing with NTL.the isp im with now seem pretty kool,ive gone over the limit a lot and had no trouble or extra cost.one of my mates went like 80gigs over one month,wud came to around 1.5k if they charged him

Badump

The terms and conditions are there for a reason. You downloading all the time screws up someone else's broadband. You signed up for it and you knew what your were getting so if its anyone's fault its yours. The rules are there, If they cut you off...good riddance...im sure your neighbours wont be complaining. Why should you get special preference.

TheDrunkenBrain

The terms and conditions changed like an Orwellian characature of a communist manifesto. If you want to be lawyerly about it though you are of course right.

TheDrunkenBrain

In other words when I signed up there was no cap.

christophicus

Well then you should not be subject to any cap, unless they made you aware of the changes at some stage and you stayed with them anyway? Even then though im not shure that they are allowed to change the contract .

TheDrunkenBrain

Nope. Never made aware of it by NTL, via email, mail or any other method although I DID become aware of it long before the letter I recieved today arrived. It was through happenstance and not by any intentional NTL communication. Appreciate the comment by the way.

christophicus

No problem man. Now im not a lawyer or anything so dont quote me, but I know that with Mobile phone contracts, they cant change your terms of service,so id say it should be the same with BB. My mom has been on a certain O2 package that they havent done anymore for 6 or 7 years but because thats the contract she singed to they cant take it away form her( its better then any on the current packages).

TheDrunkenBrain

Again man, appreciate the reply. I have the original contract somewhere and will check it out, although I suspect if they sent me this letter they had some sort of 'NTL reserve the right to.... ' clause in there. I will investigate it though, thanks.

Kernel

NTL have been ****e lately, with piss poor torrent speeds and dropped connections. If I get a letter like this, i'm gonna eat the head off one of their phone monkeys and cancel my broadband, and digital TV with them (probably gonna do this in a week or so anyway). Paying a fortune for their ****e service and they are getting too cheeky and taking customers for granted (direct debit, late fees etc.). Vote with your cash people.

Cabaal

TheDrunkenBrain wrote:

In other words when I signed up there was no cap.

curious, when did you sign up?

oceanclub

I got one of the "nasty letters" too. I'm surprised, since (a) I never got one before (b) I don't download _that_ much (a fair bit I admit) and (c) I've been away for 6 weeks out of the last 11.

Rang up customer care to ask about it - Service told me to talk to Sales about the issue (not sure why). When I talked to the girl there, and explained the above, she said she couldn't actually see any note on my account related to the issue, so thought that the letter had been sent in error. Does anyone know if they send these letters without logging it on your care account?

Cheers,

P.

Zirconia

I've also received one of these letters, I'm really annoyed about it. The thing is, that I've subscribed to the broadband max package (6Mb down,512kup and a 40GB download limit).

I specifically got this for the higher download limit. So tell me this then - how can you download anything close to 40GB if you have a daily limit of 1GB; the most you could ever download in a month now becomes 31GB, so I'm paying for the higher package, but only really entitled to the download limit of the standard package - what a rip off!

I would advise anyone else in the same situation to contact the Office of the Director of Consumer Affairs and lodge an official complaint.

oceanclub

Originally, it was 40GB _download_, but I believe now they cheekily, and without notifying anyone, consider it a "data transfer" limit, so it counts _uploads_ too. So in the worse case, if you use BitTorrrent fairly, the worst case is that you have a 16GB per month download limit really.

On a tangent, have they managed to explain to anyone why excessive downloading by customers somehow blocks blogspot.com, for example?

P.

TheDrunkenBrain

Cabaal, I have been trying to find my contract and I can't. I can tell you I was one of the first in a 'trial' area in one of the first trial areas in Dublin and have never been disconnected nor has what I've payed changed (roughly the same pricing, never rang up and asked to be bumped, happened automatically, twice if I remember correctly, 1.5 to 3 and from 3 to 6 (does this sound right?)). Would the bumps alter my initial contract?

TheDrunkenBrain

Ps: To give you an idea of how long ago it was the phones were answered on the second or third ring by actual human beings.

