O2.ie is doing a website survey - you know what to do

Tom Dunne

As per the title.

I was looking around the O2 website (for information I ended up not finding - typical), but a pop-up asked me if I would like to participate in a survey. So I did. And I told them exactly what I thought of their website.

It seems to pop-up when you click on the Business section.

Now is our chance to let them really know what we think.....

quazzy

Done and done.

Let's hope they manage to act on it.

wba88

Ha! I showed them

BreadBoard

tom dunne wrote:

It seems to pop-up when you click on the Business section.

:rolleyes: they must be only interested in their business customers...

youcancallmeal

I've been too lazy to send them an email so that was just as good.
I can just imagine some boardroom in O2 and they are discussing the results of the survey saying "There seems to have been some negative feedback?"

I particularly like this question and my answer

Q: Is there anything missing from the O2 website which, if added, would make the website more interesting or useful for you?
A: Reliability?

delly

Done and done.

Ruu_Old

Done.

Brianb8802

Did you see in one of the questions it mentioned desktop texting, maybe they are thinking of bringing out a program like multi text.

hhhmmmm, interesting, very interesting

Urban Weigl

"Dear O2, your web site manages to be slower than boards.ie".

Webmonkey

Done.

Stepherunie

Study was paused in favour of extremely lengthy comments for o2

I do love when they ask you why you didn't find the service satisfactory - the line 'how long is a piece of string may have been used on more than one occasion'.

Serbian

Here's the direct link to the survey:

http://esampler.tns-global.com/eSampler/o2Oct2006Business_survey.htm

It will resize your browser window.

starman100

Yup, done, grievances aired

Mad Dog

Urban Weigl wrote:

"Dear O2, your web site manages to be slower than boards.ie".

It ain't that slow

*Edit.........Done and done !

Random

Answered this a week or two ago, was pretty pleased to get my 2 cents in but I fear it'll just go ignored.

byrnefm

My 2c added also. I wonder what they do with these polls?

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Tom Dunne

FFS, I am trying to send a text from the website for the last 30 mins. :mad:

"Service unavailable". No S**t

Webmonkey

FFS look at the site now. Once you login you get:

Sun Microsystems - "ORganisation Not Available" - Nothing mentioned about o2 what so ever on the page. How unprofessional

Oracle

Completed one weeks ago. All I'll say is I gave them lots of "feedback"!!

nl

Iv sent them and they emailed back:

"Thank you for your recent communication regarding the performance of the
O2 online site. We sincerely apologise for the inconvenience caused to
you as a result of the recent performance issues. We are completely
aware of how frustrating it has been for our customers and are currently
doing everything in our power to resolve it.

Please be assured that the current problem is not a reoccurrence of the
same technical issues that were experienced when we launched our new
online site earlier this year. We currently have a team working to
resolve the issue as a matter of urgency and we are confident that the
performance of our online site will improve in the coming weeks.

Again please accept our apologies for the inconvenience this matter has
caused you. Your patience on this matter and your loyalty to O2
throughout is appreciated."

Did everyone get the same response?? Also did the survey to make sure I was doing my part. They really do need to get their act together.