eircom fault not fixed after 2 weeks

chuckles30

Sorry if this has been covered already, but the search function is not working.

I'm asking on behalf of a neighbour who is an oap and knows nothing about her rights. Basically her phone and about 4/5 other phones are not working with the last two weeks and will not be fixed for about another week at least. There is work going on on a water pipe in the area and seemingly this is the reason. The thing is that at least 3 of the houses concerned are occupied by old people who are not likely to kick up a stink. Also they don't have mobiles, so they are a bit isolated. I think the whole thing sounds a bit ridiculous to be honest.

However what I want to know is, has anyone heard of a situation like this before? Surely these people should be entitled to a refund of their line rental etc as their lines are not actually working. I've looked on the eircom & comreg websites, but cannot find anything that would indicate which or whether.

thanks for any info I might receive

piraka

Report them to Com Reg

Cabaal

Don't you get free line rental or something for a month if they fail to resolve a fault within a week?
think that info is listed in the phonebook

chuckles30

I'm sure that used to be the case that the info was listed in the phone book, but it's not in the current edition & not on their website. Then customer service and eircom don't really go in the same sentence.

Sully

Cabaal wrote:

Don't you get free line rental or something for a month if they fail to resolve a fault within a week?
think that info is listed in the phonebook

If that was the case, we would all be getting free line rental

piraka

Sully04 wrote:

If that was the case, we would all be getting free line rental

LOL ......oh so true

The Doktor

Dont OAPs get free line rental anyway?

antoinolachtnai

I think what they actually get is a certain amount towards their phone bill.

Eircom aren't going to pay out anything if the fault is someone else's fault. And if it's owing to a water problem, it ain't their fault.

Star*

I agree with the report to comreg !!

It should be in your terms and conditions with eircom that any fault should be resolved within 24hours as your phone is seen as your life line as such and an important emergency service.

I would recommend contacting comreg and advising them of the situation at hand - g'tee that it will be sorted in a few days MAX.

re: free line rental for oaps - yep as far as i know this is correct. I think it kicks in with widows pension etc etc.

www.oasis.gov.ie would have more information on this.

Boggles

antoinolachtnai wrote:

I think what they actually get is a certain amount towards their phone bill.

Eircom aren't going to pay out anything if the fault is someone else's fault. And if it's owing to a water problem, it ain't their fault.

Rubbish. Eircom are contracted and being paid to provide a service, just because the water company or whoever knocked out a cable doesn't matter. If lighting struck the cable, Eircom could hardly say it was gods fault, sue him.

Eircom can recoup there money from the water company, they cannot push on responsibilty to someone else as far as the customer is concerned.

the_syco

Gonna play the Devils Advocate here...

Eircom owes them nothing, as it wasn't an Eircom fault. As for Eircom fixing it, they'd have to wait untill the water pipes gets fixed, and then going in themselves to fix the line.

True, Eircom are contracted to provide a service, but if you unplug your phone, are Eircom to blame for you not recieving any phone calls? No. Likewise, if someone breaks the connection, should Eircom pay you for the loss? No. You may have a claim against whomever broke the line, but not against Eircom.

Buceph

But you don't have any ownership over the cables. And Eircom aren't a hardware company, they're hardware, and service.

Boggles

the_syco wrote:

Gonna play the Devils Advocate here...

Eircom owes them nothing, as it wasn't an Eircom fault......

True, Eircom are contracted to provide a service, but if you unplug your phone, are Eircom to blame for you not recieving any phone calls? No. Likewise, if someone breaks the connection, should Eircom pay you for the loss?

Of course Eircom are not to blame if you unplug your phone, don't really know where you are going with that. They are responsible for providing a service in which they are being paid for and contracted to do. Customer deals with Eircom they have no interest in a 3rd party that may disrupt Eircoms ability to provide its service.

Eircom
"We have the responsibility of maintaining all wiring up to and including the master socket"

antoinolachtnai

Do you have a service level agreement guaranteeing you telephone service? If you look for this, they can do it, by establishing a redundant circuit to your premises. But this costs money.