Abusive Customers!

Red Alert

A customer rang in on the phone today and had a discussion with one of the girls in the shop i work in. Obviously she didn't have whatever the woman wanted in her department and so suggested she try elsewhere (Dunnes) in town, the customer retorted that she was 'an arrogant little bitch'. My colleague was visibly shaken after this and the call ended soon after. The girl was in bits by this stage, and she's not exactly one of the more fragile members of staff. She's around 22 and well able to give as good as she gets, but this really took the biscuit.

Is it the heat or are people just getting really abusive/rude?

LundiMardi

People are morons. The End.

Terry

nah. some people are just assholes.

Mossy Monk

yep. some people are ignorant *****

Ruu_Old

Its hard to say, there was a thread posted here (yesterday I think, probably on page 2) about a chap came across an abusive customer in Tesco.
Some people are just rude or abusive because they can't get what they want and think you are trying to fob them off with an excuse when you are genuinely trying to help them. Conclusion some people are rude and abusive.

Nightwish

I've been physically threatened and abused in my job. I've been pushed by a customer, and called
"a stupid bitch"
"a lazy bitch"
"a cow"
"idiot" etc etc.
I have had a hoover, a few kettles, a tv, microwave and a playstation thrown at me also.

jetsonx

First of all its not be taken personally by the member of staff.

Secondly, there will always be about 5% of a busines's customers who
are arrogant and rude - no matter how good the service is. Strike this off
as the laws of probability in action and just pity the man's poor
family who have to put up with him 24hrs a day.

Ruu_Old

Nightwish wrote:

I've been physically threatened and abused in my job. I've been pushed by a customer, and called
"a stupid bitch"
"a lazy bitch"
"a cow"
"idiot" etc etc.
I have had a hoover, a few kettles, a tv, microwave and a playstation thrown at me also.

Time to do away with this "customer is always right (sh*ite)" malarky.

Nightwish

Exactly! The customer cannot be right when he insists the store always closes at 6 on a sunday (its 5pm on a Sunday) and claimed he was in our store at 6pm the previous Sunday.

Sleipnir

Human beings turn nasty when they don't get what they want.

I was in house of fraser this evening while the GF was looking at stuff. I was standing by a display shelf when this middle aged well-dressed woman pushed past me to look at something.
It wasn't that she did it on purpose, she just saw something she wanted and then I became invisible!

Silverfish

I had a customer spit on the counter in front of me.....

I've had a customer wait for me after work to scream abuse at me all the way up the street.......

I had a customer who threw a bottle of wine at my head, I ducked and it smashed across the wall behind me.....

The last one was the only time I got mad and laid a mighty smackdown upon them, then restraining the fool until the Justice Squadron arrived in their car, and lo, there was much rejoicing and copying and distributing of the security tapes.

projectmayhem

Nightwish wrote:

I've been physically threatened and abused in my job. I've been pushed by a customer, and called
"a stupid bitch"
"a lazy bitch"
"a cow"
"idiot" etc etc.
I have had a hoover, a few kettles, a tv, microwave and a playstation thrown at me also.

i've had a fair amount of abuse before but that's insane... it's all milk and cookies until someone lays their hand on me. then the smack down is brought out.

i usually find it's easier to stay calm and just talk in a normal tone, don't get agitated etc., mainly because that REALLY riles them up.

i remember a woman fighting on the phone with me for about 20mins because she rented a VHS that wasn't rewound, and her video player didn't wind back apparently... the conversation ended with her screaming into the phone (no words, just screaming, slipknot style) and hanging up... i defaced her member account after that

Gordon

I used to work in a phone booth type shop where people came in and made phonecalls and paid afterwards. One guy was exceedingly drunk and didn't want to pay. I told him he had to and he proceeded to walk out of the building. I stopped him (he dropped his closed bottle of wine on the floor and it DIDN'T break!) and told him he had to pay.

It ended up with him on top of me grappling me and since he was a lot bigger than me I grabbed his testicles and squished as hard as I could. Amazingly he didn't react as I hoped but his grip on the tenner (that he was waving in the air as he was leaving) released slightly so I snatched it from him and gave his wife who was watching his change.