00sully

Badump wrote:

The terms and conditions are there for a reason.....

terms that magically change halfway through a contract? "no download limit" circa 2004

terms that dont even make mathematical sense "40gb = 1gb per day" i thought you had to have at least junior cert level pass maths to get a job these days :rolleyes:

terms that are ambiguous "40gb DOWNLOAD limit". cue people getting cut off for exceding 40gb total bandwidth - up & down.

NTL/Chorus/UPC are a bunch of clowns. end of

christophicus

They may have done , im not shure. But since you werent consulted about the upgrades I wouldnt have thought so no.

TheDrunkenBrain wrote:

Ps: To give you an idea of how long ago it was the phones were answered on the second or third ring by actual human beings.

LOl

Noelie

00sully wrote:

terms that magically change halfway through a contract? "no download limit" circa 2004

I'm only with NTL since last summer and was happy untill about 4 weeks ago when torrents suddenly stopped working, well they are only d/l at about 4k on a 3meg line.. Also sites aren't loading and having trouble even getting a connection sometimes.

Anyway back to my point, were you gettng 6meg back in 2004?
If not then by accepting the new increase in speeds you wold also be accepting the new terms and conditions, making your original contract of 2004 void

christophicus

But NTL upgraded the speeds without contacting the customers as far as Im aware.

TheDrunkenBrain

christophicus wrote:

But NTL upgraded the speeds without contacting the customers as far as Im aware.

Yep this is what happened to me, I accepted NOTHING, signed NOTHING, and was notified of NOTHING, I just got silently bumped. I remember at the last bump to 6mb there was talk of it being 10mb, which is what English NTL customers got, I had to do a bandwidth check (multiple ones to figure out what the hell I was on after that).

christophicus

Yeah no one in Ireland is on 10Mb with NTL , it would be the 6 Mb package that your on. LOL if everyone was on the 10 Mb package now, I'd say the network would completely fall over.

Badump

00sully wrote:

terms that magically change halfway through a contract? "no download limit" circa 2004

terms that dont even make mathematical sense "40gb = 1gb per day" i thought you had to have at least junior cert level pass maths to get a job these days :rolleyes:

terms that are ambiguous "40gb DOWNLOAD limit". cue people getting cut off for exceding 40gb total bandwidth - up & down.

NTL/Chorus/UPC are a bunch of clowns. end of

oh so would you prefer if they came out and said you have 1.29GB a day? Its just a approx figure. a guideline to give you an idea of what they are offering. I know when NTL changed to having a cap, i recieved a letter along with everyone else i know who has NTL stating that we now had a 40GB cap. BB companies are forced to do this when they expand so much becaue they now have so many customers per area they can't have YOU for instance constantly downloading and ruining other peoples Broadband speeds/connection. Which is what people going over there cap is doing. That is why you are all getting letters. Yet you come on here and complain that you have been victimised? You are the people that are making people your neighbours have slow speeds....is that fair? I know NTL are going through changeover/routing problems, but that affects you for no reason a your screwing up other peoples BB. If ntl are shocking then so are you.

The smaller companies like smart etc. can offer a no download cap becasue it wont affect other people.

What annoys/baffles me is that if you people are coming on here and comlaining about NTL saying there BB is crap and that there customer service is terrible....why dont you change BB companies? by the way, do you really think NTL dont read these threads? Do you think comments on other posts like " ring NTL up and say you have no service, or an email problem, then when they ring you back complain about your slow speeds!" (post from another thread) Do you you think any of this helps? NTL/UPC will just use this as proof and "get to you when there ready". Do you not think that they are trying to sort all these problems out?

lastly, let me say that i do know people who have had trouble with NTL and i do realise that NTL have been slow in resolving BB problems. But thats what probably happens when your merging companies. If you dont like it...leave!

RangeR

Badump wrote:

snip

Do you work for NTL / Chorus / UPC ?

Badump

IrishTLR wrote:

Do you work for NTL / Chorus / UPC ?

lol no!

