Microsoft Owns Up To 360 Defects

Screaming Monkey

from slashdot
http://games.slashdot.org/games/06/09/23/2037220.shtml

Next Generation reports on Microsoft's acceptance of responsibility for early 360 defects. While originally claiming that system failures were well within the norm for consumer electronics, they've now adopted a more service-friendly attitude.

From the article: "Upon further investigation, it was further discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console. Returns for repair are coming in for a variety reasons and it's a higher rate than we are satisfied with. We've made the decision to comp repairs for consoles manufactured before January 1, and provide refunds to the small group of customers who have already paid for repairs."

Vegeta

That's what this game is all about customer satisfaction.

mcgarnicle

Eh who is paying for repairs? Is it just America, cos it's always been free to have it repaired here.

Vegeta

mcgarnicle wrote:

Eh who is paying for repairs? Is it just America, cos it's always been free to have it repaired here.

That's cos we have a year warranty and they only have 3 months in the US i think.