blueface website down ?

wexfordman

anyone notice the blueface website is down ? Or is it just me!!

Regards,
Wexfordman

Villain

slow but up

boc3

Down for two days now.
This company seem to be getting worse by the day. First they have service outages for days on end without bothering to inform their customers. Then on Monday I logged in to see a note that call history was not available. Now they don't even have a web site and so I cannot manage my numbers. And once again they don't bother to let customers know anything. Not only do they seem to be technically dubious but the idea of customer service seems to be unknown to them.

Avns1s

I don't see anything wrong with it.

Cabaal

Worked fine for me yesterday and works perfectly for me today, perhaps your having DNS issue or something?

Monty Phyton theme is interesting

aaronc

boc3 wrote:

Down for two days now.
This company seem to be getting worse by the day. First they have service outages for days on end without bothering to inform their customers. Then on Monday I logged in to see a note that call history was not available. Now they don't even have a web site and so I cannot manage my numbers. And once again they don't bother to let customers know anything. Not only do they seem to be technically dubious but the idea of customer service seems to be unknown to them.

The web site has not been down at any stage during this time. There have never been any service outages lasting days. The worst case was intermittent service for approximately 6 hours.

Aaron
Blue Face

Blaster99

The service was certainly not working for me for at least a day (> 24 hours) during that big outage, but hey I'm just a customer, what do I know.

mrjohnpc

I haven't kept an accurate record of the outage that was putdown to maintenance, then issues with your service provider, then a system upgrade, then....
Check out the thread on the Blueface forum - http://forums.blueface.ie/showthread.php?t=225
So I can't definitively say that the service was down for more than "intermittent service for approximately 6 hours", but it certainly felt that way.
In fact it felt like(was) days, but if you're happy enough to go with the intermittent/6 hour line then that's your perogative.
Your(Blueface's) customer service has gone down the toilet.
I won't bitch and moan about it, I'll just let my feet do the talking.
Bye bye Blueface.

wexfordman

Still cant get onto blueface website, but looks like it is something my end, as tried it in work today and all was okay, and also via gprs phone too. Any ideas anyone what might be wrong ? My setup is using the linksys wireless router/ata. I have a wireless laptop and a wired dektop to the router and bot are showing the same problem.

Did not mean this to be a blueface bashin post, I would have posted to the blueface website, but obviously could'nt.

Since the major outage (in my view it was a major outage) a couple of weeks ago, I have found things to be very much back to the good old days of normality that I am used to with blueface with regards the phone service, and hope to see it continue like this. (add ons like pbx, call details etc are a bit up and down though!!)
However it is frustrating Aaron, and I can sympathise with the other posters comments, when you belittle what was a severe outage for a large number of your customers. It was by no means a 6hr outage for me also, my service was unusable for a good number of days.

Regards,
Eamon

Cabaal

As previously suggested, perhaps its DNS?
Try http://www.opendns.com/

wexfordman

Thanks for the tip, tried that, and it did'nt work!!. Great service though!!
Eamon

TimTim

Have you tried running a tracert to www.blueface.ie? Btw I need to include the www for the website to load.

blueface.ie and www.blueface.ie seem to go to different IP's

wexfordman

1. 27ms 32ms 30ms 84.203.163.98
2. 34ms 54ms 37ms 84.203.163.97
3. 46ms 49ms 54ms 63.218.54.1
4. all other requests time out!!

Regards,
Eamon

wexfordman

1. 27ms 32ms 30ms 84.203.163.98
2. 34ms 54ms 37ms 84.203.163.97
3. 46ms 49ms 54ms 63.218.54.1
4. all other requests time out!!

get hardware error message at the end of the 30 attempts

Regards,
Eamon

TimTim

You might want to get your ISP Amocom to get on to Smart (Transit provider possibly) to see whats the issue with getting to blueface

boc3

Back now.