Interesting experience and it gave everyone a good chuckle when I rolled the in house cctv footage on demand like Silverfish!

luckat

Nasty stuff, all of this.

But....

....just to give the customer side, people serving behind counters have also lost their manners lately.

I was in Superquinn last week, and during the entire transaction, the packing clerk and the checkout clerk were having a discussion about the morality of grandparents minding grandchildren.

I was invisible. I was just there to hand over the cash at the end of the transaction.

Thought it was incredibly rude of them, and I have never seen it happen in another country. The gracelessness and vulgarity that's come into Ireland recently would prove a jaw-dropper to our ancestors of a couple of generations ago, who were proud of the fact that if they had nothing else, they had beautiful manners.

Dooom

luckat wrote:

Nasty stuff, all of this.

But....

....just to give the customer side, people serving behind counters have also lost their manners lately.

I was in Superquinn last week, and during the entire transaction, the packing clerk and the checkout clerk were having a discussion about the morality of grandparents minding grandchildren.

I was invisible. I was just there to hand over the cash at the end of the transaction.

Thought it was incredibly rude of them, and I have never seen it happen in another country. The gracelessness and vulgarity that's come into Ireland recently would prove a jaw-dropper to our ancestors of a couple of generations ago, who were proud of the fact that if they had nothing else, they had beautiful manners.

So...people aren't allowed have a conversation while they're packing your bags?

fifth

Customers are from hell.. so I make sure I have tricks up my sleeve when dealing with them.

You learn to find _subtle_ but powerful ways of getting back at them, and it's very very nice to send them off in a huff when they come in with a chip on their shoulder.

Red Alert

i hate it when people in shops answer the phone and whatnot. we're banned specifically from doing that and i think it's a good thing.

that's awful to hear Nightwish, but tbh it doesn't surprise me. the trouble is the girl's really upset and now doesn't want to come back at all. if someone spoke like that to me i'd probably just yell at them or try to deck them, and end up getting fired in the process.

Collie D

Some people are just insignifigant little pricks in my opinion. They get off by shouting at what they see as people in low-paid, unfulfilling jobs to make themselves feel important eg junkies and staff in McDonalds. I gavce up working with customers long time agao after I realised I don't get on with a sizeable minority of the general public

Chinafoot

luckat wrote:

I was in Superquinn last week, and during the entire transaction, the packing clerk and the checkout clerk were having a discussion about the morality of grandparents minding grandchildren.

I was invisible. I was just there to hand over the cash at the end of the transaction.

Have to agree with this. I see it a lot. I worked part time in the shop of the local petrol station throughout the end of secondary school and most of college and while most of my co-workers were bang on there was one girl who was quite possibly the rudest girl I had ever come across. There was only ever 2 of us in the shop and one on the forecourt for any 8 hour shift so I used to dread having to work with her. She'd literally walk away from serving a customer if her mobile rang so she could answer it and on many an occasion I had seen her serve a customer while speaking on her mobile. She was unreal!

Spike wrote:

So...people aren't allowed have a conversation while they're packing your bags?

It's actually really rude to ignore the customer you are serving. One of the first rules of customer service is to acknowledge the customer. Having conversations and ignoring them is seriously bad form. If you need to ask the member of staff a question or something you shouldn't have to interrupt their conversation with someone else.

In terms of abusive customers, we had our fair share in the petrol station. Taxi drivers are most definitely among the rudest customers I've ever experienced. If there was a queue they'd literally storm up to the counter and throw money at us without saying which pump they were on or anything. They seemed to think they deserved speacial treatment since they were always "in a hurry love". :rolleyes:


We used to open at 7:30 on Sunday mornings and the people who delivered the papers literally used to throw them on the forecourt and we'd always have major hassle trying to get the supplements all together properly. When I worked Sundays I'd always have the key as there was no manager on weekends and the one who'd been there the longest was in charge so all complaints had to be dealt with by me. Every Sunday without fail there would be the same customers waiting outside at 7:30 am to get their paper. With only two of us on and a steady enough stream of customers in the morning there ws only one left to do the papers (usually had to be me) and the abuse I would get from people expecting their paper to be ready. Always amazed me.

