Please help me & my Modem !

paul moore

OK,my problem is my pc simply wont dial ANY of my modems right.
First the modem in the pc stopped working so i just tought it gve up & went and bought a USB one.
So after letting the pc do its work Recognise the new device and waited it for it to tell me "ready for use" i then went and made a new dial up connection & sellected the new modem etc etc.....and same thing,NO DIAL TONE.
My laptop works fine on the line,even with the new modem ! so the device is ok.
I have tried everythin i can think of,i pressed f2 on start up and went into them settings and i think it was the load defaults option and saved that and tried it again but still no go.
Tried taking the Battery out of the board inside and starting the pc up again and still no joy,i even went into DEVICE MANAGER and uninstal the modems (1 at a time) and let the pc Recognise new device and still no joy.
The pc is powering up the modem but just trys to dial and all i get is NO DIAL TONE.

So any help is gratful,

Thanks

(Windows XP Pro)

Ruu_Old

Is the old modem removed from the PC? Under the Phone and Modem options in Control Panel, Select Properties and then try and Query the modem and see if you get a response.

paul moore

Done all that and its "SUCCESS",yea its back in now & i have tried it either way one on its own,two together etc...

Ruu_Old

Are you using a phone cable directly to the phone or with a splitter (phone+cable from pc into main phone socket)?

theTinker

edit sorry Original post was thinking wrong.

em...Theres a box that says wait for dail tone before dialing in the modem tab of the controlpanel/modem. is it ticked on yours?

Ive been raking my brain but cant see why it wouldnt work on your pc if it works on your laptop....

Is your old modem uninstalled? it could be trying to use that as default maybe.

paul moore

no its talking to the modem allright,theres 4 lights on the usb modem.one for when its connected to the pc....then a second one comes on when you hit the dial tap.....then the others are meant to come once you a connection

mizwizzy

what operating system do u have installed on your computer?

what is the modem specifications, model etc...

paul moore

Is Windows XP pro.
The Modem is a Smart USB 56 Voice Modem.

mizwizzy

ok....

in your Device Manager can u see any yellow exclamation marks pertaining to your modem or indeed USB devices?

to find device manager navigate to :-

start/control panel/system/hardware/device manager

paul moore

Sorry i should have said....i have been there as well.....all seems to be ok there....

paul moore

Any Ideas out there ???? Wipe the system ????

tadgh

Lightning Strike maybe?

paul moore

But i bought a new modem ????? and i have tryed in other pc & laptop

mizwizzy

this is quite puzzling paul.... so this USB modem works fine on the laptop and the other puter..... hmm you also said that the installation of the modem was fine.....ie found new hardware all drivers went in fine.... no yellow exclamation marks...... so far so good...

Then you made an internet connection, dialup... and you got the error no Dial Tone.... hmm to me this says that there is some connectivity issue around the USB port perhaps... have u tried other ports on your pc?

paul moore

Yeap all 6 of them !!! very very strange and annoying.......No problems with drivers...all is grand there.........Query the Modem(s) all grand there......
???????????????

Ruu_Old

Just another idea, in your dialup connection properties, look for the dialing options and make sure it is set to Tone Dialing and not Pulse Dialing.

paul moore

Yea i have been there too.....