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Blueface Affected By Smart Fiasco??!!

  • 03-10-2006 8:39pm
    #1
    Freddie59
    Closed Accounts Posts: 6,679 ✭✭✭


    Hello all.

    Have Blueface in Waterford and can only dial local numbers - can't dial 01 numbers. Below is the text of an e-mail which a freind of mine (also on Blueface in Waterford) received today. The plot thickens!

    Dear Customer, thank you for your mail.

    Blueface have used Smart Telecom for the supply of Dublin Geographic
    Telephone numbers. These numbers begin with area code (01) 657 XXXX. As of today, Eircom have withdrawn service from Smart Telecom, and as a result
    calls to these numbers have been disrupted.

    We do not know how yet long it will take to resolve this situation - we are in contact with other suppliers including Eircom, and with the regulatory authority Comreg.

    In the meantime it is possible to receive calls using your Blueface extension. Callers can dial (01) 436 1725 and then enter your Blueface extension. This is obviously inconvenient to say the least, and we are working as fast as we can to resolve the situation, but it will get calls to you.

    The numbers will not be lost, as they belong to the subscriber, and we will get the situation resolved as soon as we can. Having said that, it is unlikely to happen within a week.

    I'm sure you will understand that this is something outside our control, and we will do all in our power to rectify it quickly.

    Meanwhile the support team will be responding to each query individually
    as soon as they can.

    Yours sincerely


Comments

  • #2
    Maxminon
    Closed Accounts Posts: 11 ✭Maxminon


    I was unable again to make any calls on my Blueface line.I had a dial tone but could not get a connection to any call I made.The trouble started around 3.00pm. on the 03.10.06. I sent a mail to Blueface but got the same reply as posted above.I still don't know why or what is preventing me from calling 051 #ect. Anyone having the same problems today.Can't get a reply other than the one posted on the boards already.Not looking good.


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