Contacting Play.com

Drongo

I recently ordered some DVDs off play.com and neglected to check that my credit card was in a healthy enough state to pay for them so I received a "problem with your card" e-mail from play.com the next day, a quick trip to online banking and problem solved, or so I though.

Its now been over a week and play still have my orders status as 'processing' and I can see no way to change this (I don't even have the option to cancel the order).

So I figured I'd try and contact them, the address they send mail from auto-replies with a standard this address is no checked message and the only means of contact I can see on their site is a UK 0845 number which can't be called from outside the U.K.

Can anyone help/has anyone had a similar problem? Any suggestion would be greatly appreciated.

Cabaal

Drongo wrote:

So I figured I'd try and contact them, the address they send mail from auto-replies with a standard this address is no checked message and the only means of contact I can see on their site is a UK 0845 number which can't be called from outside the U.K.

Can anyone help/has anyone had a similar problem? Any suggestion would be greatly appreciated.

ah, yes it can 0044 845 800 1020
The quickest way of resolving this is to call them imh

Drongo

Cabaal wrote:

ah, yes it can 0044 845 800 1020
The quickest way of resolving this is to call them imh

I had tried that already, I get a message saying "Number Barred" when I try from my mobile, and after a quick google I found out that it has something to do with the type of number (0845 is a location free number - i.e. same rate from anywhere in the U.K.)

So phoning doesn't seem to be an option.

Bazzy

+44845 or 0044845 should worked fine i've called it b4 from meteor

Drongo

Bazzy wrote:

+44845 or 0044845 should worked fine i've called it b4 from meteor

I hadn't tried +44, just gave it a go, but I'm still being told the number is barred, might be a vodafone thing. Will try from a landline the first chance I get.

Headshot

Drongo wrote:

I hadn't tried +44, just gave it a go, but I'm still being told the number is barred, might be a vodafone thing. Will try from a landline the first chance I get.

you have to ring from landline

when i try to ring microsoft i have to ring from landline

Drongo

{(-_-)}HeadShoT** wrote:

you have to ring from landline

when i try to ring microsoft i have to ring from landline

Good stuff, I'll give that a try when I go home, cheers.

Cabaal

Either a landline or a a voip service will do the trick, I've used blueface a few times to call them

Our man in Havana

+44 1534 877595 real landline number FTW

BTW see here for future reference click here

Drongo

Bond-007 wrote:

+44 1534 877595 real landline number FTW

BTW see here for future reference click here

Yeah got through to them on +44 1534 877595 from the landline (again it didn't work on my mobile).

Got an e-mail from playusa.com (who I had e-mailed looking for contact details for play.com), they replied with:

...

Please can you contact our Customer Service Department on 0845 800
1020 (UK only) or 0044 1534 877 595 (outside UK) between the hours of
9.00am to 8.00pm Monday to Friday, and 9.00am to 5.00pm weekends.

...

Whole thing is sorted now, thanks for the help, and Bond-007 thanks for the link, should come in handy in the future.