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Smart Telecom - bank holiday daytime calls charged as peak!

  • 07-07-2006 10:06am
    #1
    mambo
    Registered Users, Registered Users 2 Posts: 697 ✭✭✭


    Not really a broadband issue, but can't find any boards.ie forum for general telecoms issues!

    Finally (after about 2 months +) got my smart broadband, and it's working fine. But was disappointed to find they charge PEAK RATE for daytime calls on bank holidays.

    Anyone else notice this? (You can check your online itemised bill) Is it worth checking with ComReg if this is legit?


Comments

  • #2
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Formally complain to Smart complaints department first, this sounds wrong and they will refund for it I'd say .

    If they do not refund within 10 working days then you may escalate to Comreg .


  • #3
    mambo
    Registered Users, Registered Users 2 Posts: 697 ✭✭✭mambo


    Smart's customer care person says "At this present time we do not offer an off peak rate for bank holidays." :mad:


  • #4
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    mambo wrote:
    Smart's customer care person says "At this present time we do not offer an off peak rate for bank holidays." :mad:

    If that is not clearly stated in their T&Cs its not good enough. If it is they have a get out.

    Can you look at the T&Cs and tell us what you find ??


  • #5
    Foxwood
    Closed Accounts Posts: 1,491 ✭✭✭Foxwood


    Sponge Bob wrote:
    If that is not clearly stated in their T&Cs its not good enough. If it is they have a get out.

    Can you look at the T&Cs and tell us what you find ??
    http://www.smarttelecom.ie/residentialrates.php
    Comparisons arebased on peak/off-peak and weekend rates and exclude bank holidays


  • #6
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,536 Mod ✭✭✭✭Cabaal


    moved to consumer issues....


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  • #7
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Foxwood wrote:
    http://www.smarttelecom.ie/residentialrates.php
    That misleading . 'whose' bank holidays are excluded and they are excluded from comparisons reading to me as 'A normal Monday rate' for the sake of comparison .

    Were it straightforward Smart should say they have a weekend rate but that bank holidays are charged on a day of week basis (M-F) or (S-S)

    Have they a PUBLIC holiday rate and what happens there??


  • #8
    mambo
    Registered Users, Registered Users 2 Posts: 697 ✭✭✭mambo


    Well, there isn't officially any such thing as a "bank holiday" is there, only public holidays (listed at http://oasis.gov.ie/employment/holidays_and_leave/annual_leave_public_holidays.html ) , which is kind of what I meant. :)

    Anyway, I'm checking with them if ANY public holidays have weekend/off-peak rate calls.

    They can hardly be so Scrooge-like as to charge full rate on Christmas Day?!?! :confused:


  • #9
    mambo
    Registered Users, Registered Users 2 Posts: 697 ✭✭✭mambo


    Smart says:

    "No, they are no reduced rate for public holidays."

    which I take to mean:

    "No, there is no reduced rate for public holidays."

    So there. Bah humbug!


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