digiweb speed problem?.

hawker27

hello i,m on digiweb wireless broadband for the last few months and it was ok.
but over the last few weeks i get a lot of disconnnects,so i plug out everything for a few minutes and its back,but i still get a lot of disconnecting.

and now i have discovered i only have about 7kb download speed,discovered this a few nights ago when i was trying to download some files,i used to have at 56kb download speeds but now its dreadfull.

i did quite a bit of downloading but don,t reckon i have gone over my 10gb a month allowance,anyone any ideas on what might be wrong?.

i phoned digiweb accounts to ask was there anything on my account that might be causing this,she said no it seemed fine.then i rang techical support had to hang up on hold all day have emailed them as well not heard from them at all.

anyone else suffered this?what might be the cause or problem thanks.
i,m on the 512k down and 128 up package.

watty

Which kind of Digiweb Wireless?

hawker27

http://www.digiweb.ie/athome_broadband_wireless_index.asp?i=2&i2=5&i6=32

thats the one i,m on,its got antenna on chimney.

lucernarian

Whereabouts are you located? What transmitter would you think you are served by?

hawker27

i,m in southeast kilkenny.was on the phone this evening to digiweb support and the checked everything from there base and the said my antenna and signal is fine,the must be able to read this from there head quarters.

so the told me on the phone the would email be a download link for a file and for me to send them back a picture of the file downloading as the would see my poor download speed,the said the will give the details to a engineer.
after this i don,t know what the problem might be.



i,m

To_be_confirmed wrote:

Whereabouts are you located? What transmitter would you think you are served by?

Chaz

hawker27 wrote:

hello i,m on digiweb wireless broadband for the last few months and it was ok.
but over the last few weeks i get a lot of disconnnects,so i plug out everything for a few minutes and its back,but i still get a lot of disconnecting.

and now i have discovered i only have about 7kb download speed,discovered this a few nights ago when i was trying to download some files,i used to have at 56kb download speeds but now its dreadfull.

i did quite a bit of downloading but don,t reckon i have gone over my 10gb a month allowance,anyone any ideas on what might be wrong?.

i phoned digiweb accounts to ask was there anything on my account that might be causing this,she said no it seemed fine.then i rang techical support had to hang up on hold all day have emailed them as well not heard from them at all.

anyone else suffered this?what might be the cause or problem thanks.
i,m on the 512k down and 128 up package.

Send me your WIR number and ill get it checked out.

hawker27

have sent a number of emails to digiweb and i,m still waiting for a reply,my service is still pathetic,makes you wonder about a companys support line.

Jumpy

hawker27 wrote:

have sent a number of emails to digiweb and i,m still waiting for a reply,my service is still pathetic,makes you wonder about a companys support line.

Email is impersonal. Dont just email, call support.

hawker27

read the thread,i have phoned them to.

Jumpy

Did you send your details to Chaz? Thats your best bet to get the problem sorted.

Chaz

Hawker27,

Your speed is slow as you have been capped down.

All Metro, DSL and Wireless Clients can check their traffic stats here:

mytraffic.digiweb.ie

A fair bit of work has been done to get the systems in place to report and cap as well as fixing issues where clients could not see their traffic due to proxy / other type settings.

Blazer

chaz..mine is dreadfully slow in limerick as well...checked it on isp test and I'm only getting approx 600k/480k as opposed to 2.8m/480k.
It's not my cap as I'm only used 18.8G out of 30G.
Can you check it out for limerick. Tried ringing support but no joy as I'm not finished work till late in the evening.

MarkR

I'm on a wired package and also running a bit slow. 335 down, 209 up. Mytraffic says i'm still in the clear by a gig or so.

hawker27

the download speed seems to be a nationwide problem despite mine been capped

event

hawker27 wrote:

the download speed seems to be a nationwide problem despite mine been capped

who told you that?

Blazer

yehh!! all fine again..sweet,,

dyslexixboy

event wrote:

who told you that?

what the hell has this got to do with the thread, all you seem to do is post crap in digiweb threads? do you work for them? or just another spam post? The mods should delete your useless post.

digiwebs service has gone to ****e in the last week for me and also a mate of mine in dundalk. In my case they tell me its the trees, which really is a contradiction when theres less leaves on the trees now than there has been all summer when the connection was fine. However my mate doesnt have such problems and guess what hes also getting the same ****e speeds.

Jumpy

Mathew Reilly wrote:

chaz..mine is dreadfully slow in limerick as well...checked it on isp test and I'm only getting approx 600k/480k as opposed to 2.8m/480k.
It's not my cap as I'm only used 18.8G out of 30G.
Can you check it out for limerick. Tried ringing support but no joy as I'm not finished work till late in the evening.