The tracert is


1 <1 ms <1 ms <1 ms AolynkDslRouter.local.lan [192.168.1.1]
2 26 ms 26 ms 26 ms smart-bras1-hba-static1.bas1.ixn.dub.stisp.net [84.203.112.1]
3 25 ms 24 ms 26 ms ge1-3-0-106.core1.tcy.dub.stisp.net [84.203.130.117]
4 26 ms 25 ms 25 ms ge1-3-0-100.edge1.tcy.dub.stisp.net [84.203.130.90]
5 27 ms 25 ms 26 ms 84.203.137.66

The final step is Blueface and this was failing for the last two days. Since that was the only stage failing it suggests there was no DNS error and that the problem was on Blueface's side. And of course it comes back up as soon as this was highlighted here. Again suggests Blueface did something, though given the response here to the recent outages I don't expect they will ever admit a problem in the first place.

com7

some people on this forum are nothing but a bunch of MOANING GITS i have blueface and fine the service excellent and NO i do nt work for them so i d say they d be better off without the likes of ye never happy and constanly moaning

mrjohnpc

glad you got that off your chest

Maxminon

I'm also finding that I'm unable to connect to the blueface websit also.I been trying to make a connection all day but with no success.No problem with other sites.Sent a mail to blueface support but getting no reply.

wexfordman

com7 wrote:

some people on this forum are nothing but a bunch of MOANING GITS i have blueface and fine the service excellent and NO i do nt work for them so i d say they d be better off without the likes of ye never happy and constanly moaning

So Com7 its simply a case of "I'm allright Jack". Would you say the same thing say if you had a problem with your SKY or NTL service and we replied saying dont be rediculous, my sky works fine!!!

Up to a point of about a month ago, you would be very hard pressed to find a complaint about blueface on any chatroom, in fact quite the opposite, you would find lots of peope recommending them and encouraging as many people as possible to sign up (I myself have recommended and signed up several other people to the service).

So when people go from recommending a service to complaing about it, it does not mean they are never happy, in fact I am not sure how you could come to this conclusion.

I thinkm ost people even who have complained are hoping to see things return to normal, and to be honest they do seem to be, but like with any business or service, it takes time to build up loyalty, but only seconds to loose it.

To be short, your post COM7, is about the only worthless and ranting post in this thread so far..... People in glass houses...

Eamon

GerardKeating

Maxminon wrote:

I'm also finding that I'm unable to connect to the blueface websit also.I been trying to make a connection all day but with no success.No problem with other sites.Sent a mail to blueface support but getting no reply.

the forums are up, but not many postings.

http://forums.blueface.ie

GerardKeating

seems to be back now...

wexfordman

still down for mee!!

boc3

I see that there has been one mention of this on Blueface own forums. Seems that the IP address of the server was updated on Sunday morning. Since it doesn't say why this was done I can only assume that it was a resolution to the problems mentioned here. But again it seems to be beyond Blueface's understanding that maybe they could explain to their customers what the problem was and what was being done to resolve it.
I really worry about staying with this company because no matter what happens they just don't seem to have any concern for their customers and if that is the case they won't stay in business for very long. To me it seems like a small group unused to dealing with customers and treating the whole thing like a big fun project.Of course someone can come along and say that this isn't the case, but the fact is that this is the impression being created. Changes are introduced without proper testing and no attempt is made to keep customers informed of what is happening. If you look at the threads on the outages (and it was definitely more than 6 hours!) you would still not know if everything was resolved or not since the communication stopped part way through and the last communication I can find is that things are totally back to normal....except for voicemail. I still do not know if voicemail is fully back or not!

On the latest problems with the site why, since changing the IP Address is known to prevent customers accessing the site for up to 8 hours, was it decided not to let people know in advance? The ability to manage calls, to see call history, and to purchase call credit are all important aspects of the service that were knowingly disabled without warning. All that was needed was to inform customers that it was going to happen and provide them with the IP address so they could go their directly.

Yes this is frustration talking but I think the frustration is warranted and having Blueface dismiss all these frustrations in an aggressive way is not a good sign for the future of the company. As someone else noted on this thread they may have had great service all along but its easy to provide customer service when things are going right. The ability to maintain the support of customers when things are going wrong is another matter.

Blaster99

There are incidently fairly easy ways to deal with a DNS change so that there's no service disruption.