TheDrunkenBrain

Wondering that myself

Badump you make the ridiculous point that for some reason NTL/UPC should be babied because other broadband services have an infrastructure which allows no caps.
Bull****.
1.29 GB you say, well as one gent pointed out earlier the 1gb includes up and down so it's closer to the mark that it seems at first glance but YES damn right I would like an exact figure, I get an exact BILL.
Received a letter about having a cap - BULL****.
It has been mentioned before but a means of measuring this would seem only reasonable to any REASONABLE man.
As for ringing NTL, how the HELL do I go about that, please explain this to me.
As for being slow in resolving problems because the companies are merging, it's hardly the bleedin' customers fault now is it?

JPA

I got my 2nd letter yesterday. Seems like they sent them all out in bulk!
In my house there are 4 internet users. So with no method of recording our usage I can't check how much is being downloaded.
Also with NTL now calling it bandwidth usage they are effectively halving the download limit for users of torrents (who use torrent fairly).

Now people can say if you don't like it then change. Well we have no phone line in our house and don't want one. Wireless is available but it's reliability is seriously questionable. I use the Internet more than I watch TV and nobody sets limits for how much TV I can watch. And phone users are limited to a set number of minutes per month.
Now I know it's not really fair to compare these different technologies but that is how I would like it to be.

TheDrunkenBrain

There is a way. NTL can measure it for you and then you could log into your account and check from time to time during the month, not as if they don't have the numbers, because if they don't on what grounds are they sending these letters.

JPA

TheDrunkenBrain wrote:

There is a way. NTL can measure it for you and then you could log into your account and check from time to time during the month, not as if they don't have the numbers, because if they don't on what grounds are they sending these letters.

Ya I know they can check but I meant a way for the customers to check. I wasn't very clear.

TheDrunkenBrain

That's what I'm talking about, how hard could it be for them to make the information available to you via your account.

Badump

TheDrunkenBrain wrote:

Wondering that myself

Badump you make the ridiculous point that for some reason NTL/UPC should be babied because other broadband services have an infrastructure which allows no caps.
Bull****.
1.29 GB you say, well as one gent pointed out earlier the 1gb includes up and down so it's closer to the mark that it seems at first glance but YES damn right I would like an exact figure, I get an exact BILL.
Received a letter about having a cap - BULL****.
It has been mentioned before but a means of measuring this would seem only reasonable to any REASONABLE man.
As for ringing NTL, how the HELL do I go about that, please explain this to me.
As for being slow in resolving problems because the companies are merging, it's hardly the bleedin' customers fault now is it?

1.I never made a point about NTL being babied. If ntl had no cap now, then everyone's broadband would be screwed up. NTL have so many customers in one area that if half them are downloading constantly it affects the other half. Do you understand how broadband works? My point is, that the "smaller companies" dont have a huge contention so they can afford to have no cap. If everyone just downloaded when they wanted, all the time, well there would be a hell of alot of problems.

2.you have an exact figure. 40GB a month!! and yes 40gb is your usage...up and down...again...do you not understand broadband? If your not happy with your 40gb usage...leave.


3. in fact i did recieve a letter, nice way you have of arguing that point though.

4. Yes your right, its not the customers fault...but you know that theres problems. If your not happy, leave.

5. no, i dont work for ntl/upc/chorus. I just have an understanding of how BB works and i also know what i signed up for and the changes to my account. I take it you want to pay about 5 euro for top speeds and no cap? get real man, this is the way it is. You go over the 40gb..u get a letter. as another poster so nicely put it...end of!

TheDrunkenBrain

Badump wrote:

1.I never made a point about NTL being babied. If ntl had no cap now, then everyone's broadband would be screwed up. NTL have so many customers in one area that if half them are downloading constantly it affects the other half. Do you understand how broadband works? My point is, that the "smaller companies" dont have a huge contention so they can afford to have no cap. If everyone just downloaded when they wanted, all the time, well there would be a hell of alot of problems.

2.you have an exact figure. 40GB a month!! and yes 40gb is your usage...up and down...again...do you not understand broadband? If your not happy with your 40gb usage...leave.


3. in fact i did recieve a letter, nice way you have of arguing that point though.

4. Yes your right, its not the customers fault...but you know that theres problems. If your not happy, leave.

5. no, i dont work for ntl/upc/chorus. I just have an understanding of how BB works and i also know what i signed up for and the changes to my account. I take it you want to pay about 5 euro for top speeds and no cap? get real man, this is the way it is. You go over the 40gb..u get a letter. as another poster so nicely put it...end of!