Last summer I worked in a call centre for a car rental company. We took calls from the UK and booked cars all around the world. The callers usually copped on straight away that the people they were dealing with were almost all Irish and if the price wasn't right then abuse tended to relate to nationality. I was called a "stupid paddy" countless times because they thought the price was too expensive.

I was called a "fúcking cúnt" by a very snobby woman who couldnt understand that absolutely anyone can be a goldclub member with the company once they rented with them more than twice a year. She though it entitled her to a discount and when I explained what the card actually did (literally just makes it easier for us because it allows us to access their details making booking easier and they avoid queuing at the location) she gave me a torrent of abuse. Sshe then wanted to know what was the highest club and I told her that was the Platinum club and she said "Right, I want to be in that!" and I said "Sorry but the platinum club is invite only." She went mental and wanted to know who was better than her! (celebrities basically)

Another man rang up one Sunday evening and immediately started roaring down the phone at me. He said that he had dropped the car back to the branch but it was closed and wanted to know why he hadnt been told about it when he booked. I ended up having to pass him over to a manager because he was sooo angry. He kept insisting that he booked it with "one of those thick irish bitches" when it actually turned out he had booked it online and was going to be charged another day

All in all people are morons...and rude morons at that..on either side of the counter.

DaBreno

Silverfish wrote:

The last one was the only time I got mad and laid a mighty smackdown upon them, then restraining the fool until the Justice Squadron arrived in their car, and lo, there was much rejoicing and copying and distributing of the security tapes.

w00t!!

iguana

luckat wrote:

....just to give the customer side, people serving behind counters have also lost their manners lately.

Thought it was incredibly rude of them, and I have never seen it happen in another country. The gracelessness and vulgarity that's come into Ireland recently would prove a jaw-dropper to our ancestors of a couple of generations ago, who were proud of the fact that if they had nothing else, they had beautiful manners.

What other side is that supposed to be? They were having a chat with each other, not giving you as much attention as you want while they scan and pack your groceries is not what I'd consider rude.

Do you know how mind numbing that job is? For 8 hours you sit there, repeating the same motion over and over, while having to be nice to people and keep track of the money. I couldn't do my job without being able to chat to my co-workers as I'd crack up and I have a varied and interesting job.

You are upset that they didn't interact enough with you during one purchase, yet you think they shouldn't interact with each other over the course of their working day. Try and consider the fact that the people serving you are humans, doing a mind-numbing, low-paid job and stop expecting them to act like peppy androids.

There is certainly bad customer service out there, but this is far from an example of it.

the_syco

All customers are stupid.

weemcd

jetsonx wrote:

First of all its not be taken personally by the member of staff.

Secondly, there will always be about 5% of a busines's customers who
are arrogant and rude - no matter how good the service is. Strike this off
as the laws of probability in action and just pity the man's poor
family who have to put up with him 24hrs a day.

In my exp, shops and hotel work. It's the women, most of the men don't seem to give a fúck.

Strokesfan

I hate those people that dole out verbal bashings at every opportunity - you can't argue with them - they are absolutely certifiable!

John R

People working with the general scum, sorry, public should be trained in how to deal with abusive and agressive customers.

I have had several jobs like that and many of the people I worked with were brutal at dealing with rude customers. There is no way to avoid them so it is important to know how to deal with them.

I always found it hysterical when people were abusive on the phone, I'd give them one warning and then put the phone down, easiest thing in the world.

The mistake alot of people make is trying to deal with their issue, engaging them and placating them. Once people start being abusive then they get nowhere with me, they can either calm down, apologise for their behaviour and have their issue dealt with or just go away.

When I was working in a small shop in England some years ago I got a woman on the phone complaining about something that had broken months after buying it. The soloution I offered; bring it in and we would take a look wasn't satisfactory so she started hurling abuse down the phone, she wouldn't calm down so I hung up on her. A few seconds later the phone rang again "how dare you hang up you ****ing **** ****..." Hung up again. Rung again, more abuse...

