O2 cancelling phone and charging for remaining time on contract....

decob

A mate was on hols recently for 5 weeks, while away 1 bill came which he didn't pay as he was away. Also while away he lost his phone which fell into the south china sea, - he rang home to notifiy o2...

anyway, on his arrival home when he tried getting a new phone sorted, a letter came from o2 basically with his latest bill and extra charges amounting to the remain 10months of his contract. o2 so far are unwill to re-activate his account unless he pays his bills and 10mts remaining of the contract...

so, anyone any idea as to what he can do to get o2 to stand down on the 10months charge..?

mik_da_man

Is he looking to cancel the rest of his contract or is he will to keep it up?

decob

he was looking to stay with them... but the way they are treating him over this he's ready to tell them go and $%£%. Thats the bit he can't understand, he'd been with them ages, he's a decent customer, he's bill are normally high.

Pythia

Tell him to ask why they cancelled it in the first place.
It seems very odd that they'd do this.

decob

Pythia wrote:

Tell him to ask why they cancelled it in the first place.
It seems very odd that they'd do this.

they cut him off as he hadn't paid the original bill. - he was in thailand at the time. They said as the phone had been cut off for over a week and he wasn't in contact, it's been processed as a cancellation and there was nothing they could do... even tho he did contact them after he lost his phone to tell em that.

Tom Dunne

I had a similar situation with Vodafone some years back. Father-in-law borrowed the mobile to go and Ireland match abroad (didn't want to bring work phone), told me there would be big bills and I said not a bother.

Vodafone script-followers saw the large bill and cut me off a day or two later. They then had the cheek to demand a re-connection fee. They do this to a customer who was with them for over 4 years and had travlled abroad extensively. :mad:

Anyway, I had to really stand firm, battle with them and when it was all sorted, changed over to O2.

Put your case in writing, be firm but polite and stand your ground.

irishproduce

decob wrote:

he was looking to stay with them... but the way they are treating him over this he's ready to tell them go and $%£%.

All networks are the same, this is standard and consistent, tell him call, explain in detail what has happened there should not be a problem.
I do suspect there is parts of this story missing as this seems a bit extreme. They would refuse to reactivate unless he pays the full cancellation fee and then pay try to reconnect. I would hope not.
This should be easily resolved