What was your point in regards to comparing NTL to smart then other than the fact that NTL obviously use a contention based system, this is not smarts fault now is it.

Contention ratio means if we're all using it at full speed we get 1/(number of contending connectees) and we'd all get the same.

How is "normal usage is defined as up to 1 gigabyte of data transfer..." an exact figure, 1.29 is certainly incorrect as I have pointed out to you.

You inferred I received a letter, I DID NOT, and one other poster here has claimed the same and I would tend to believe it.

You do obviously have an understanding of broadband, a basic one.

If i'm not happy I will leave.

Noelie

TheDrunkenBrain wrote:

What was your point in regards to comparing NTL to smart then other than the fact that NTL obviously use a contention based system, this is not smarts fault now is it.
/QUOTE]

I think he men't smaller companies don't have their lines at full capacity so they do not need to cap where NTL are using their lines at full capacity so they do need to cap.
So if smart suddenly expaned in size they would have to start inforcing caps to offer a QOS to all customers.

I know i'd be pissed if i couldn't surf the web cause some guy down the road was hammering the **** out of his BB 24/7. but then that should be up to NTL to have their contention set up correctly to limit the hog and allow the other user his share.

Sad Professor

I don't have any problem with ntl having a cap, nor would I have any problem paying for going over that cap, but a 40gb cap on a 6mb connection is ridiculous. I've been with ntl for about 4 years, ever since they became available in my area and I went with them precisely because they didn't have a cap. I never received anything telling me about the cap and only found out about it on here.

The reason for all the traffic shaping is because ntl took on 8000 extra broadband customers late last year and the network can't handle it. While I'm sure they'll upgrade it to handle the extra capacity I don't see them doing anything in the short term about caps and torrent speeds, if they had any plans to do so they wouldn't be disconnecting people.

Badump has given some good advice though: if we don't like it—leave, and that's just what I'm gonna do. And I suggest everyone else who's become dissatisfied with ntl/upc do the same.

Oh but I'm gonna "abuse" the s**t out of my connection first

milltown

I got a letter this morning too. Interestingly, it makes no mention of my 40GB cap, only their "Normal use" of 1GB per day of data transfer. But in the wrist slapping bold type part it asks me to reduce my downstream bandwidth usage.

I've sent them a mail. I may regularly go over 1GB a day but I'd be amazed if they could show me to have exceeded 40GB a month. I won't hold my breath waiting for a response though.

TheDrunkenBrain

It's obvious then that NTL need to invest in infrastructure if this comparison is to be made. Disconnection letters are not the way to go to control contention problems, there are other methods.

Badump

TheDrunkenBrain wrote:

What was your point in regards to comparing NTL to smart then other than the fact that NTL obviously use a contention based system, this is not smarts fault now is it.

Contention ratio means if we're all using it at full speed we get 1/(number of contending connectees) and we'd all get the same.

How is "normal usage is defined as up to 1 gigabyte of data transfer..." an exact figure, 1.29 is certainly incorrect as I have pointed out to you.

You inferred I received a letter, I DID NOT, and one other poster here has claimed the same and I would tend to believe it.

You do obviously have an understanding of broadband, a basic one.

If i'm not happy I will leave.

lol no its not smarts fault. NTL have a much bigger customer base...they need it. Its to ensure people arn't screwing up other peoples chances.

the 1.29 figure was in relation to earlier posts that 1gb a day does not equal a months usage and the maths was wrong..so i just did the maths for the chap. 40/31. But why the hang up on the 1gb a day anyway...you can use up you entire usage in the first week if you want..but then do nothing for the rest of the month.

I inferred you recieved nothing...stop trying to implement points into this discussion i didnt make. I said i had recieved a letter.

The whole thing is pretty simple...if your on a 6mb line you get a 40gb usage. This is there along with the contention so that people(probably you) dont abuse the broadband...i.e. download all the time. Do you not realise by doing this your probably interuptting you neighbours service? Is that the kind of person you are...you dont care about your neighbours...well when you do leave NTL im sure your neighbours and NTL were happy.