By about the 10th call I had started laughing uncontrollably at it and the other staff had come over to see what was going on. Next call I put on speakerphone so we all ended up standing around the phone cracking up at this posh-accented woman cursing and screaming her lungs out. Every so often I would hang up the phone and within seconds she rang back again.

After a few minutes we got bored and shop customers had started to come in so we transferred the calls to the back office and let her rant to an empty room with someone hanging up every so often. She kept it up for over an hour and the phone had logged over 60 calls from her.

The joke was we had her name and address so at lunch we all went down to the police and made a complaint, being a small town the local police were happy to go and have a word with her. Apparently she denied ever calling but whatever he said to her she never phoned again or came near the store to get satisfaction.

mysterious

Majority of people just want to take their issues from their private lives and target someone in the outside world to take it out on by being stroppy and obnoxious etc, when there is no need to be.... They forget to leave it at their front door.
I've recently dealt with the most petty issues in work i've ever come across. It would just be so stooopid to post it. Christ.. Hilarious thinking back what the actual problem even was.

Dealing with the public day in day out can be stressful, but makes you learn quickly and toughen's up your skin, which is good for any job I guess.

mysterious

John R wrote:

People working with the general scum, sorry, public should be trained in how to deal with abusive and agressive customers.

I have had several jobs like that and many of the people I worked with were brutal at dealing with rude customers. There is no way to avoid them so it is important to know how to deal with them.

I always found it hysterical when people were abusive on the phone, I'd give them one warning and then put the phone down, easiest thing in the world.

The mistake alot of people make is trying to deal with their issue, engaging them and placating them. Once people start being abusive then they get nowhere with me, they can either calm down, apologise for their behaviour and have their issue dealt with or just go away.

When I was working in a small shop in England some years ago I got a woman on the phone complaining about something that had broken months after buying it. The soloution I offered; bring it in and we would take a look wasn't satisfactory so she started hurling abuse down the phone, she wouldn't calm down so I hung up on her. A few seconds later the phone rang again "how dare you hang up you ****ing **** ****..." Hung up again. Rung again, more abuse...

By about the 10th call I had started laughing uncontrollably at it and the other staff had come over to see what was going on. Next call I put on speakerphone so we all ended up standing around the phone cracking up at this posh-accented woman cursing and screaming her lungs out. Every so often I would hang up the phone and within seconds she rang back again.

After a few minutes we got bored and shop customers had started to come in so we transferred the calls to the back office and let her rant to an empty room with someone hanging up every so often. She kept it up for over an hour and the phone had logged over 60 calls from her.

The joke was we had her name and address so at lunch we all went down to the police and made a complaint, being a small town the local police were happy to go and have a word with her. Apparently she denied ever calling but whatever he said to her she never phoned again or came near the store to get satisfaction.

entertaining annoys them more...

luckat

Yes, I do think it's rude for people to converse across you when one of them is involved in a transaction with you.

I'm very sorry if their job is mind-numbing; perhaps it would be less so if they did it with more dignity.

Anyway, no skin off my nose - I just go to Superquinn (the worst offender) less and less. I tend to shop in places with Polish staff, because they're generally polite to customers.

Chucky the tree

Red Alert wrote:

A customer rang in on the phone today and had a discussion with one of the girls in the shop i work in. Obviously she didn't have whatever the woman wanted in her department and so suggested she try elsewhere (Dunnes) in town, the customer retorted that she was 'an arrogant little bitch'. My colleague was visibly shaken after this and the call ended soon after. The girl was in bits by this stage, and she's not exactly one of the more fragile members of staff. She's around 22 and well able to give as good as she gets, but this really took the biscuit.

Is it the heat or are people just getting really abusive/rude?

in all honesty if she got that upset by someone calling her "an arrogant little bitch" then really isnt able to give as good as she gets.

And she would be classed as a fragile staf memebers.

mysterious

luckat wrote:

Yes, I do think it's rude for people to converse across you when one of them is involved in a transaction with you.

I'm very sorry if their job is mind-numbing; perhaps it would be less so if they did it with more dignity.

Anyway, no skin off my nose - I just go to Superquinn (the worst offender) less and less. I tend to shop in places with Polish staff, because they're generally polite to customers.