Its contention. At 3 in the morning the speedtest registers the full amount.
At 8pm at night it is a quarter of that.

Its always download. Upload seems always to be the full 512.

Its not just a DSL issue, the Metro service is also affected.

event

dyslexixboy wrote:

what the hell has this got to do with the thread, all you seem to do is post crap in digiweb threads? do you work for them? or just another spam post? The mods should delete your useless post.

digiwebs service has gone to ****e in the last week for me and also a mate of mine in dundalk. In my case they tell me its the trees, which really is a contradiction when theres less leaves on the trees now than there has been all summer when the connection was fine. However my mate doesnt have such problems and guess what hes also getting the same ****e speeds.

no i dont work for them

all i post in is digiweb threads?

:rolleyes:

fair enough so, ill stop

Moriarty

Leave the moderating up to the moderators dyslexixboy.

opinionated

I am on digiweb bizwave fwa and was wondering what should the transfer rate be when downloading?

Asok

1 Mb is the bizwave speed on the site anyways so around 95k download speed i'd say

PaddyofNine

Do Digiweb punish for going over the download quota?

Asok

There is an automated system in place which will throttle you if you go over your quota which can be monitored at http://mytraffic.digiweb.ie

opinionated

Asok wrote:

There is an automated system in place which will throttle you if you go over your quota which can be monitored at http://mytraffic.digiweb.ie

That page doesnt work for me...whats up?

watty

Contact Digiweb. You must be on a new base?

opinionated

What does it mean

watty wrote:

a new base?

?

opinionated

From http://www.bandwidthplace.com
Communications 95.3 kilobits per second
Storage 11.6 kilobytes per second
1MB file download 1.5 minutes
Subjective rating Slow

I am on Bizwave 1mb...is this right?

Foxwood

opinionated wrote:

From http://www.bandwidthplace.com

Bandwidthplace is in the US. If you want to do a speed test, do it against an Irish host, such as http://www.speedtest.ie/ or http://www.irishisptest.com/

opinionated

Foxwood wrote:

Bandwidthplace is in the US. If you want to do a speed test, do it against an Irish host, such as http://www.speedtest.ie/ or http://www.irishisptest.com/

Okay,

speedtest.ie said:
Download: 91.5kbps
Upload: 21.6kbps

irishisptest.com said:
Download: 97.1kbps
Upload: 17.9kbps


I am on the wireless bizwave package and have not gone over the quota...

Foxwood

opinionated wrote:

Okay,

speedtest.ie said:
Download: 91.5kbps
Upload: 21.6kbps

irishisptest.com said:
Download: 97.1kbps
Upload: 17.9kbps


I am on the wireless bizwave package and have not gone over the quota...

Those speeds are pretty abysmal for a 1Mbps service.

rollox

Had similar problem of speeds dropping off to near dial up speeds. Contacted digiweb and they said it should be fine.
Eventually fixed it by reseting the Thomson modem by sticking pin in reset hole. This reset it to factory default and speeds returned to normal. Not sure why this fixed it but it did.

willm5866

Man this is absolute bull.i never signed up for this.Im with digiweb about 6 months now and never before did this happen.The internet is running so slow it's not even funny.Never mind the fact that nothing even buffers but 4 gods sake a bebo page takes almost 3 minutes to load.Msn instant messenger? No f.....g message can even send! Im not payin almost 40 quid a month 4 this s..t! Screw that.

I for one am canceling my membership with this network and moving to perlico:mad:

neacy69

willm5866 wrote: »

Man this is absolute bull.i never signed up for this.Im with digiweb about 6 months now and never before did this happen.The internet is running so slow it's not even funny.Never mind the fact that nothing even buffers but 4 gods sake a bebo page takes almost 3 minutes to load.Msn instant messenger? No f.....g message can even send! Im not payin almost 40 quid a month 4 this s..t! Screw that.

I for one am canceling my membership with this network and moving to perlico:mad:

Really perlico??? Your just right to complain and move but at least consider moving to someone decent.....

Did you report your problems to digiweb? whats was the response?

Zoney

willm5866:

Are you sure you haven't exceeded your cap? If you do, you get slower speeds (about double dial-up) until you go back under it for a bit. However, if your cap was exceeded by heavy downloading on your connection running 24/7 (e.g. runaway filesharing software) and that is still going on, it will make the slower connection pretty much unusable. Check what your PC is doing in the background and make sure you aren't saturating your own connection.