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got a call from applecare yesterday

  • 24-02-2007 10:24am
    #1
    weeder
    Closed Accounts Posts: 4,469 ✭✭✭


    saying that my "complimentary warranty"(3months" is up and if i dont buy applecare for 2 years today all my support etc is gone and ill be charged for calls and repairs?

    thought this was a year?, if somthing goes wrong im comfortable replacing it myself but shouldnt apple still have to pay for it?


Comments

  • #2
    Thomas_S_Hunterson
    Closed Accounts Posts: 6,151 ✭✭✭Thomas_S_Hunterson


    If the product is faulty, then you are still entitled to repairs/refunds/replacements under Irish law, if you bought it from an Irish retailer.

    I'm not sure what sort of laws apply if you bought it online from a site outside the jurisdiction.


  • #3
    pa
    Closed Accounts Posts: 98 ✭✭pa


    What they told you is not correct, Macs come with 1 year hardware warranty and 3 months free phone support. Someone has confused the two.


  • #4
    faceman
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Social & Fun Moderators Posts: 16,663 CMod ✭✭✭✭faceman


    sean_keevey wrote:
    I'm not sure what sort of laws apply if you bought it online from a site outside the jurisdiction.

    apple are based in cork so he's still covered by irish legislation. :)


  • #5
    Urban Weigl
    Closed Accounts Posts: 2,784 ✭✭✭Urban Weigl


    Apple gives you complimentary 1 year warranty and complimentary 3 months telephone support. They were obviously talking about the latter, not the warranty. The guy on the other end might have deliberately caused confusion to try and get a sale, though, I don't know.


  • #6
    Urban Weigl
    Closed Accounts Posts: 2,784 ✭✭✭Urban Weigl


    Obviously the warranty does not affect your statutory rights. :)

    If you do end up buying AppleCare, get it off eBay. It's cheaper than buying it here.


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