True, It would be great if all staff were like this.
Can I point out also.. Even taking on board what you have said, which is probs true.

IMO, I have never had an complaint or issue with a polish costumer, ever. It goes both ways. there are rude staff and rude costumers etc. but you must not forget that these staff your talking about are putting up with a lot of crap in the working day too. Not defending their actions though. their placement isn't wonderful.

Mimikyu

This post has been deleted.

nlgbbbblth

Hmmm

A manager in Easons lived in the flat above mine when I came to Dublin first (1991).

His attitude

'The general public are spastics.'

InFront

yes some people have absolutely no manners.

I came up on the bus to my brother's house this evening to see him and his wife in the country. And sat beside this woman, a small woman in her 20s and we chatted for a while. I fell asleep and was awoken by someone touching or tugging at my hair - some scumbags (from Limerick by the sound of accent) had gotten on the coach and sat behind us. First I thought nothing of it until it happened again, and again. I tuned around and just said Hey, and to my surprise the three of them were in their late 20s/early 30s two women and a man. They started getting defensive and talking rubbish, and next started to pull the hair of the woman I had sat beside. She was getting very embarressed and when they heard she was Eastern European (Czech i think) started insulting her. Each time we stared back when they pinched us or pulled or hair they started saying "it wasnt me", like kids.
We ignored them and I advised her maybe to take up a seat up further, which she did. then the man amongst them began to demand that the busdriver wasnt allowed to throw him off if we complained, as we were on a motorway. When I got off they were still mouthing off.

Sorry I know thats not a customer service issue at all, but I think the hot weather might be having some effect on people's rudeness. It definitely added to my irritation...

nlgbbbblth

In Front

those people deserve to be glassed for that sort of harassment.

Mimikyu

This post has been deleted.

Ruu_Old

I was repairing a computer for a lady one time (at band camp ) and she was to come back in 4 hours to pick it up. I was dieing for a break so I went out for some fresh air, I carried on but was running a bit late as I had other things to take care of. She came in a few minutes before the 4 hours was up and starting yapping at me to get it finished. I was trying to be kind and aplogise but she would not listen and then she blurted out "well maybe if you were in here doing your job and not out taking breaks you wouldn't be in this situation". I replied with "Oh do you don't take breaks at your job then?" She was speechless. Of course I nearly got booted out for it but well worth it. Ruu 1-0 Biddy!

Brian Capture

Ruu wrote:

Ruu 1-0 Biddy!

ARE YOU THE SAME RUU THAT WAS IN HOME AND AWAY. DAUGHTER OF ALF AND AILSA?

Ruu_Old

[shout] No that was Roo [/shout]:)

the_syco

luckat wrote:

I'm very sorry if their job is mind-numbing; perhaps it would be less so if they did it with more dignity.

Goto boots, where the staff are forbidden from talking to each other, to the point that I've met a few staff in a few min-wage jobs, as they can talk to their collegues in the min-wage jobs, but not Boots. And the customers only talk to you to complain.

In the current job, I get feck all abuse. The only abuse I sometimes get, is from the knackers. The "read the sign" shuts them up every time, as none of the knackers can read.

=-=

InFront, when someone on the bus annoys me, I don't go defensive. I go offensive. Full attack. If what happened to you, happened to me, I'd have thought about it, lost the rag, gone complete syco, and then sat back down, and continue talking to the person next to me. Its all fun and games, esp when I scare people:cool:

Black Swan

I would not work customer service, because every now an then someone would be abusive. It's an occupational hazard that comes with the job.:rolleyes:

pred racer

[RANT=Pred racer]
Yes there are scumbags and rude idiots in the general public(thats not news)
But looking at it from the other side, In the last 2 years I have seen a real decline in the service you get, for any issue!
Nobody seems to give a fcuk anymore, they constantly screw up and guess what? its muggins here that has to sort it out:mad: your bank, insurance company, mortgage company, phone, sky, mobile operator, the dozy bird in the shop.........fcuking everybody. I spend hours on the phone trying to sort this sh1t out, does anyone of these so-called service people ever once admit that they are wrong and they screwed it up........NO
are they interested in helping you......NO (they say they are but fcuk all ever gets done)

So when Its the 5th time ive called your company cause you have charged me twice, or signed me up to the wrong plan, or not taken the money from my bank even though I gave you the details 3 times(sky cut me off the b*stards), or not sent what Ive bought..........Yes Im gonna get Irate and Im afraid thats what you get paid for folks.....................I dont condone personal abuse, but jesus there is only so long you can hold your temper.

