Can't unlock the K800i with 3?

Elessar

I was just told my 3 customer service that they cannot unlock my pre-pay phone the K800i. I am a bit confused. I know I read that other people have gotten theirs unlocked with 3 but according to 3 my imei number "cannot be unlocked" because of something to do with the manufacturer not getting the imei number or something??

Has anyone else experienced this? Is it true that certain imei numbers cannot be unlocked? Or am I hearing bull?

:mad:

Sam Vimes

bs. don't let them away with it. phone again and keep phoning til they give you the code. and add your experience to the link in my sig if you want

Elessar

Commander Vimes wrote:

bs. don't let them away with it. phone again and keep phoning til they give you the code. and add your experience to the link in my sig if you want

ABSOLUTELY ****ING BS IS RIGHT. I just called them back and now my phone "can" be unlocked but first I have to top up 130 euro(!!) to do it. It only came into effect "yesterday". I told him I bought the phone and signed up 3 weeks ago so they should honour that since I was told I could unlock at any time and I signed up before this.

"I am sorry sir the ONE HUNDRED AND THIRTY EURO still applies"

:mad: :mad: :mad: :mad: :mad:

****ing a**holes. They are saying what they want to. Arghh god I hate this company...will I get a different answer if I phone back??! Stay tuned!!

:mad:

Sam Vimes

Elessar wrote:

ABSOLUTELY ****ING BS IS RIGHT. I just called them back and now my phone "can" be unlocked but first I have to top up 130 euro(!!) to do it. It only came into effect "yesterday". I told him I bought the phone and signed up 3 weeks ago so they should honour that since I was told I could unlock at any time and I signed up before this.

"I am sorry sir the ONE HUNDRED AND THIRTY EURO still applies"

:mad: :mad: :mad: :mad: :mad:

****ing a**holes. They are saying what they want to. Arghh god I hate this company...will I get a different answer if I phone back??! Stay tuned!!

:mad:

1890 229 600 <---comreg

they'll have something to say about that, though they are the most useless group of people i have ever come across.

god's toy

Not really surprised by this at all, it was only a matter of time IMO.. Do Voda and O2 do the same?

Sam Vimes

there was a directive from comreg about a month ago that people are to be given unlock codes on request. it may have changed. i'm onto them now

Elessar

Ok tried again and got a girl on the phone, explained the situation in detail and she went to her supervisor and then agreed that since I was a customer from December, I can get it unlocked for 27 euro.

My IMEI number is being "escalated" to the relevant dept. so they will phone me back in 24 hours. I hope they dont come back saying its not unlockable like last time...

Sam Vimes

Elessar wrote:

Ok tried again and got a girl on the phone, explained the situation in detail and she went to her supervisor and then agreed that since I was a customer from December, I can get it unlocked for 27 euro.

My IMEI number is being "escalated" to the relevant dept. so they will phone me back in 24 hours. I hope they dont come back saying its not unlockable like last time...

if they say that don't let them off the phone because its a a lie

Urban Weigl

Commander Vimes wrote:

there was a directive from comreg about a month ago that people are to be given unlock codes on request. it may have changed. i'm onto them now

Have you got a link to said directive?

Sam Vimes

Urban Weigl wrote:

Have you got a link to said directive?

i haven't but its confirmed by custeomr care agents at all networks except meteor but they're not told anything anyway

quintron

would like to see said directive also. it would certainly give me a basis for my next argument.
didn't see anything on comreg site...

anyway here is the link for comreg contact:
http://www.askcomreg.ie/about_us/Contact_Us.26.LE.asp

Pythia

Elessar wrote:

I just called them back and now my phone "can" be unlocked but first I have to top up 130 euro(!!) to do it.

That's common practice. All the other networks do the same thing. You bought the phone at a discounted price so why should they unlock it straight away?

digitally-yours

3 network is ****e !!!!

tell them ur travelling to australia
and ur taking phone with you ..... they will give u unlock code

but now u have created logs there under ur number so that will sound dodgy

but if ur calling first time tell them u might be going to Australia for good and u need to take phone and then start eating managers head !!! see what happens

i got away with this one time

Sam Vimes

digitally-yours wrote:

3 network is ****e !!!!

tell them ur travelling to australia
and ur taking phone with you ..... they will give u unlock code

but now u have created logs there under ur number so that will sound dodgy

but if ur calling first time tell them u might be going to Australia for good and u need to take phone and then start eating managers head !!! see what happens

i got away with this one time

they have refused people for that and there is a 3 network in australia. best to say you're going to bulgaria or somewhere else they don't roam