Metro + Sky satelite

bindybandy

Just got installed with Metro today and so far it has been a piece of cake to order and very swift install. Download and upload speeds are perfect as well so it would seem it is a good service.
Only one small snag......... I have sky and the installers put the box on the chimney about a foot above the dish and I seem to be getting a lot of interference while watching the TV. If I plug the Metro radio out it goes away so it's fairly obvious what is causing the problem.

Anyone have any ideas? I've not contacted digiweb yet as I wanted to see if others have had this happen first?

Thanks

Chaz

bindybandy wrote:

Just got installed with Metro today and so far it has been a piece of cake to order and very swift install. Download and upload speeds are perfect as well so it would seem it is a good service.
Only one small snag......... I have sky and the installers put the box on the chimney about a foot above the dish and I seem to be getting a lot of interference while watching the TV. If I plug the Metro radio out it goes away so it's fairly obvious what is causing the problem.

Anyone have any ideas? I've not contacted digiweb yet as I wanted to see if others have had this happen first?

Thanks

It should not easily happen, but it can. PM me your WIR number and I will get someone to look at it for you.

Sponge Bob

are the cables from the antenna/dish to the radio/set top box close together...thats purely out of interest mind as I'm sure DW will sort it ...and how long is this close together run of cable ???

bindybandy

Well turned out it the two devices were just too close together the dish and the Radio device I mean. They were not physically that close but somehow it interfered with the signal. I've had the installers pop back out again and fair play they have been excellent from start to finish.
I also got very fast support in getting this sorted out and I did not have to make one phone call. It took 3 days an several hours just to get through to Eircom and NTl collectively to cancel the services so that puts it in perspective! (I only hope they don't get too big and forget about individual customers like so many ISP's have done before)

Apart from not being able to use the service much during the week due to it interfering with the telly I'd highly recommend them.

Sponge Bob

I'm surprised that a notorious satellite addict with Metro in the home ...like Watty..... never came across that one but his metro signal is north IIRC

it could be an iffy component in either of the boxes caused the other to 'respond' too.

watty

My Sat dishes and Metro "lunch boxes" are not even mounted on the same building, but the Modem sits on its end on the Skybox, at the far end from the Skybox PSU.

The Sky box PSU makes the Dect phone buzz if its base is beside the PSU end of Digibox.