I can only think of 3 reasons why everything is like this.

1) everyone in the country is retarded (except me of course:p )
2) all these people Hate their jobs and therefore dont give a fcuk
3) these people are not getting paid enough and therfore dont give a fcuk about me or my problems (ands believe me I wont be ringing unless there is a problem, I hate wading through the automated menus and being on hold and talking to people who havent a clue what they are talking about)

[/RANT OVER]

Apart from that I understand your point:D

Sparky

Yes, I get to deal with a lot of customers and IMO I now have them grouped.

The worse are the women aged between 40 onwards and men aged maybe 50 onwards.

You can also tell when a customer has been brought up in life like a spoilt child.
One example is a Saturday I was working. The only time the woman was free was 9am to 11am, to fit a timeswitch for her immersion.
Grand so. Arrived on job at 9:02 was then informed I was late but in a smart remark way. "Oh I told you half eight, but I guess we all need to take a long rest".....FTW.

Went up to hotpress and even before I got to open the box the issue came up about the colour of the timeswitch (its white like the rest of the switches in the house). I had to explain that it's only made in white not a slight yellow colour to match the wall.
"But I want the choice in future"....So to hurry this up I said to her..I'll put it in and if you find one in future then you can put in.
So I had this hag of a woman standing behind me the whole time installing this. Every second.."oh watch you dont damage the wall or the paint"

So all was installed and working perfectly...times were set perfectly.

So thanks be the god I said to myself I was finshed because I wanted to get out of there.

Last issue was payment....No less than €100 for installing and supplying the switch and it was a Saturday.

"How can you justufy that price, thats daylight robbery"
So my fuse blew so to speak
I explained in a heavy tone that Its a Saturday....before I even darken your door I have to pay for diesel and insurance for the van to get here and on top of that supply your timeswitch. Now can I please get paid Thank you.

She then said that it would be the last time she would get me, which was no worry as if she did I wouldnt go.

But best of all come Monday to lodge the cheque....2hrs later from the bank.

They inform me that the womans cheque kept bouncing.

After all that, the bitch gives me a rubber cheque.
TBH it was not worth it to go back...the bank kept trying for me but it bounced too often.

So yeah, Ive delth with them and it's now an art that you can tell one coming a mile away.

PiE

The best part about customer services is that every customer thinks their problem is the most important problem in the world.

Seriously, does anyone really believe that complaining to a customer service plebian is going to do anything? No matter how serious the complaint, they're still gonna forget what you said 5 seconds after they put the phone down and go on the lash after work.

luckat

Whoo, bouncing cheque story. What a crook.

Staff chatting to each other - of course I don't think they shouldn't chat - just not when they're doing a transaction with their customer. It's just rude.

People at the moment don't seem to have good manners. Maybe we need some kind of a national campaign.

For instance, in my bank there's a notice asking people not to use their mobile phone while they're at the counter. But I constantly see people chatting loudly on the mobile walk up to the counter, shove a filled-out withdrawal form at the clerk and keep talking, phone glued to ear.

For instance, people talk loudly on their mobile phone on the bus.

For instance, people talk loudly to their friends on the bus.

For instance, the government funds commercials that are nothing but sadistic, showing people screaming after car accidents. Guilt-tripping the general populace like this is nothing but rude.

For instance, I was walking down Talbot Street the other day and saw a mother with her little boy. He'd just finished a drink in a paper cup and held it up to her to ask what to do with it. She told him to leave it on the street, and they walked away leaving it there.

(Of course there are exceptions; plenty of people have lovely manners.)

