MS Office Problem

godtabh

An installation off office in work is acting up.

Last Friday it was fine but today every time you try ans use one of the programs it hangs on the title screen.

When you got to Task Manager it takes an age. Inside Task Manager I noted that about 180MB ram was been used even though no programes were running.

The system is XP pro with AFAIK 256MB ram.

Tried installing/uninstalling/repair but nothing seems to work. THe computer hangs when I try do any of these

Any one any ideas.

Ruu_Old

Have you tried a virus scan and used some anti spyware software to scan the system?

zilog_jones

180MB RAM being used by system processes plus Explorer, your AV, etc. is quite normal for Windows XP.

kippy

Couple of things:
What spec machine are you running this on, what version of Office and what operating system are you using?
Have you tried restarteding the machine?
Have you checked the event logs for any other error messages?
Can you reimage this machine easily?

godtabh

zilog_jones wrote:

180MB RAM being used by system processes plus Explorer, your AV, etc. is quite normal for Windows XP.

I thought that if memory was available that windows would dish it out but if its thight it doesnt let progames like AV gobble it all up?

As far as I know the machine is upto date. Will try and scan it later.

Villain

Try repairing office via Control Panel

godtabh

kippy wrote:

Couple of things:
What spec machine are you running this on, what version of Office and what operating system are you using?
Have you tried restarteding the machine?
Have you checked the event logs for any other error messages?
Can you reimage this machine easily?

Dont know the exact specs but its around 2GHz P4 with 256mb ram running XP Pro.

It didnt have a problem running it on Friday so I dont think its a spec problem.

I've tried everything from restart to uninstalling/reinstalling and repairng with no luck.

astrofool

maybe an update borked it? Is there much on the machine that a quick OS reinstall would be the quickest fix? Just ensure its loaded with SP2 and all the windows updates, http://update.microsoft.com/microsoftupdate is the update site that also keeps office programs up to date and crack free (a few security risks were found in office recently).

Villain

If there was a patch installed in the last few days it certinaly could have done, I have seen that many times in the past, normally a system restore and reinstall of patch sorts it.

godtabh

irish1 wrote:

If there was a patch installed in the last few days it certinaly could have done, I have seen that many times in the past, normally a system restore and reinstall of patch sorts it.

never thought of system restore. Will try that next. It will be a big enough deal reinstalling everything on the PC and I dont really have the time for that.

But if it was updated should the rest of the office installs be affected?

Villain

I have seen patches cause all Office to stop working and I also seen it only affect certain app's. Defo give system restore a go.

godtabh

Still have this office problem.

I tried opening office again and it took about 2 hours to open.

When it did open it was acting very slow.

I tried to install it and have an error message.

It said it cant find the file

c:/program files/microsoft office/office 10/1033/SRINTL.dll

Any one have any ideas?

Villain

Did you try the system restore?

Have you ran a checkdisk on your hard drive?

godtabh

Did system resotre back as far as I could go.

Had a chance to play with it abit.

I found that on some profiles it works and some dont.

So I think I'll have to delete the profiles that dont work and recreate them

TempestSabre

I suspect an update myself. I'm in the middle of restoring a laptop borked by an interupted Windows Update. Outlook was broken. I spent a few hours trying to fix it, but decided a reinstall of Windows and Office is the fastest way of getting it back running.

godtabh

TempestSabre wrote:

I suspect an update myself. I'm in the middle of restoring a laptop borked by an interupted Windows Update. Outlook was broken. I spent a few hours trying to fix it, but decided a reinstall of Windows and Office is the fastest way of getting it back running.

I was trying for days to uninstall office but computer kept crashing.

Tried this morning and then got that error message.

Then managed to uninstall it on another profile. Reinstalled it but some profiles work and some dont

Villain

Corrupted NTUser.dat files so, just rename the profiles, log in as that user and they will be recreated then copy everything back across EXCEPT the NTUser.dat file!

TempestSabre

kearnsr wrote:

I was trying for days to uninstall office but computer kept crashing.
...

You'll reinstall everything (incl Windows) on the machine in less than a day. Why spend days doing that? It makes no sense.

godtabh

TempestSabre wrote:

You'll reinstall everything (incl Windows) on the machine in less than a day. Why spend days doing that? It makes no sense.

Cause I've to do other work as well. I just dont have the time to fully focus on the problem.

Kinda have it sorted now!

TempestSabre

What was the fix?

godtabh

Managed to uninstall it on another profile and reinstall it. Took a couple of hours to uninstall and reinstall but it did it.

Only problem now is that it works fro some profiles but not others. Thats wjy its kinda fixed.

Just gona delete profiles and make new ones

TempestSabre

If you happy with that, then cool. Personally I think it would be better and fast just to reinstall everything. But then if its your only machine that can be a pain.

godtabh

TempestSabre wrote:

If you happy with that, then cool. Personally I think it would be better and fast just to reinstall everything. But then if its your only machine that can be a pain.

If I had the time I would but I'm only a lad in an office looking after the IT. It kinda just feel on my lap after the IT lad left. I've other office duties that mean I just cant uninstall it and reinstall it.

Its a temp solution till I get it sorted over some weekend