Finally...maybe my BB knowledge is basic..so what...its not as complicated as your making it out to be. You have no right to be screwing with your neighbours's BB..which is what your doing when you go over your usage. What gives you the right to do that. Are you saying that we should have no cap on NTL?? if thats the case you really don't understand BB...you just throw out some of the mumbo jumbo. 40gb a month...thats it..get over it.

TheDrunkenBrain

Badump wrote:

lol no its not smarts fault. NTL have a much bigger customer base...they need it. Its to ensure people arn't screwing up other peoples chances.

the 1.29 figure was in relation to earlier posts that 1gb a day does not equal a months usage and the maths was wrong..so i just did the maths for the chap. 40/31. But why the hang up on the 1gb a day anyway...you can use up you entire usage in the first week if you want..but then do nothing for the rest of the month.

I inferred you recieved nothing...stop trying to implement points into this discussion i didnt make. I said i had recieved a letter.

The whole thing is pretty simple...if your on a 6mb line you get a 40gb usage. This is there along with the contention so that people(probably you) dont abuse the broadband...i.e. download all the time. Do you not realise by doing this your probably interuptting you neighbours service? Is that the kind of person you are...you dont care about your neighbours...well when you do leave NTL im sure your neighbours and NTL were happy.

Finally...maybe my BB knowledge is basic..so what...its not as complicated as your making it out to be. You have no right to be screwing with your neighbours's BB..which is what your doing when you go over your usage. What gives you the right to do that. Are you saying that we should have no cap on NTL?? if thats the case you really don't understand BB...you just throw out some of the mumbo jumbo. 40gb a month...thats it..get over it.

I can't keep up with this muck your spewing, I love my neighbours

noreds

Badump you say if we dont like it leave
thats the reason why we pay so much for so little in this country
So if they higher the price or we get bad customer service or we dont like how we are treated in general as a customer we should just sit back and take it or leave
So we all pay for a service and when we get a problem where do we go to resolve it or ask advice
HERE
why
because the science experiments that work for ntl will keep us on hold for 3 hours and when we get through what happens
we get rude people who dont ever understand the problem we have and try to have us call another department
Ntl basically want to make money off people paying for a high download speed and not let them download
Sense!!!
I dont pay the phone bill in the house so thats a no go
Have friends with irish broadband and they have very bad speeds so wireless not for me
What other choice do some of us have
And they know this
Look at the insurance for cars a few years ago compared to england
why did this happen, becuase us fools paid it and never complained
look at the price of houses
Its not just a little thing
rip off republic
I will be looking into finding another isp with NO CAP & good speeds and i wont be too bothered if i had to pay more
this have to watch what you download is dinosaur stuff
sweden had 10mb up and down speed for a long time
think they are upgrading to 100mb in some places there
So what is the point of fast speed when you have to turn your modem off for half the month just so you dont download too much
why cant they offer a no cap extra fee
i am very sure a lot of people would sign up to it
use this extra money to go towards lowering contention ratios
They are choking the internet in ireland when now is the time that it is really starting to boom
pepople are no longer afraid of a computer or the web

Badump

noreds wrote:

Badump you say if we dont like it leave
thats the reason why we pay so much for so little in this country
So if they higher the price or we get bad customer service or we dont like how we are treated in general as a customer we should just sit back and take it or leave
So we all pay for a service and when we get a problem where do we go to resolve it or ask advice
HERE
why
because the science experiments that work for ntl will keep us on hold for 3 hours and when we get through what happens
we get rude people who dont ever understand the problem we have and try to have us call another department
Ntl basically want to make money off people paying for a high download speed and not let them download
Sense!!!
I dont pay the phone bill in the house so thats a no go
Have friends with irish broadband and they have very bad speeds so wireless not for me
What other choice do some of us have
And they know this
Look at the insurance for cars a few years ago compared to england
why did this happen, becuase us fools paid it and never complained
look at the price of houses
Its not just a little thing
rip off republic
I will be looking into finding another isp with NO CAP & good speeds and i wont be too bothered if i had to pay more
this have to watch what you download is dinosaur stuff
sweden had 10mb up and down speed for a long time
think they are upgrading to 100mb in some places there
So what is the point of fast speed when you have to turn your modem off for half the month just so you dont download too much
why cant they offer a no cap extra fee
i am very sure a lot of people would sign up to it
use this extra money to go towards lowering contention ratios
They are choking the internet in ireland when now is the time that it is really starting to boom
pepople are no longer afraid of a computer or the web