BArra

Had a nigerian guy come into my work place a month ago, i was behind a desk bending down getting a black bin bag out of its box... i said one minute as i pulled the bag out of its box and was promptly met with 2 snaps of his fingers and a sarcasticly toned "Now" - to say i was surprised was as understatement.

I informed him i wasnt a dog, nor would i condone such rude ignorance, i was met with a "**** off" and he left as i wouldnt let him use the phone to call home. To be fair he approached me a night after and apoligised and said he was having a bad day so i put it behind me.

Cue forward last monday in he comes again, i work in big place and was in the back helping a customer with something, and i hear again a snap of the fingers. So i approached him and told him to leave, cos i aint gonna be treated like something this guy stepped in, he needs to get some manors and be respectful, i only have 1 pair of hands.

Anaway, i walked away, which i think was my first mistake, he comes at me screaming that im an ignorant, rude child and i have assaulted him?? hes literally screaming for around 5minutes, went on about how he should hit me aswell, i wasnt saying a thing which made him even more, i eventually said if ur not gone in 15seconds im calling the police, so he left.

Comes back 10mins later when im at the desk for round 2, more screaming, more threats, finished it off with saying he knew what time i finished work and he was going to do this and that.. bear in mind he was 36 years old and im only a 21 y/o baby

I can take care of myself but none the less he doesnt have the right to threaten me in my place of work, if i see him again which i probably will, ill mention if he comes near me inside or out of work ill make a statement to the police that he has threatened me.

Strangely enough it only seems to be the nigerians that are like this, im beginning to see a kind of trend, dunno what society they come from, actually i do because they all leave the place so it must be the ****hole that i perceive, but they arent there now, they need to shape up and conform or the bad name they have will only get worse, i know my opinion has changed for the worse and i doubt its going to change anytime soon.

nlgbbbblth

luckat wrote:

For instance, the government funds commercials that are nothing but sadistic, showing people screaming after car accidents. Guilt-tripping the general populace like this is nothing but rude.

Those commercials don't go far enough.

luckat

Brief thread creep.... Nig, the commercials don't work.

It's a basic tenet of behavioural science, proved by years of experiments and testing, that reinforcing an action works only if the reinforcement is provided *at the moment of the action*.

If you want to stop people drinking and driving, the most effective way would be to ban driving when *any* drink is taken. If people have a clear, straight border, it's easy for society to enforce it.

If the border is permeable ("Ah, sure you've only had one...two...a couple...a few...") it's not so easy to enforce.

And then there's the question of *what exactly causes accidents*. I have a suspicion, though no evidence to back it, that anger causes a lot of accidents, and general over-arousal too.

One of the problems is that we have few figures. Doctors in A&E tell you that most accidents involve alcohol, but don't keep records logging how much each person (dead or alive) had drunk.

Even if they did, that would only tell us that the people who had accidents were drunk - not that they were more drunk than the rest of the people driving around the road.

If we really want to tackle the road deaths, maybe we should get some proper figures about all kinds of factors in accidents: drink, temper, showing-off, depression, bad road, bad car, swerved to avoid loose horse, just been sacked, rushing to work, thinking of something else, heart attack, etc.

Or of course maybe we should do as the easterners do, and build shrines on roads where there are a lot of accidents, and give gifts to the ill-tempered spirits there to placate them.

EKRIUQ

The worse are the women aged between 40 onwards and men aged maybe 50 onwards.

That's right middle aged women seem bitter with every one:mad:

Had a nigerian guy come into my work place a month ago,

I've seen the nigerians attitude in shops and it makes me sick, only problem is if you camplain your branded a raceist!!

ferdi

in any job i've had, as soon as a customer shouts, swears, threatens or abuses me in any way i just immediatly stop serving them. if its on the phone i hang up and if its face to face i tell them it is unacceptable carry-on and walk away. its worked a treat for me so far.

luckat

Terrible crap about middle-aged women. You mean that the entire tranche of the population aged between 40 and 90 are embittered and nasty? Heavens!

ferdi

luckat wrote:

the entire tranche of the population aged between 40 and 90 are embittered and nasty?

of course! they are on the home stretch to death and they want to take it out on the rest of us!