Eh ok...big old different discussion here. But i do agree with you on the rip off republic...100%. But its the same as paying too much for drink. If you walk into a pub/club and they charge you 5 or 6 quid for a pint and you dont like it. LEAVE.
Your saying you paying so much for a service thats crap...yet your staying with them...what?!?!?!?! are you serious? thats not rip of republic...thats ripping yourself off.
Anyway i am not getting into a discussion about Rip of Ireland on here...im sure theres plenty of other threads for that.

Cabaal

Badump wrote:

The whole thing is pretty simple...if your on a 6mb line you get a 40gb usage. This is there along with the contention so that people(probably you) dont abuse the broadband...i.e. download all the time. Do you not realise by doing this your probably interuptting you neighbours service? Is that the kind of person you are...you dont care about your neighbours...well when you do leave NTL im sure your neighbours and NTL were happy.

Badump, I'd agree it is pretty simple in the scale of things
They give a cap you go over it and get a warning, I myself have no problems with this.

However
I do have problems with the following:
- NTL's T&C's state a 40GB DOWNLOAD balance per month but NTL count upload AND download in their total number when their warning customers

- NTL give you a 40GB cap on the high end package but yet the warning letter states 1GB usage per day is acceptable, this leaves 10GB your paying for but you can't use because they'll warn you if you do.

- NTL don't give any access to tools that will allow you to check usage only a weekly, monthly basis etc yet they expect customers to keep within limits (a car without a speedometer is a good example here)

- If you call NTL they can't quote what your usage is

These are issues NTL must resolve going forward

Snake Plisken

Just to let you guys know I would bet Mr Badump isn't telling the truth about having no involvement in the above mentioned company, I got a lovely PM from him last night, based on my post from yesterday highlighting the issues I've had in the last week. Anyway the Boards mods have taken care of him, no doubt the little child will be back under a different user id.

Snake

Private Joker

its a pity he's banned, we could of had a heated debate with a UPC employee.

I wonder did his boss tell him this morning "Tommy ( Insert real name here) , I want you to go on to that infernal thorn in our side, Boards.ie and give our side of the story, but do it anonimously"

It would have been nice to string it on a bit, wouldn't it?

inforfun

Got one of those letter last year in July. Till that point i had taken the 40 gb limit for download only as it wasnt too clear in their EULA.
Since that letter i have behaved quite well. i might have ended up on 45 gb at times but like someone else states " what can you do with a car without a speedometer" I do use a little program to keep an eye on my data, that way i can never go too bad.

The trouble started with the 10 euro offer for BB and digi TV. That is when i lost decent performance of my BB from 5pm till around midnight. At the moment they are signing up too many people and the ones paying the 40 a month are the victims.

I kept calling NTL basically on a daily basis and got all the promises in the world as it comes to call backs, engineer visits. Name it, they promised it. Just too bad no one ever did something.

Last Monday i made my last call, informed them i had canceled the direct debit and suggested they kiss my ass from now on. About an hour ago i had a call from NTL, i asked if they could call back 1/2 hour later as i was in heavy traffic. I dont hold my breath for that call back, i did not happen sofar.
Yet my upload is screwed up again.

I assume they will disconnect me at 1 point now and that will also cost me my TV reception. I don't care anymore. I guess if they wanted me to just let it go, they won.
My last hope is that they will tray to persuade me to pay the bills that will come. Even more hope they will call about that. I will promis them call backs, engineer and all that.

NTL is just a ****ing joke ( you can guess what the ****** stand for)

Jumpy

What was he banned for? I can see all his posts in this thread alone.

RangeR

Jumpy wrote:

What was he banned for? I can see all his posts in this thread alone.

I don't know. Possibly for claiming that he wasn't a UPC employee, if indeed he was. I'm not saying he is, but it was highly suspicious.

It's against boards charter [or this forum charter] to not declare yourself if you are an employee of a debated company.